Project Manager

• Jun 2020 - Present

Junior project manager

• Feb 2018 - Jun 2020

Client Relationship Manager - Europe

• Jan 2017 - Jan 2018

- Taking care of the stages of the sales process that are starting from the first contact, to the agreement. - Following up, prioritizing, organizing the agenda. - Supporting the customer giving one to one education, webinars, technical support on the platforms. - Developing the website, the sales operation process and the new market. - Synchronize different departments to get the task accomplished. - Constant coordination with the management for the development of new projects related to sales or marketing. - Keeping records and statistics. - Meeting the targets and keeping up with deadlines. - Attending team meetings. - Sharing new strategies and information with my team. Show less

Sales Account Manager

• Apr 2015 - Jan 2018

Domino Forex is a financial broker, specialized in online trading on currency pairs and commodities, with offices in Malta, China, Azerbaijan. I am working there in the international sales department, performing the following tasks: - Taking care of the stages of the sales process that are starting from the first contact, to the agreement. - Following up, prioritizing, organizing the agenda. - Supporting the customer giving one to one education, webinars, technical support on the platforms. - Developing the website, the sales operation process and the new market. - Synchronize different departments to get the task accomplished. - Constant coordination with the management for the development of new projects related to sales or marketing. - Keeping records and statistics. - Meeting the targets and keeping up with deadlines. - Attending team meetings. - Sharing new strategies and information with my team. Show less

International Sales Representative

• Oct 2014 - Apr 2015

ElanExpo is a Turkish company that is organizing international trade shows around the world. I am working there in the export sales department, performing the following tasks: - Looking for new customers, understanding their needs and potential. - Making and offer, providing quotations and negotiating. - Following up, prioritizing, organizing the agenda. - Supporting the customer before and after the organization of the event with all the needed documents and information. - Keeping records and statistics. - Meeting the targets and keeping up with deadlines. - Attending team meetings. - Sharing new strategies and information with my team. Show less

Marketing Internship

• Mar 2014 - Oct 2014

I won the Erasmus Placement scholarship for working in a foreign country and I chose to work at the Italian culture association called “Circolo Roma” in Istanbul, where I am performing the following tasks: - communicating with target audiences and managing customer relationships. - managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters. - maintaining and updating customer databases. - contributing to, and developing, marketing plans and strategies. - supporting the manager and other colleagues. - undertaking administration tasks. - graphics and layout of the Italian magazine “La Gazzetta di Istanbul”. Show less

Customer Care

• Oct 2013 - Mar 2014

- providing help and advice to customers using my organisation's products or services. - communicating courteously with customers by telephone, email, letter and face to face - handling customer complaints or any major incidents, such as a security issue or a customer being taken ill. - analysing statistics or other data to determine the level of customer service your organisation is providing. - learning about my organisation's products or services and keeping up to date with changes. Show less

Sales Executive

• Nov 2008 - Dec 2011

B2B sales - relationship building. - researching the market and related products. - presenting the service in a structured professional way face to face. - negotiating on price, costs, delivery and specifications with buyers and managers. - making accurate, rapid cost calculations and providing customers with quotations. B2B sales - relationship building. - researching the market and related products. - presenting the service in a structured professional way face to face. - negotiating on price, costs, delivery and specifications with buyers and managers. - making accurate, rapid cost calculations and providing customers with quotations.

Independent Contractor

• Oct 2007 - Sep 2008

B2C sales - listening to customer requirements and presenting appropriately to make a sale. - maintaining and developing relationships with existing customers in person and via telephone calls and emails. - gathering market and customer information. - representing the company at trade exhibitions, events and demonstrations. - gaining a clear understanding of customers' businesses and requirements. - attending team meeting and sharing best practice with colleagues. B2C sales - listening to customer requirements and presenting appropriately to make a sale. - maintaining and developing relationships with existing customers in person and via telephone calls and emails. - gathering market and customer information. - representing the company at trade exhibitions, events and demonstrations. - gaining a clear understanding of customers' businesses and requirements. - attending team meeting and sharing best practice with colleagues.