Victor Goh ☁️
Customer Success Manager at Proficio- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
Topline Score
Bio
Amaury George
Victor is passionate about is Job and always manage to deliver above expectation. He is a great team player. I will recommend Victor in any team in line with his experience.
Mario Glavac
What a great salesman! I have worked together with Victor during intensive three weeks of International SAP Sales Academy in Silicon Valley in 2019. His positive attitude towards work, creative approach to challenges and overall energy he is putting into every task were motivation to his whole team. This Millennial made a great impression on my Gen X expectations.
Amaury George
Victor is passionate about is Job and always manage to deliver above expectation. He is a great team player. I will recommend Victor in any team in line with his experience.
Mario Glavac
What a great salesman! I have worked together with Victor during intensive three weeks of International SAP Sales Academy in Silicon Valley in 2019. His positive attitude towards work, creative approach to challenges and overall energy he is putting into every task were motivation to his whole team. This Millennial made a great impression on my Gen X expectations.
Amaury George
Victor is passionate about is Job and always manage to deliver above expectation. He is a great team player. I will recommend Victor in any team in line with his experience.
Mario Glavac
What a great salesman! I have worked together with Victor during intensive three weeks of International SAP Sales Academy in Silicon Valley in 2019. His positive attitude towards work, creative approach to challenges and overall energy he is putting into every task were motivation to his whole team. This Millennial made a great impression on my Gen X expectations.
Amaury George
Victor is passionate about is Job and always manage to deliver above expectation. He is a great team player. I will recommend Victor in any team in line with his experience.
Mario Glavac
What a great salesman! I have worked together with Victor during intensive three weeks of International SAP Sales Academy in Silicon Valley in 2019. His positive attitude towards work, creative approach to challenges and overall energy he is putting into every task were motivation to his whole team. This Millennial made a great impression on my Gen X expectations.
Credentials
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Infor Sales Essentials: Industrial Enterprise - Discover Opportunities - Foundation
InforOct, 2022- Nov, 2024
Experience
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Proficio
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United States
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Computer and Network Security
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100 - 200 Employee
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Customer Success Manager
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Nov 2022 - Present
· Develop and maintain strong relationships within assigned client segment to ensure maximum customer satisfaction and retention metrics · Act as the point of contact between clients and functional departments (Engineering, SOC, Operations, Finance, Legal) to identify, prioritize and ensure timely resolution of client issues/concerns · Regularly review processes, documents, tools, reports, sales strategy, etc. to provide unparalleled customer service to internal and external clients · Utilizing a consultative approach, showcase technical knowledge in regular conversations with C-level clients · Participate in outside events and activities to establish deeper client relationships · Develop qualified client references throughout the portfolio and deliver appropriate acknowledgement for providing references · Identify avenues for additional monthly and annual recurring revenue (MRR/ARR) by strategically contacting key decision makers on a planned basis · Develop and execute strategies that contribute to key metrics – retention, up-selling, increased utilization/adoption, contractual compliance and opportunities for expansion · Ensure the best interests, of clients and Proficio, are being fairly and objectively represented by regularly reviewing accounts for trends, commonalities and best-practices · Conduct annual client contract reviews (past performance & upcoming needs) and provide tour of SOC facilities Show less
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Infor
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United States
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Software Development
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700 & Above Employee
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Account Manager
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Sep 2021 - Nov 2022
-Prospect relentlessly to build pipeline and build strong personal relationshipswith prospects-Create reliable forecasts on the pipeline status- Close new business consistently- Develop and execute on a strategic plan for the territory- Work to develop and circulate the set of best practices- Listen to the needs of the market and share insights with product andmarketing teams
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Digital Junior Account Manager (Inside Sales/Hybrid)
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Jan 2021 - Aug 2021
-Closing large deals (>$150k) independently-Maturely works ULA's and large strategic deals-Travels on-site for in person customer meetings at least once a quarter
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Inside Sales Account Executive
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Oct 2019 - Dec 2020
• Successfully closing deal < $100K USD (perpetual & ACV deals)• Finding & working new product deals with limited management support• Navigating complex deals (large deals, assignments, LMO transactions etc.) • Trusted partner to the field and a valued member of the Infor account team• Maintain strong forecast accuracy
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SAP
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Germany
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Software Development
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700 & Above Employee
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SEA Digital Demand Executive (Inside Sales)
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Oct 2018 - Apr 2019
• Creating good rapport with both new and existing clients for South East Asia• Provide advice and solutions to client base on their company needs and services required• Lead executive to kick start innovative training camp for the training of new and existing executives • Work directly under Director for Digital Demand department to push out new products for both new and existing clients• Selected executive to represent Singapore office to attend Sales and Management training programme at San Francisco, United States of America.• Collection of datas for both South East Asia market to push and market new products• Provide data analysis and push out new marketing strategies base on regional needs Show less
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Digital Customer Research Associate, APJ General Business Digital Transformation Office
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Jan 2017 - Sep 2018
Understanding client's business challenges and resolving through technology and innovations. Supporting marketing and Sales team by building market intelligence and qualifying sales opportunities within SEA region. • Building new name in database through market research• Work with Marketing and Sales team to qualify sales opportunities within SEA region• Formulate direct sales, partner program, event execution• Work closely with different stallholders for campaign executions
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Singtel
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Singapore
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Telecommunications
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700 & Above Employee
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Corporate Customer Service Executive
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Nov 2013 - Jan 2017
• Co-lead of Team Alpha in charge of clients based in both West and Southern part of Singapore • Provide advice and solutions to various corporate companies base on their needs and budget • Work closely with senior manager to push out multiple corporate packages to various corporate clients • Key appointment holder for corporate relation service for various MNCs to receive feedback and provide data on customer service levels • Co-trainer of Team Alpha to train new executives and other non executive staffs on customer relation service • Update to Senior Manager on the overall sales data and team performance • Top 10 performing young executive award - 2016 Show less
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Education
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2013 - 2016
RMIT University
Bachelor’s Degree, BUSINESS MANAGEMENT -
2007 - 2010
Ngee Ann Polytechnic
Biomedical/Medical Engineering
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