Experience

ZENVIA

• Brazil
• IT Services and IT Consulting
• 700 & Above Employee

• Portfolio Director

  • Nov 2022 - Present

  São Paulo, Brazil

• Senior Portfolio Manager

  • Dec 2021 - Nov 2022

  São Paulo, Brasil



Plusoft

• Brazil
• IT Services and IT Consulting
• 200 - 300 Employee

• Head of Product

  • Dec 2019 - Nov 2021

  São Paulo Area, Brazil Ahead of Plusoft's Products area with the challenge of understanding the CX market, its challenges, trends and promoting innovation.



MC1 - Win The Market

• United States
• Software Development
• 300 - 400 Employee

• Director Of Operations

  • Nov 2018 - Oct 2019

  São Paulo Area, Brazil Leadership of more than 30 national and internacional SFA projects implementing WTM platform in CPG market.



Resource IT Solutions

• Brazil
• Software Development
• 400 - 500 Employee

• Digital Solution Director

  • Sep 2016 - Oct 2018

  São Paulo Area, Brazil Delivery Director responsible for three operations of digital solutions: • Solutions: Mobile Solutions (Mobile Check), Knowledge Management;(KSharing), Chatbot and Robotic Process Automation (RPA - BringTo Automation); • Analytics & Big Data: SAP, SAS and Tableau • CRM: SAP and Salesforce. Led a team of more than 80 professionals reaching 22 million in sales during the year 2016.

• Head of Product and Innovation

  • Dec 2014 - Sep 2016

  São Paulo Area, Brazil Responsible for: • Development of new Solutions and Templates of Integrated Solutions (considering technology platforms e players as SAP, SalesForce, Kony e etc.); • Coordinate the process and committee of Innovation; • Implementing and maintain the process and system for Knowledge Management; • Find and apply new solutions and technologies for products, for example use Ionic for B2B Mobile Apps; • Led the implementation of Design Thinking in the company (internal) and… Show more Responsible for: • Development of new Solutions and Templates of Integrated Solutions (considering technology platforms e players as SAP, SalesForce, Kony e etc.); • Coordinate the process and committee of Innovation; • Implementing and maintain the process and system for Knowledge Management; • Find and apply new solutions and technologies for products, for example use Ionic for B2B Mobile Apps; • Led the implementation of Design Thinking in the company (internal) and applied the methodology in some of the main clients of the financial segment; • Supported the company's core business in the digital transformation process; • Operational Manager of Web Developer team responsible for delivery of Portal projects B2B and B2C using Agile as main methodology

• Operational Manager - SAP Pre-Sales and SAP Mobile Technology

  • Apr 2013 - Dec 2014

  São Paulo Area, Brazil Head of pre-sales team for all SAP Solutions and delivery of SAP Mobile projects. • Led a team of 7 professionals reaching 110 million in sales during the year 2014. • Led strategic pre-sales opportunities for the public and private sectors.

• Operational Manager - SAP Mobile Technology

  • Dec 2012 - Apr 2013

  São Paulo Area, Brazil Responsible for pre-sales and delivery of SAP Mobile Platform including the following Products, services and Technologies: • SAP Mobile Platform; o SUP (Sybase Unwired Platform); o Afaria o Syclo - Agentry o SAP Mobile Workflow o CRM Mobile Sales • Mobile Workflow Solution o Template developed using ABAP BSP and JQueryMobile that allow approve SAP Business Workflow by a mobile device that support HTML5 • Native Apps… Show more Responsible for pre-sales and delivery of SAP Mobile Platform including the following Products, services and Technologies: • SAP Mobile Platform; o SUP (Sybase Unwired Platform); o Afaria o Syclo - Agentry o SAP Mobile Workflow o CRM Mobile Sales • Mobile Workflow Solution o Template developed using ABAP BSP and JQueryMobile that allow approve SAP Business Workflow by a mobile device that support HTML5 • Native Apps o iOS o Android • Mobile ITO o Delivery of Mobile solution as SaaS (Software as a Service) • Experienced o Panelist of MOBILIDADE SAP EM SAAS – M-ITO in SAP FORUM 2013

