IT Service Manager

• Mar 2022 - Present

IT Implementation Specialist

• Oct 2020 - Mar 2022

» Responsible for evaluating all Software Solutions throughout the Club's daily operations; from Point of Sale systems for multiple revenue centers, Reservation and Facility bookings, Spa and Registered Massage Therapy appointments, cross-department communication tools, digital signage, Maintenance Work Order platforms, and Web/Mobile Creation. » In charge of providing Training for all existing Software Solutions based on updated and Covid-impacted Business Requirements; as well as confirming secure Implementation of new features on existing software. Holding our Software Providers accountable to keep their Applications current and secure is also part of my duties; such as the deprecation of Flash in all our solutions and its possible impact, and upgrading to https/SSL certificates across all our deployed programs. » Designed and developed custom made applications using the Microsoft PowerApps platform to compensate for gaps in the contracted Software Solutions. These custom apps ranged from Online Class Registration, to automated Member email Communications and Member billing. Show less

Onboarding Specialist, Customer Success

• Oct 2019 - Oct 2020

» As a Customer Success Specialist, I have the opportunity to display a wide variety of skills, ranging from Project Management, Business Analysis, Multi Department Coordination to Customer Training in a fast paced environment to globally recognizable Customers. » Implementing Conexiom's exclusive automated Data/File Transformation software, I have become proficient with different industry standard B2B transaction formats, such as EDI, IDOC, and custom XML flat files, along with their corresponding ERP software, be it Epicor, SAP, JDE, Infor, PeopleSoft, among others. I walk our Customers through the arduous and challenging process of automating data entry, configuration of complex logic regarding data management, and how to use Conexiom's web Portal and back office management system. Show less

Application Consultant

• Jul 2018 - Sep 2019

» Implemented existing and brand new custom software solutions for the largest gas distribution utility company in the United States. Chosen to be assigned exclusively to such project, I applied my experience with Payment Processing Integrations to successfully produce a Customer facing Credit Card transaction portal which connected to both Fiserv's Payment Processing software and our Client's CIS database. Other notable new features which I had to develop, design and provide training sessions plus documentation to our Client include a Crew Timesheet's Module, Microsoft Azure integration for secure login, and a bidirectional Messaging system between the Clevest iOS app and the Host Dispatching software. » Provided multiple onsite Training sessions to high level executives, IT staff, Operational Managers, Accounting employees and Field Technicians with personalized multimedia material that I produced for this specific implementation process. Conducted a detailed and arduous UAT cycle, from creating the Test Cases relevant to the custom made solutions, training the Client's QA Team, coordinating on Defect Reporting, personally working on Defect Resolution using Clevest's own Solution Programming Tool or writing internal Jira tickets to our Development Team, identifying Product Gaps, documenting Product Releases and the particular fixes included and getting the Client to sign off on successful deliveries. » Documented in detail all the specifications of the delivered product for Clevest's Support department, held multiple meetings demonstrating such features, providing possible troubleshooting scenarios and explaining our Client's expected workflow and lexicon. Show less

POS System Administrator

• Sep 2017 - Jun 2018

» Responsible for the successful transition to a brand new Point Of Sale system provider for more than 60 restaurants across Canada and the USA, a meticulous and complex project that requires soft skills, detailed planning of hardware purchasing, installation and customization, plus coordinating Franchise Groups, onsite management, IT Professionals and Integrated Software Providers. » I have created the new Point of Sale database for their 3 current Award Winning Restaurant concepts from scratch, optimizing it to integrate with Inventory Control software providers, Kitchen Display equipment, Gift Card integration and Mobile Ordering platforms. » Implemented a unified Data Management format that coordinates top level Executives, Regional Coordinators, the Culinary team and Franchise Groups, facilitates Sales Projections exercises and allows for a better informed Product Pricing Evaluation process using Excel and SharePoint integration. » I frequently provide Network Consultation services to our Franchisees and Corporate Head Office, eliminating End Of Life hardware, enforcing Network Security measures and PCI Compliance measures and training. Show less

Professional Services Implementation Consultant

• Feb 2013 - Aug 2017

» Working closely with our in-house Sales and Project Management teams, I provide on the field, proven and creative solutions to our new customers during the implementation process; not only by configuring our Vivonet Cloud based POS software to their tailored needs, but also by integrating it with 3rd Party software and hardware, including Payment Processing Solutions, Gift Card integrations, kitchen video displays, self-service kiosks stations, printers, etc. » The wide range of our customer portfolio has given me the opportunity to work within a vast variety of hospitality environments, from world class entertainment venues, such as TD Garden Arena in Boston and Hollywood Bowl in Los Angeles; to highly sensitive and high pressure environments like Dallas-Fort Worth Airport and the US House of Representatives Hospitality department; including luxurious, top of the line hotels like the InterContinental Downtown Los Angeles or the Tenaya Lodge at Yosemite National Park. » Advanced knowledge of the payment solution chain from POS systems through middleware, platform servers, to successful batching or reporting. Versed in the specifics of First Data Rapid Connect, Global Payment Solutions, Mercury Payments, Chase Payment Tech, Elavon, Buypass, Merchant Partners, World Pay, and Moneris Show less

General Manager

• Jun 2012 - Dec 2012

» Managed the opening of a new restaurant based on an existing, successful food truck business, adding new revenue streams such as catering, take out and mobile/online ordering. » Navigated liquor laws, health codes, procurement options and all the particulars of opening a new restaurant plus the recruitment and management of staff. Worked closely with ownership to forge a positive branding with a strong presence in the community and a commitment to quality food at all times, regardless of cost. » Identified customer demographics and helped the owners tailor their existing business plan to reflect the needs of the neighbourhood, such as extended business hours, customized menus and promotions. » Oversaw building and trucks maintenance; negotiated better prices from our providers such as liquor and food vendors; handled legal, accounting and security matters working closely with our stakeholders to guarantee smooth and safe operations. Show less

Venue Manager

• Nov 2010 - Jun 2012

» Prepared and coordinated the different events and live performances that were held on a daily basis in the Hotel’s three different venues, properly staffing Audio, Video and Lighting technicians, security staff, bartenders, door cashiers and hostesses to accommodate more than 3,000 guests weekly. » Ensured that the hospitality terms and payment processing was met for the showcased talent, including making travel arrangements, sound-check and audio gear handling. Handled relationships and technicalities of audio gear suppliers, SOCAN and Re:Sound licenses, and local promoters such as Intimate Productions, Blue Print, Timbre Productions, and Winnie Cooper among others. » General Administration duties included daily cash deposits, scheduling maintenance work on equipment such as speakers, monitors, video projectors and enforcing security and safety procedures are followed in the closing of the venues. Show less

Control Room Specialist

• Jul 2009 - Jan 2011

» Translated and analyzed real-time regional transactions in the global market, with attention to issues that impacted business such as system collapses, outages, and data bottlenecks » Cross-platform tested the download of applications and media from Nokia’s online store » Worked with Lead team members in multinational, billion dollar companies to translate technical problems into layman’s terms, and the impact of those problems on their businesses. » Translated and analyzed real-time regional transactions in the global market, with attention to issues that impacted business such as system collapses, outages, and data bottlenecks » Cross-platform tested the download of applications and media from Nokia’s online store » Worked with Lead team members in multinational, billion dollar companies to translate technical problems into layman’s terms, and the impact of those problems on their businesses.