Jemaira van der Velden
Manager, Customer Success at Reach Supreme- Claim this Profile
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Nederlands Native or bilingual proficiency
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Engels Professional working proficiency
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Bio
Credentials
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Lean Six Sigma - Yellow belt
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Experience
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Reach Supreme
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Netherlands
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Software Development
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1 - 100 Employee
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Manager, Customer Success
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May 2022 - Present
I'm responsible for making our customers happy and successful, by delivering smooth onboarding and smashing campaign experience. I'm responsible for making our customers happy and successful, by delivering smooth onboarding and smashing campaign experience.
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KPMG Nederland
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Netherlands
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Financial Services
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700 & Above Employee
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Sr Consultant Finance & Business Services
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Mar 2019 - Jan 2022
Projects included: • Transformation of Identity & Access management (I&AM) landscape at a financial services provider. I fulfilled the role of Change lead/PM. The scope of the project included the following components: Change management during the entire process; Supporting the entire procurement process for selecting a new I&AM system; Designing a “high level” I&AM design and architecture (with regard to system and tooling); Redesign of the authorization management model (including processes, risk & controls and roles & responsibilities); Drawing up the action plan for implementation and actual technical implementation of the new tooling and the business implementation of the related processes. • Business Transformation and ERP implementation at a Dutch Telecom provider. The program consisted of the transformation of the clients’ Finance, Procurement, HR and Supply Chain functions. I was responsible for establishing the management information requirements with the business and documentation of the defined KPI’s in the To-Be KPI Repository as the foundation for Thin Ledger and the Enterprise data model. • Improving Project control of large Dutch energy provider. • Responsible for coordinating and improving the Account management process for the Finance accounts of our suite (Finance & Business Services).
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Ingage
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Netherlands
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Financial Services
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1 - 100 Employee
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Business Development & Corporate Strategy Associate
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Sep 2014 - Mar 2018
Activities included among other things:• Project management back office automation and optimisation projects (i.a. POC Tikkie and RPA).• Involved in product development and Positioning & Branding of a new Mortgage product (Merius). • Responsible for the “Change management program" of the digital transformation. • Involved in developing the digital transformation vision and roadmap (Vision 2020).• Managing the strategic planning process and responsible for the sections “New Business Development” and "market data". • Partly responsible for the Branding & Marketing Strategy and roll-out of BRIX. BRIX is a Real Estate portfolio management tool.
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Junior Market Intelligence Analyst
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Aug 2013 - Aug 2014
Responsible for:• Macro-economic and market data of strategic plan. • Designing and drafting the quarterly update for the company's executives. The update covered: Dutch macro-economics, housing market, mortgage market, competition and consumer finance. • Designing and building the “Corporate Library’ in SharePoint, providing easy access to Dutch economic and mortgage market data company wide• Data room management during an M&A deals.· Data room management during an M&A deals.
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Education
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Universiteit van Amsterdam
MSc Executive Programme in Management Studies, Strategy -
Universiteit van Amsterdam
Bachelor of Science (B.Sc.), Psychobiologie -
Universiteit van Amsterdam
Master's degree, Brain and Cognition
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