Building Manager

• Aug 2021 - Present

Working across all 11 properties located in Brisbane, Sunshine Coast and Gold Coast has allowed me to grow and learn to manage and develop different teams effectively.

Duty Manager

• Dec 2020 - Aug 2021

Front Office Supervisor

• Dec 2019 - Dec 2020

Worked as Front Office Supervisor where my main roles include training and further development for staff, monitoring room defaults and making sure all issues are dealt with and followed up, managing guest complaints and devising desirable outcomes for all parties involved and as well as running shifts and ensuring a smooth transition between shifts.

Guest Service Agent

• Jul 2018 - Dec 2019

As a Guest Service Agent, In my job role here i have worked across many Meriton properties in Sydney dealing with different clientele and developing important guest service skills especially in helping with guest complaints and providing exceptional experiences for guest.

Kitchen Hand

• Jan 2017 - Dec 2020

Working in back of house, preparing, making and serving meals

Guest Service Agent

• Apr 2018 - Jul 2018

I have been trained in the Guest Service Agent Position (GSA) and in porter and Concierge. Efficient check and check out of hotel guests using the OPERA PMS and settling accounts  Night auditing  Money handling experience, balancing floats Strong computer skills  Concierge, porter and reservation skills  Strong communications skills both over the phone and face to face communication Can engage with people very well

Food And Beverage Attendant

• Jan 2017 - Jun 2017

Taking orders and serving in fine dining restaurant. Working behind Bar and mixing drinks and making cocktails. also making coffee in cafe

Food And Beverage Attendant

• Jan 2018 - Jul 2018

Worked at the Fairmont Resort in Events and Conferencing but also in other outlets such as the restaurant and in the cocktail bar when ever given the opportunity.  Been given team leader opportunities  Setting events  Working independently and being reliable when working on my own  Making Cocktails and using Barista skills.  Closing different outlets in the resort and following different procedures Worked at the Fairmont Resort in Events and Conferencing but also in other outlets such as the restaurant and in the cocktail bar when ever given the opportunity.  Been given team leader opportunities  Setting events  Working independently and being reliable when working on my own  Making Cocktails and using Barista skills.  Closing different outlets in the resort and following different procedures

Food And Beverage Attendant and Bar Attendant

• Jul 2017 - Jan 2018

Worked full time at Sails restaurant in all areas of the venue from bar, front of house service and pass. I spent most of my time in the cocktail bar making high quality drinks for customers and monitoring RSA procedures. My time at Hamilton Island also gave me the opportunity to work in many different type of functions such as weddings, private functions and serving VIP guests in the night club on the Island. I have even had the opportunity to work at the biggest annual event on the island “race week”. I have worked in many outlets across the whole island from fine dining, casual a la carte and busy nightclub. Working on an island gave me the opportunity to develop important skills and greatly improved my Hospitality skills and my overall experience in the industry.

Bar Attendant

• Jun 2016 - Dec 2016

Bar Attendant and Waiter

• Dec 2015 - Feb 2016

Worked in Bistro and Behind Bar Worked in Bistro and Behind Bar