Salesforce Solution Analyst

• Jul 2021 - Present

Salesforce Administrator

• Nov 2019 - Present

Salesforce Administrator

• Apr 2019 - Jul 2019

Salesforce lightning transition. Salesforce lightning transition.

Salesforce Administrator

• Nov 2018 - Apr 2019

Migrated Salesforce knowledge from Classic to Lightning Migrated Salesforce knowledge from Classic to Lightning

SFDC Consultant

• Apr 2018 - Sep 2018

Config and implement Salesforce.com sales cloud, NPSP and required apps for clients based on the requirement Prepare testing script and training document. Facilitate user acceptance testing and training to incorporate the project roll-out and drive adoption. Config and implement Salesforce.com sales cloud, NPSP and required apps for clients based on the requirement Prepare testing script and training document. Facilitate user acceptance testing and training to incorporate the project roll-out and drive adoption.

Business Analyst and Salesforce administrator

• Feb 2013 - Mar 2018

Owner of Lenovo AP and ANZ Salesforce environment and primary Salesforce administrator. Review and understand general organization drivers and context for development projects. Define required functions and map Salesforce features to business processes. Work with stakeholders, the IT implementation team and consulting partner to prioritize and execute salesforce projects, ensure the business problems are addressed and strategic goals are met Evangelize and drive user adoption across the organization, support and provide training to sales, marketing and service team periodically for SFDC new functionalities and enhancements. Implement enhancements and roll out new features. Execute solution design activities such as data mapping, data load and migration, object modeling, page layout design and rule logic definition in the context of the Salesforce application and UAT execution. Document business process and provide training in both business and technology to offshore Lenovo employee for operation cost saving.

System Analyst

• Feb 2011 - Oct 2012

Interact with the business stakeholders and subject matter experts to understand their problems and needs, work with the business to identify opportunities for improvement in business operations and processes, design or modification of business systems or IT systems Document the functional and technical design of the system Interact with system architects and developers to ensure system is properly implemented Facilitate integration, user acceptance test and enhancement go-live schedule.

Senior Business Analyst

• Jan 2004 - Jan 2011

Mentor and work with Regional office IT team, act as CRM Consultant (Services and Logistics) in both business process and technical implementation for Acer Asian Pacific/ANZ region Liaise with stakeholders and end users, conduct workshops and gather requirements.Translate client requirements into highly specified project briefs and detailed functional specifications.Identify options for potential solutions and assess them for both technical and business suitability. Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction. Ensure that budgets are adhered to and deadlines met. Draw up testing and go-live schedule for the complete system. Ensure SDLC is followed through in the whole process for business initiatives.

Application Team Leader

• Aug 1996 - Dec 2003