Emergency Dispatcher

• Mar 2023 - Present

Senior Emergency Communicator

• Jun 2021 - Mar 2023

Phone: 919-560-4600 - Durham Emergency Communications CenterHandle hundreds of inbound and outbound phone calls each day on an advanced phone systemAnswer 9-1-1, Admin and Alarm calls using Emergency Medical/Police/Fire Dispatching protocols and strong communication and customer service skillsDispatched Fire and EMS using an advanced Computer Aided Dispatch (CAD) systemProvided for patient, caller and field unit safety by paying attention to critical detailsEntered data quickly, accurately and efficiently to ensure timely dispatch of phone calls Show less

Emergency Dispatcher - PT

• Feb 2017 - Jun 2021

Phone: 919-560-4600 - Durham Emergency Communications CenterDispatch Fire and EMS public service utilitiesEnsure safety of Fire and EMS personnel through careful monitoring of dispatched callsHandle hundreds of dispatches each monthAssist other counties with additional emergency resources as neededMaintain EMS/Fire dispatching credentialsUtilize Computer Aided Dispatch systemUtilize Locution dispatching softwareUtilize digital dispatching radio systemUtilize Marvlis dispatch routing softwareMaintain HIPAA privacy laws Show less

Carseat Safety Technician

• Nov 2017 - Nov 2021

https://www.safekids.org/child-passenger-safety Safe Kids Worldwide is a nonprofit organization working to help families and communities keep kids safe from injuries. Duties Include: -Short instructionals to teach parents how to properly install child safety restraints -Inspecting child safety restraints for proper installation, expiration dates and defects -Serve as an emergency contact for parents not able to make a traditional appointment with our permanent inspection station. Show less

Payroll/Data Specialist

• Jul 2016 - Jun 2021

Phone: 919-560-8285 Managing payroll for the EMS department Scheduling Paramedic and EMT employees Managing active and inactive EMT and Paramedic personnel files Creating daily CAD reconciliation reports Assist with managing customer billing Assisting the EMS training division Answering a multi-line phone Greeting clients and customers assisting customers with ambulance record retrieval Assist with creating various statistical reports Scheduling Safe Kids car seat checks Vairrko Subject Matter Expert Scheduling EMS ride-alongs Show less

Customer Experience Associate

• Aug 2015 - May 2016

Phone: 415-590-0640 Answered inbound customer service inquiries via phone Answered inbound customer service inquiries via email Maintained customer accounts Managed payout requests and buyouts Managed hundreds of dollars daily through customer accounts Entered data quickly, accurately and efficiently to ensure a positive customer experience Managed approximately 25 customer accounts per day Facilitated the movement (inbound and outbound) of hundreds of pieces of furniture Assisted with maintaining the company website by keeping the information on it accurate Show less

Emergency Telecommunicator/Dispatcher

• Nov 2008 - Aug 2015

Phone: 919-560-4600 - Durham Emergency Communications Center Handled hundreds of inbound and outbound phone calls each day on an advanced phone system Answered 9-1-1, Admin and Alarm calls using Emergency Medical/Police/Fire Dispatching protocols and strong communication and customer service skills Dispatched Fire and EMS using an advanced Computer Aided Dispatch (CAD) system Provided for patient, caller and field unit safety by paying attention to critical details Entered data quickly, accurately and efficiently to ensure timely dispatch of phone calls Show less

Certified Nursing Assistant

• Jan 2008 - Nov 2008

Phone: 919-544-9021 Assisted patients with activities of daily living Assisted patients to daily appointments Kept rooms and hallways clear of clutter for patient safety Assisted nurses with vital signs Phone: 919-544-9021 Assisted patients with activities of daily living Assisted patients to daily appointments Kept rooms and hallways clear of clutter for patient safety Assisted nurses with vital signs

Certified Nursing Assistant

• Aug 2006 - Jan 2008

Phone: 919-966-3021 Assisted patients with activities of daily living Assisted patients to daily appointments Kept rooms and hallways clear of clutter for patient safety Assisted nurses with vital signs Assisted nurses with blood glucose checks Discontinued IV lines Provided for patient safety Phone: 919-966-3021 Assisted patients with activities of daily living Assisted patients to daily appointments Kept rooms and hallways clear of clutter for patient safety Assisted nurses with vital signs Assisted nurses with blood glucose checks Discontinued IV lines Provided for patient safety

Certified Nursing Assistant

• Aug 2005 - Aug 2006

Phone: (919) 942-4014 Assisted patients with activities of daily living Assisted patients to daily appointments Kept rooms and hallways clear of clutter for patient safety Assisted nurses with vital signs Provided for patient safety Phone: (919) 942-4014 Assisted patients with activities of daily living Assisted patients to daily appointments Kept rooms and hallways clear of clutter for patient safety Assisted nurses with vital signs Provided for patient safety

Resident Assistant

• Apr 2005 - Aug 2005

Phone: (919) 918-7600 Assisted patients with activities of daily living Assisted patients to daily activities Kept rooms and hallways clear of clutter for patient safety Kept clothes and linen clean Assisted patients to outside shopping and appointments Phone: (919) 918-7600 Assisted patients with activities of daily living Assisted patients to daily activities Kept rooms and hallways clear of clutter for patient safety Kept clothes and linen clean Assisted patients to outside shopping and appointments