• Service Manager - SAP Technology

  • Jul 2011 - Dec 2012

  São Paulo Area, Brazil Led a team of more than 40 professionals reaching 10 million in delivery during the year 2016 • SAP Mobile Platform (SUP and Afaria); • ABAP; • WebDynpro ABAP; • WebDynpro Java; • SAP Enterprise Portal; • SAP Process Integration (XI/PI); • SAP Business Workflow; - Visual Composer; • SAP BPM. • Experienced: o Project Manager Portfolio Project Manager o Presales for SAP Technology subjects including Mobility theme; o Technical proposals preparation;… Show more Led a team of more than 40 professionals reaching 10 million in delivery during the year 2016 • SAP Mobile Platform (SUP and Afaria); • ABAP; • WebDynpro ABAP; • WebDynpro Java; • SAP Enterprise Portal; • SAP Process Integration (XI/PI); • SAP Business Workflow; - Visual Composer; • SAP BPM. • Experienced: o Project Manager Portfolio Project Manager o Presales for SAP Technology subjects including Mobility theme; o Technical proposals preparation; o Quality Assurance for all SAP projects involving SAP technologies; o Training managing; o Panelist: SAP Forum 2012; ASUG Sao Paulo 2012; ASUG Curitiba 2012; Others small events for evangelizing mobility technologies. - International Congress: SAP TechED 2012 Las Vegas



BBKO Consulting

• Service Manager - SAP Technology

  • Dec 2008 - Jul 2011

  São Paulo Area, Brazil Responsible for a SAP Technology team of forty five consultants of following subjects: - SAP Mobile Platform (SUP and Afaria); - ABAP; - WebDynpro ABAP; - WebDynpro Java; - SAP Enterprise Portal; - SAP Process Integration (XI/PI); - SAP Business Workflow; - Visual Composer; - SAP BPM. Experienced: - Project Manager - Portfolio Project Manager - Presales for SAP Technology subjects including Mobility theme; … Show more Responsible for a SAP Technology team of forty five consultants of following subjects: - SAP Mobile Platform (SUP and Afaria); - ABAP; - WebDynpro ABAP; - WebDynpro Java; - SAP Enterprise Portal; - SAP Process Integration (XI/PI); - SAP Business Workflow; - Visual Composer; - SAP BPM. Experienced: - Project Manager - Portfolio Project Manager - Presales for SAP Technology subjects including Mobility theme; - Technical proposals preparation; - Quality Assurance for all SAP projects involving SAP technologies; - Training managing;

• SAP Business Workflow and ABAP Consultant

  • Jan 2006 - Dec 2008

  Experienced SAP Development consultant as: ABAP: - ABAP OO; - WebDynpro; - Reports (ALV, ALV OO e ALV Tree); - Module Pool; - Enhancements (User-Exit, BADI, Field-Exit, BTE e etc); - Smartforms e SAPScript; - BSP; - Funções (RFC); - WebServices; - ABAP Proxy. SAP Business Workflow - Environment Customizing and Preparation; - Archiving; - Standard Workflow Customizing for HCM, FI, QM e MM; - New… Show more Experienced SAP Development consultant as: ABAP: - ABAP OO; - WebDynpro; - Reports (ALV, ALV OO e ALV Tree); - Module Pool; - Enhancements (User-Exit, BADI, Field-Exit, BTE e etc); - Smartforms e SAPScript; - BSP; - Funções (RFC); - WebServices; - ABAP Proxy. SAP Business Workflow - Environment Customizing and Preparation; - Archiving; - Standard Workflow Customizing for HCM, FI, QM e MM; - New developments and maintenance of Workflows for SRM and CRM; - New developments and maintenance of Workflows for SAP ERP (ECC) for HCM, FI, SD, PM, QM, IM, PS, MM. Acting as SAP ABAP and Workflow for implementation, migration, rollout, upgrade and support for the following customers: - Sanofi-Aventis - Camargo Corrêa; - Holcim do Brasil; - Bayer; - Videolar; - Whirlpool; - Cimpor; - Eurofarma; - Johnson & Johnson; - Embraer; - Eleb; - Videolar; - COC Editora; - Banco Itaú; - Perdigão (BRF); - Natura; - Rossi; - Umicore.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Subject Matter Expert - HP Solutions

  • Jan 2004 - Dec 2005

  1st escalation level for technical issues of HP PSG customer for the following line of products: Notebooks, Hand Held, PCs and Printers. Technical team leader of technical support team responsible for: - Training and certification; - behavioral and technical feedback;

• Technical Support Consultant - HP Solutions

  • Jan 2002 - Dec 2003

  Technical Support for HP PSG customers for the following line of products: Notebooks, Hand Held, PCs and Printers. Development of Intranet to support technical support team to cases registry and improve customer experience with flow of common cases to speed up the case resolutions. It was a proactive activity. Technologies used for that purpose: - PHP; - ASP.NET; - JavaScript; - MySQL;