Experience

Incentive Services Inc.

• United States
• Program Development
• 1 - 100 Employee

• Recognition, Promotion, and Apparel

  • Feb 2022 - Present

  • Align objectives and bridge communications with account managers, account directors, and business development directors to develop PowerPoint presentations based on client guidelines. • Determine and source promotional items based on client needs, budget, quantity, and theme for recognition and incentive programs, such as onboarding kits, years of service gifts, and points programs. • Ensure the successful execution of large-scale client projects by liaising with name-brand vendors to provide bespoke appreciation gifts. • Prepare and maintain detailed Excel spreadsheets outlining item and pricing information; analyze shipping methods and prices in order to ensure cost efficiency and on-time delivery. • Gather feedback from clients in order to edit and optimize presentations. • Communicate and deliver orders to account managers using the OSAS program. • Negotiate and liaise with vendor representatives to provide optimal pricing for clients. • Review and inspect orders upon arrival to verify proper quantity and quality. • Distribute artwork and proofs to account managers for final approval; send samples to clients as needed. • Expand the business network and knowledge of new products by attending conventions and establishing meetings with vendors. Show less



Target Optical

• United States
• Retail
• 300 - 400 Employee

• Store Manager

  • Mar 2020 - Feb 2022

  • Maintained responsibility for overseeing and coordinating all operational aspects for a $1M store. • Guided and mentored team members in delivering world-class customer service • Executed merchandising planograms to drive sales and revenue. • Charted the successful development of detailed action plans to enable individual employee success, including holding team members accountable. • Evaluated staff member performance on a monthly and annual basis to identify strengths and provide helpful feedback. • Spearheaded improvement opportunities by leveraging knowledge of success-driving factors. • Cultivated and maintained positive relationships with doctors to ensure a positive experience and Target Host relationship. • Promoted operational excellence by recruiting new staff and developing a candidate pipeline. • Drafted and prepared weekly employee schedules based on business trends; managed weekly payroll. • Planned and led comprehensive inventory counts twice per year. • Guided and managed the completion of sales goals and targets. • Verified compliance with all internal and external policies, procedures, and protocols. Show less



Macy's

• United States
• Retail
• 700 & Above Employee

• • May 2018 - Mar 2020

  • Headed the successful execution of key sales initiatives to meet and exceed goals.• Crafted and executed impactful action plans to address pain points and sustain best sellers based on reports and collaboration with sales leadership.• Managed promotional signage and displays to verify accuracy; updated staff on current advertising/sales.• Fostered and maintained a motivational and collaborative work environment for all staff. • Maintained responsibility for processing merchandise receipts, price changes, transfers, damages, mismates, RTVs, and inventory; performed workload planning.• Delivered sales and customer engagement coaching and mentorship to staff, including providing training on relationship building and Star Rewards solicitation.• Evaluated employee scorecards and developed improvement and sales training plans with leadership.• Owned accountability for customer satisfaction, department cleanliness, sales floor coverage, and sales initiatives, including assisting other departments as needed.• Handled HR tasks, including addressing associate concerns in a timely manner in line with company values. Show less

• • Feb 2017 - May 2018

  • Leveraged strong knowledge of current products and services to educate and support customers.• Identified and spearheaded key opportunities to improve the customer experience and service delivery. • Conveyed expectations, priorities, coaching, and performance feedback to associates in a timely manner.• Orchestrated and led store operations to ensure customer support and proper merchandise presentation.• Partnered with leadership to identify and address associate coaching needs based on observations.• Performed opening and closing procedures, daily back-of-house operations, and other responsibilities. Show less

• • Sep 2015 - Feb 2017

  • Built and maintained positive relationships with couples in order to assist with wedding registry personalization and ensure ongoing communication; provided services to gift givers and customers.• Collaborated with cross-functional departments to address the wedding needs of shoppers.

• • Nov 2013 - Sep 2015

  Support and assist managers with customer solutions; Open/Close the store; Assist selling associates when necessary

• • Sep 2012 - Sep 2015

  • Facilitated the delivery of world-class customer service to drive satisfaction and retention.• Educated customers on product features to address needs; responded to inquiries.• Greeted customers in a friendly and professional manner.



T

• Arts & Crafts
• 1 - 100 Employee

• Private Percussion Instructor

  • Dec 2011 - May 2012

  Help students learn how to play percussion instruments correctly and help them learn their music. Help students learn how to play percussion instruments correctly and help them learn their music.



Lake Orion Band Boosters

• Lake Orion High School

• Varied

  • Sep 2009 - Nov 2011

  Concessions; Set-up, make popcorn, cashier, clean-up. Concessions; Set-up, make popcorn, cashier, clean-up.