Sales Operations Analyst

• May 2023 - Present

Sales Account Specialist

• Apr 2022 - May 2023

Process customer purchase orders and convert them into sales orders Interface with customers to successfully process their sales orders Work closely with the Sales team, Finance team, and Operations (Planning and Logistics) to ensure accuracy of orders, customer contracts, and shipments Work with SaaS (Software as a Service) customer base and partner with our Customer Success team Process opportunities in Salesforce and convert to quotes Manage order backlog making sure orders are updated and accurate Communication to customers and internal teams regarding order changes or order related questions or issues Report IT tool issues and actively work with IT department to improve platform functionality for sales operations uses Foster a culture of continuous improvement within the Order Management team by actively seeking improvement opportunities and developing and implementing solutions Support sales team in internally communicating established deadlines to fulfill client’s goals and expectations to ensure satisfaction Show less

Strategic Business Analyst

• Jun 2021 - Dec 2021

Collaborate with upper management on positioning and messaging initiatives to drive sales of new products • Assist with creating project proposals for clients, including estimated cost, timeline, and key deliverables • Create presentations for upper management to provide analysis of customer data and anticipated future customer needs • Prepare and analyze sales projections and reports to identify opportunities as well as losses and improvements • Interact with CRM database to segment customers into various stages of the sales funnel • Create sales growth forecast, in alignment with 3 year business plan • Plan and execute client pitch decks, presentations, and demonstrations and collaborate on creation of marketing materials for product launch Show less

Outbound Ticket Revenue Manager

• Jul 2018 - Jul 2020

Manage, train, generate leads, and set sales goals for outbound sales team of 3, annually • Prepare and present sales reports for upper management with recommendations for future improvements and strategies • Collaborate across departments in setting product prices, sales goals, and allocating budgets • Create, present and execut marketing plans within assigned budgets • Create regression model to identify marketing tactics most likely to influence sales • Maintain & nurture relationships with returning corporate accounts and actively seek new clients for group sales Show less

Athletics Marketing Assistant

• Jul 2017 - May 2018

Managed ticket sales outreach and sports events Reached top social media accounts in the industry and applied best practices to manage accounts of all sports Assisted in event planning and execution for in-game entertainment in collaboration with corporate partnerships department, as well as for student events on the UC San Diego campus to promote awareness for athletics department Managed ticket sales outreach and sports events Reached top social media accounts in the industry and applied best practices to manage accounts of all sports Assisted in event planning and execution for in-game entertainment in collaboration with corporate partnerships department, as well as for student events on the UC San Diego campus to promote awareness for athletics department

Sports Marketing Intern

• Jun 2016 - Jul 2017

Graduate Assistant in the Marketing Department of San Diego State Athletics. Involvement with the following sports for the 2016-2017 academic year: Women's Volleyball, Football, Men's and Women's Basketball, and Baseball. Accomplishments include: o Increased Instagram followers for SDSU Volleyball from just under 1,600 to over 6,000 within a 3-month season. Broke previous total ticket revenue record with a new record of $9,216. Previous record was $8,500. o For final thesis for MBA program, analyzed current marketing strategies for the Aztec Baseball team and identified practices controllable by marketing to assist with increasing single-season ticket revenue for home games. Show less

Inside Sales Representative

• Feb 2015 - May 2015

Sold 2015 Season Tickets for the San Diego Chargers by means of cold calling local businesses and past single game ticket buyers. Personally sold a total of 44 seats in 3 months, including 27 General Admission tickets and 17 Premiere Club tickets. Generated a total of over $50,000 in revenue in this time period. Sold 2015 Season Tickets for the San Diego Chargers by means of cold calling local businesses and past single game ticket buyers. Personally sold a total of 44 seats in 3 months, including 27 General Admission tickets and 17 Premiere Club tickets. Generated a total of over $50,000 in revenue in this time period.

Project Coordinator

• Mar 2014 - Jul 2014

Tracked incoming and outgoing project funds, outlined progress on current projects, followed up with clients, ensured prompt processing of invoices, scheduled meetings between supervisors and clients. Tracked incoming and outgoing project funds, outlined progress on current projects, followed up with clients, ensured prompt processing of invoices, scheduled meetings between supervisors and clients.