Michael Kinder

Design Team Lead at Rocky Enterprise Software Foundation
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Contact Information
us****@****om
(386) 825-5501
Location
Haysi, Virginia, United States, US

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Credentials

  • Learn C++ Course
    Codecademy
    Dec, 2020
    - Nov, 2024
  • Microsoft Office Certification
    Certiport - A Pearson VUE Business
    Jan, 2014
    - Nov, 2024

Experience

  • Rocky Enterprise Software Foundation
    • Software Development
    • 1 - 100 Employee
    • Design Team Lead
      • Oct 2021 - Present

    • Web Team Lead
      • Oct 2021 - Oct 2023

    • Web & Design Team Deputy
      • Dec 2020 - Oct 2021

      Volunteer Web Developer & Graphic Designer, helping create, plan and maintain the Rocky Linux website, branding and other web projects. Support and second level leader for both teams.

  • CIQ
    • United States
    • Software Development
    • 1 - 100 Employee
    • Frontend Developer
      • May 2021 - Present

      Creates design systems and and helps maintain Ctrl IQ open-source project websites. Creates design systems and and helps maintain Ctrl IQ open-source project websites.

  • DotSlash Studio LLC
    • United States
    • Design Services
    • Freelance Graphic Web Designer
      • Dec 2019 - Present

  • A2 Hosting
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Linux Support Generalist
      • Mar 2023 - Present

  • InMotion Hosting
    • United States
    • Internet Publishing
    • 100 - 200 Employee
    • Technical Support Specialist
      • Feb 2022 - Feb 2023

      Assisted hosting customers with website troubleshooting, server troubleshooting, email troubleshooting, and network troubleshooting. High experience with Linux, cPanel/WHM, RHEL and derivatives, MySQL/MariaDB, LAMP stack. Assisted hosting customers with website troubleshooting, server troubleshooting, email troubleshooting, and network troubleshooting. High experience with Linux, cPanel/WHM, RHEL and derivatives, MySQL/MariaDB, LAMP stack.

  • Intuit
    • United States
    • Software Development
    • 700 & Above Employee
    • Data Services Expert
      • Apr 2020 - May 2021

      Repaired databases for customer QuickBooks data. High experience with SQL, Splunk, data analysis and resolution.

    • Social Media Strategist
      • Dec 2019 - Apr 2020

      Moderated and managed interactions with QuickBooks customers or prospects via social media channels and forums.

    • Customer Success Specialist
      • Sep 2018 - Dec 2019

      Handled QuickBooks customer inquiries via messaging, ensuring customer satisfaction on all interactions. Average typing speed is 85WPM.

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Tier 2 iOS/macOS Advisor
      • Apr 2018 - Sep 2018

      Handled Tier 1 interactions with customers, advising path for resolution, ensuring customer satisfaction on every escalation. Handled Tier 1 interactions with customers, advising path for resolution, ensuring customer satisfaction on every escalation.

  • Family Dollar
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Store Manager
      • May 2017 - May 2018

      Managed store when Store Manager was away, managed finances, including deposit transit. Managed store when Store Manager was away, managed finances, including deposit transit.

  • Frontier Communications
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Dec 2016 - Apr 2017

      Handled billing and technical inquiries for internet, cable and phone customers. Also handled sales overflow. Handled billing and technical inquiries for internet, cable and phone customers. Also handled sales overflow.

  • Berea Printing Services
    • Berea, Kentucky
    • Office Assistant
      • Jul 2016 - Dec 2016

      Greeted customers in-store, handled printing jobs, including orders consisting of over 500+ pages. Greeted customers in-store, handled printing jobs, including orders consisting of over 500+ pages.

Education

  • Southern New Hampshire University
    Associate of Science - AS, Accounting
    2023 - 2025

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