Experience

IKEA

• Netherlands
• Retail
• 700 & Above Employee

• IF team leader

  • May 2023 - Present

• Sales Associate

  • Nov 2022 - May 2023

  • Analysing data regarding the highest profitable products, comparing our sales to other UK stores to implement changes in order to increase profits.• Provide customers with varying solutions to storage issues by listening to their concerns and providing the best options for them to choose from.• Utilising multiple programs to create orders and check stock/customer/product specific details and communicate with other department/stores.• Liaising with senior managers to aid my career progression, whilst gaining a deeper understanding of the whole business. Show less

• Deputy Market Manager experience

  • Nov 2022 - Nov 2022

  • Managed a team of 4 senior managers overseeing all the store employees training, professional growth and commitment to reaching KPI’s. • Developed guidelines for new co-workers detailing aims, instructions and reasons behind business goals. This resulted in the store surpassing the goal of customer satisfaction set by 40% taking the store from 7th place to 1st compared to other UK IKEA stores within a week. • Managed various functions of the store by encouraging team work and increasing communication between departments to reach business goals.• Analysed business sales data to identify consumer patterns as well as providing suggestions for areas affecting business progress in order to improve sales. • Led meetings with co-workers of varying levels in order to discuss progress, issues and plans of action.• Evaluated the store constantly to create a better understanding of consumer experience and made necessary layout changes to aid ease of shopping. Show less

• Customer Relations Associate

  • Jun 2021 - Nov 2022

  • Able to utilise multiple computer programs to manage stock, deliveries and interact with other co-workers • Built and maintained effective relationships with co-workers and senior management• Educated customers on product and service offerings• Organised myself and other co-workers to complete tasks effectively in a fast-paced environment• Handled customer queries/ complaints in a calm, respectful and understanding manner to provide best outcome• Processed all sales transactions accurately and in a timely manner Show less



University of Bradford

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador - Interviewer for BSc Clinical sciences and MPharm applicants

  • Oct 2022 - Present

  Aiding academics with the selection process of new students for the 2023/24 entry. Conducting interviews weekly alongside a professional asking the applicants strength-based questions to enable us to select the strongest candidates for the courses. Able to answer queries and present solutions to potential applicants regarding the courses, the university and the wider community. Aiding academics with the selection process of new students for the 2023/24 entry. Conducting interviews weekly alongside a professional asking the applicants strength-based questions to enable us to select the strongest candidates for the courses. Able to answer queries and present solutions to potential applicants regarding the courses, the university and the wider community.



University of Bradford

• United Kingdom
• Higher Education
• 700 & Above Employee

• Med-Ethics society committee

  • Sep 2019 - May 2020

  Worked collaboratively with others taking into account everyone's individual strengths to host sessions surrounding NHS healthcare ethics for the society members. In charge of evaluating and allocating our resources by prioritising the needs of the society events in order to remain within our given budget. Completed and maintained records of required permissions to host our events and liaising with the student's union to ensure our events are in line with the regulations. Built a long-lasting relationship with my committee colleagues and the members through building mutual trust and respect. Hosted and promoted the informative yet engaging sessions to help others understand and encouraged discussion around complex situations. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Volunteering - Hospital Ward Assistant

  • May 2017 - Jul 2019

  • Worked alongside other healthcare professionals in an interdisciplinary team • Learnt to communicate effectively with people from different backgrounds with various visual, audiological and speech impairments • Supported patients with customized patient teaching tools • Provided onsite training for new volunteers • Provided primary resident care and assistance with daily living activities • Helped visitors with resolving any issues they may have • Provided caring companionship to elderly and developmentally disabled patients Show less



Forget Me Not Children's Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Volunteer - Charity shop assisstant

  • Feb 2017 - Jul 2018

  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment • Built customer confidence by listening to their concerns and providing appropriate feedback by educating them on product/service offerings in person and via phone • Built and maintained effective relationships with co-workers and senior management • Processed all sales transactions accurately and in a timely manner • Maintained visually appealing and effective displays for the entire shop • Kept the showroom clean and maintained neat, orderly product displays • Marked clearance products with updated price tags Show less