Nicole Powers

Service Desk Technician at Midland National Life Insurance Company
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Contact Information
us****@****om
(386) 825-5501
Location
Sioux Falls, South Dakota, United States, US

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Bio

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Credentials

  • IT Service Desk: Service Management
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Introduction to Microsoft 365 for IT Pros
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Learning ITIL®
    LinkedIn
    Dec, 2021
    - Nov, 2024

Experience

  • Midland National Life Insurance Company
    • United States
    • Insurance
    • 200 - 300 Employee
    • Service Desk Technician
      • Nov 2013 - Present

      Perform Level 1 Internal Technical Support to Midland National and other member companies of Sammons Financial Group. Perform Level 1 Internal Technical Support to Midland National and other member companies of Sammons Financial Group.

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Overnight Stocker
      • May 2009 - Oct 2013

      Initially started in Sioux City working full time at the Jewelry Counter. Transferred to Apparel Associate when my husband and I moved to Sioux Falls. When I went back to school in August 2011, I became an Overnight Stocker. These duties entail stocking freight, helping customers, disposing of trash, picking and binning merchandise from the backroom, and occasionally cashiering on busy nights. Initially started in Sioux City working full time at the Jewelry Counter. Transferred to Apparel Associate when my husband and I moved to Sioux Falls. When I went back to school in August 2011, I became an Overnight Stocker. These duties entail stocking freight, helping customers, disposing of trash, picking and binning merchandise from the backroom, and occasionally cashiering on busy nights.

  • Target
    • United States
    • Retail
    • 700 & Above Employee
    • Team Member
      • Sep 2007 - May 2009

      Worked primarily in the Apparel/Softlines department as well as specialty areas such as the Fitting Room/Phone Operator and the Jewelry counter. Other areas I frequently worked in were Food Avenue, Customer Service, Cashier (Backup), & Electronics. Worked primarily in the Apparel/Softlines department as well as specialty areas such as the Fitting Room/Phone Operator and the Jewelry counter. Other areas I frequently worked in were Food Avenue, Customer Service, Cashier (Backup), & Electronics.

  • University of South Dakota
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Library Assistant
      • Feb 2004 - Jul 2007

      Assisted patrons in finding & checking out books. Organized books and placed them in their proper order on the shelf. Dusted the books to maintain their condition. Aided in copying old vinyl records to CD. Also, helped in the Interlibrary Loan office, requesting books and other materials for students and processing requests from other libraries for materials from our collection. Assisted patrons in finding & checking out books. Organized books and placed them in their proper order on the shelf. Dusted the books to maintain their condition. Aided in copying old vinyl records to CD. Also, helped in the Interlibrary Loan office, requesting books and other materials for students and processing requests from other libraries for materials from our collection.

Education

  • Southeast Technical Institute
    Associates Degree, Network Administration
    2011 - 2013
  • University of South Dakota
    Bachelor's Degree, Business Administration
    2003 - 2007

Community

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