Experience

SoCal Home Buyers
• United States
• Real Estate
• 1 - 100 Employee
• Inside Sales Manager

  • Aug 2019 - Present


Welk Resorts

• United States
• Hospitality
• 300 - 400 Employee

• Verification Loan Officer

  • Oct 2016 - Jun 2019

  Greater San Diego Area • Successfully prepared a conference call training of Welk’s Public Report, which is the largest legal document for the Welk Resort’s Platinum Program, for all VLOs company wide, VLO managers and the VP of Legal • Verified that purchase proposals, credit applications, video/audio recording consent, real estate disclosures and ACH forms are complete and accurate. • Confirmed accuracy of promissory note and all other sale and escrow contracts by comparing them to purchase proposal and… Show more • Successfully prepared a conference call training of Welk’s Public Report, which is the largest legal document for the Welk Resort’s Platinum Program, for all VLOs company wide, VLO managers and the VP of Legal • Verified that purchase proposals, credit applications, video/audio recording consent, real estate disclosures and ACH forms are complete and accurate. • Confirmed accuracy of promissory note and all other sale and escrow contracts by comparing them to purchase proposal and clients’ credit report. • Assured that deals were within underwriting guidelines and attained written approval from the Director or VP of Sales on Alignment Operating Promises (AOP) exceptions. • Responsible for maintaining 80% monthly deal retention, which was accomplished by diffusing potential objections, addressing concerns in the most positive manner and being knowledgeable of all program rules and regulations. • Prepare documents and deliver a legally compliant script to timeshare purchasers while being video and audio recorded. • Never failed attaining my monthly bonus by passing 2 random video audits per month. • Responsible for entering client information and other deal data by populating required fields in TimeShareWare (TSW) and Salesforce. • Handled client concerns and questions during the escrow process and escalated any potential issues to management or consumer affairs.

• Auditions Sales Consultant

  • Jan 2016 - Sep 2016

  Greater San Diego Area • Responsible for selling a trial package for Welk Resort’s Platinum Program to prospects that were not willing or capable of buying the timeshare during their tour. • Achieved and exceeded sales metrics such as closing percentage, volume per guest and overall monthly sales volume. • Accurately entered client info, purchase terms and payment information into Salesforce. • Professionally explain and assist purchasers with filling out their contracts on DocuSign. • Assured that all… Show more • Responsible for selling a trial package for Welk Resort’s Platinum Program to prospects that were not willing or capable of buying the timeshare during their tour. • Achieved and exceeded sales metrics such as closing percentage, volume per guest and overall monthly sales volume. • Accurately entered client info, purchase terms and payment information into Salesforce. • Professionally explain and assist purchasers with filling out their contracts on DocuSign. • Assured that all prospects left satisfied by attaining tour feedback from guests and delivering great customer service by diffusing situations where guests are upset or have complaints regarding the tour.

• Sales Executive

  • Jan 2014 - Jan 2016

  Greater San Diego Area Responsible for successfully closing timeshare sales by utilizing a thorough discovery process to skillfully gather prospects’ dominant buying motives. Created a sense of urgency for clients to purchase on the same day as their tour, by executing a thorough rent vs own cost analysis of the money spent on vacations, establishing financial logic. Consistently achieved being in the top 15% of sales for monthly sales volume and maintained over $2500 volume per guest, by establishing… Show more Responsible for successfully closing timeshare sales by utilizing a thorough discovery process to skillfully gather prospects’ dominant buying motives. Created a sense of urgency for clients to purchase on the same day as their tour, by executing a thorough rent vs own cost analysis of the money spent on vacations, establishing financial logic. Consistently achieved being in the top 15% of sales for monthly sales volume and maintained over $2500 volume per guest, by establishing great rapport with prospects through genuine and professional service. Helped clients fill out pre-purchase documentation, such as credit applications and real estate disclosures



Best Buy

• Retail
• 700 & Above Employee

• Sales Consultant

  • Aug 2013 - Oct 2014

  Temecula, California • Create a complete and total solution for customers’ consumer electronic needs through discovery questions and product demonstrations. • Exceeded company sales metrics such as sales per hour, contribution per hour, Geek Squad protection and attachment percentages. • Support clients for the lifetime of their purchase by helping with basic troubleshooting and great customer service. • In charge of cashiering, money handling and merchandising of the department.



Gosch Auto Group

• United States
• Automotive
• 1 - 100 Employee

• Sales and Leasing Consultant

  • Feb 2012 - Mar 2013

  Temecula • Successfully sold and leased vehicles with expansive product knowledge and full vehicle demonstrations and test drives. • Assisted sales manager in presenting proposals to customers, closing sales and maximizing profits by using knowledge of rebates to eliminate the need to discount the vehicle’s purchase price. • Created new leads through cold calls and increased foot traffic by following up with existing leads and referrals in the CRM system. • Maintained consistent awareness of… Show more • Successfully sold and leased vehicles with expansive product knowledge and full vehicle demonstrations and test drives. • Assisted sales manager in presenting proposals to customers, closing sales and maximizing profits by using knowledge of rebates to eliminate the need to discount the vehicle’s purchase price. • Created new leads through cold calls and increased foot traffic by following up with existing leads and referrals in the CRM system. • Maintained consistent awareness of current leasing incentives and specials. • Managed vehicle deliveries and set up appointments for further vehicle feature assistance with purchasers. • Maintained positive customer relationships for future business and referrals. Show less



Sears Holdings Corporation

• Sales Consultant

  • Sep 2009 - Feb 2012

  Temecula • Exceeded company metrics such as sales per hour and monthly sales volume. • In charge of selling consumer electronics and large appliances, cashiering, phone orders and confirmations regarding deliveries and installations. • Upsell clients that were approved for a Sears credit card or add 3rd party service vending to their transaction such as remodeling kitchens, flooring or roofing. • Assisted store ASM with creating a rebate center for clients purchasing energy efficient… Show more • Exceeded company metrics such as sales per hour and monthly sales volume. • In charge of selling consumer electronics and large appliances, cashiering, phone orders and confirmations regarding deliveries and installations. • Upsell clients that were approved for a Sears credit card or add 3rd party service vending to their transaction such as remodeling kitchens, flooring or roofing. • Assisted store ASM with creating a rebate center for clients purchasing energy efficient appliances. • Maintained updated and accurate Planograms for merchandise and assured items were fully stocked or ordered. Show less



Kragen Auto Parts

• United States
• Motor Vehicle Manufacturing

• Parts Technician

  • May 2008 - Feb 2009

  Temecula - Customer Service - Invoiced company shipments and inventory adjustments - Handled closing and opening procedures - Responsible for cash balances - Completed Automotive Basics Training - Handled Registers and Phones



Regal Entertainment Group

• United States
• 1 - 100 Employee

• Concessions/Customer Service

  • Mar 2007 - Feb 2008

  Temecula - Customer Service - Handled Cash Register - Maintenance - Usher - Handled customer complaints in an appropriate manner - Food handling