Sales Manager

• Sep 2022 - Present

Digital Systems and Process Improvements Lead - Strategy, Performance and Customer Team

• Jul 2020 - Sep 2022

Leisure Networks is a provider of disability support services registered under the National Disability Insurance Scheme (NDIS) to provide community members with assistance in pursuing opportunities for professional and personal goals.Currently leading the Finance Team through the Salesforce implementation spanning 50 team members in addition to collaborating with the NDIA to integrate API software to ensure the business can access the NDIA’s software for client needs. I also coordinate with wider business units across the organisation, leading various teams for new projects based on business needs. I am responsible for managing the group’s digital systems, including existing legacy systems and new systems planned to roll out in line with the group’s TED25 Strategic Vision in addition to transforming internal processes to drive efficiencies for operations. This includes influencing and shaping strategic implementation plans for new systems to replace legacy systems whilst providing resources to train new stakeholders in system functionalities.KEY RESPONSIBILITIES• Coordinated administration and ongoing maintenance operations for the new Salesforce Cloud application. This included testing, configuring, and rolling out go-live upgrades and implementations for systems.• Facilitated strategic and corporate planning with leadership groups whilst collaborating with wider business units to facilitate knowledge and experience sharing to drive performance improvement.• Developed training materials and plans to facilitate and support training across all LN Systems for organisation-wide end-users, and reviewing and reporting on performance outcomes.• Developed and implemented Leisure Network Technology Usage Standards and Guidelines as supporting manuals for end-users.• Collaborated with project management and IT teams to scope, budget, and plan continuous improvement initiatives for Leisure Networks Systems, both legacy and new.

Sales Manager

• 2019 - 2020

Exhibitions & Events Australia is a leading provider of event management solutions for consumer exhibitions, with a portfolio spanning Australia’s largest Home Shows, the MindBodySpirit Festivals, and the EveryWoman Expo across Melbourne, Sydney, Brisbane and Perth.Facilitated sales lead generation through cold calling, and market and competitor analysis which secured new business opportunities with leading corporate and government bodies.I was responsible for managing a portfolio of accounts to book, organise, and coordinate events for the MindBodySpirit Festival in Brisbane, Sydney, and Melbourne. This included collaborating with the Marketing and Accounts Management team to ensure new leads were secured and targeted with festival advertising materials and managing post-event analyses to identify outcomes and benchmarks to ensure event management practices were optimised.ACHIEVEMENT HIGHLIGHTS• Developed and maintained a range of spreadsheets for sales conversions to track KPI performance.• Coordinated events in alignment with best practices to achieve event and budget KPIs.

Director

• Jul 2018 - Nov 2019

Chroma Cosmetica Skin Clinic was a dermatology centre providing customers with aesthetic skin care treatments.Successfully launched and grew the start-up clinic from the ground up and managed all recruitment, induction, and training programs for staff.I was responsible for all facets of operational, finance, human resources, and sales and marketing in addition to delivering strategies for business development to launch and grow the business.My additional responsibilities included analysing business data to track budgets; designing marketing campaigns for print and digital media, including website management; establishing customer subscription platforms to ensure consistent cash-flow income through loyal customers; and educating customers on products and service offerings. ACHIEVEMENT HIGHLIGHTS• Designed advertising campaigns with long-term operational strategies in place to ensure consistency branding and marketing.• Established reward and recognition programs to provide employees with incentives for KPI achievement.

Account Manager

• Jan 2019 - Aug 2019

Employee Engagement and Recruitment Manager

• Jul 2016 - Dec 2018

Apple is a multinational technology designer and retailer of consumer electronics, computer software, and online services.Collaborated with multiple APAC Regional Leads to deliver engaging online events for a new workforce of over 100 At Home Advisors team in addition to collaborating with the University of South Australia, the University of New South Wales, the University of Western Sydney, and the Queensland University of Technology to design targeted recruitment plans and events.Initially hired as a Senior Tech Support Officer, I was seconded into two opportunities to develop and facilitate recruitment events to recruit and induct new hires in alignment with orientation schedules and internal human resource policies. This included managing human resource activities to screen candidates and facilitate all pre-screening and interview operations as well as coordinating events with Senior Leaders in Singapore to achieve engagement outcomes for a workforce of more than 500 employees.This included managing internal communications for the website and newsletter, including marketing materials; presenting at virtual and in-person job fairs; managing monthly and annual reporting; and leveraging technical insights to identify problems and deliver solutions to new employees to support positive customer outcomes.

Senior Technical Consultant

• Nov 2015 - Jul 2016

Providing technical support to customers using all Apple devices - including iOS and Mac.Promoted to 2 x secondment opportunities

Relocation, Travel and Study Break

• Dec 2014 - Nov 2015

Sales Manager

• Aug 2013 - Nov 2014

Area Manager

• Feb 2013 - Aug 2013

Aftermarket Sales Manager

• Apr 2010 - Feb 2013

Cabin Crew Supervisor

• Dec 2006 - Apr 2010

Virgin Australia is one of Australia's largest airlines and the largest airline by fleet size under the Virgin brand.Initially a Cabin Crew Member, I was promoted within nine-months against a 12-month career progression benchmark to lead up to five Cabin Crew to provide customer service to passengers. This included collaborating with the flight deck to ensure the safety of all personnel and guests during flights and facilitating career progression for Cabin Crew.This included managing all safety and operational compliance policies; mentoring new and existing cabin crew team members; and delivering feedback to team members to achieve outcomes aligned with customer service models.NOTABLE ACHIEVEMENTS• Offered a position for an ad-hoc role in recruitment opportunity due to performance in identifying talent and designing career progression and talent management plans.• Maintained a record of On-Time Performance (OTP) target achievement for cabin crew operations. This included ensuring cabin crew could deliver to new service offering structures throughout organisation-wide change.• Leveraged strong decision-making and judgement skills to lead Cabin Crew through on-board medical emergencies as well as in circumstances with distressed or aggressive passengers. This involved making on-the-spot decisions to amend service and product offerings to ensure the safety and wellbeing of passengers and crew members.

Cabin Crew

• Apr 2006 - Dec 2006

Area Sales Manager

• 2001 - 2006