Senior Cloud Systems Engineer

• Feb 2021 - Present

Senior Cloud Operations Engineer

• Mar 2018 - Feb 2021

Operations Cloud Engineer II

• Sep 2015 - Feb 2021

- Provide Level 2 support for managed services customers on the AWS cloud platform - Responsible for writing, reviewing, and distributing Root Cause Analysis - Document resolutions for Sev 1 and Sev 2 incidents - Bash Scripting for Automation purposes - Windows and Linux Administration - Good understanding AWS infrastructure. - Familiar with Alert Logic Configurations. - New Relic integrations

Data Tech II

• Dec 2011 - Sep 2015

- Troubleshoot and maintain Linux systems. - Cisco network troubleshooting - Broadcom network troubleshooting - Hardware inspection(s) - Project Management - Lead Technician support - Shell Scripting - Diagnose hardware issues with low level tools - Maintain OOB Networks - Project work getting network/hardware delivered on time. - Cellular amplification design. - Manage work and priorities through ticketing system and coordination with Data Center Manager -… Show more - Troubleshoot and maintain Linux systems. - Cisco network troubleshooting - Broadcom network troubleshooting - Hardware inspection(s) - Project Management - Lead Technician support - Shell Scripting - Diagnose hardware issues with low level tools - Maintain OOB Networks - Project work getting network/hardware delivered on time. - Cellular amplification design. - Manage work and priorities through ticketing system and coordination with Data Center Manager - Perform Server hardware troubleshooting and component replacement - Xen Node Support - Collaborate with outside teams to resolve customer’s issues - Participate in on-call rotation and provide after hours support as needed - Maintain Data Center asset and parts DB - Deploying and configuration of various network equipment Cisco, Juniper, Broadcom routers and switches. - Perform troubleshooting of network related issues Layer 1 issues with DWDM gear - Fiber optics Multi mode and Single Mode LC and SC - Provide leadership to junior members Show less - Troubleshoot and maintain Linux systems. - Cisco network troubleshooting - Broadcom network troubleshooting - Hardware inspection(s) - Project Management - Lead Technician support - Shell Scripting - Diagnose hardware issues with low level tools - Maintain OOB Networks - Project work getting network/hardware delivered on time. - Cellular amplification design. - Manage work and priorities through ticketing system and coordination with Data Center Manager -… Show more - Troubleshoot and maintain Linux systems. - Cisco network troubleshooting - Broadcom network troubleshooting - Hardware inspection(s) - Project Management - Lead Technician support - Shell Scripting - Diagnose hardware issues with low level tools - Maintain OOB Networks - Project work getting network/hardware delivered on time. - Cellular amplification design. - Manage work and priorities through ticketing system and coordination with Data Center Manager - Perform Server hardware troubleshooting and component replacement - Xen Node Support - Collaborate with outside teams to resolve customer’s issues - Participate in on-call rotation and provide after hours support as needed - Maintain Data Center asset and parts DB - Deploying and configuration of various network equipment Cisco, Juniper, Broadcom routers and switches. - Perform troubleshooting of network related issues Layer 1 issues with DWDM gear - Fiber optics Multi mode and Single Mode LC and SC - Provide leadership to junior members Show less

Microsoft | Level II Data Center Technician

• May 2009 - Dec 2011

Received & reviewed service tickets for details and triage. Documented all activities performed. Updated all assigned tickets on a daily basis. Updated customers with request status on a daily basis and recorded e-mail on associated ticket. Closed or resolved completed tickets Hardware Unpacked servers and all associated hardware, recycling and disposing all empty cartons and containers as appropriate. Staged new server builds/rebuilds and all associated hardware in… Show more Received & reviewed service tickets for details and triage. Documented all activities performed. Updated all assigned tickets on a daily basis. Updated customers with request status on a daily basis and recorded e-mail on associated ticket. Closed or resolved completed tickets Hardware Unpacked servers and all associated hardware, recycling and disposing all empty cartons and containers as appropriate. Staged new server builds/rebuilds and all associated hardware in designated staging area(s) Rack/un-racked servers and associated hardware per process Cable/re-cable/remove cables from servers and associated hardware per process. Connect/disconnect network taps and network connections for server hardware and network patch panels per process. Unpack network gear and all associated hardware, recycling and disposing all empty cartons and containers as appropriate Staged network gear and all associated hardware in staging area(s) Racked/un-racked network gear and associated hardware. Staged/stored decommissioned server gear in designated areas. Performed server hardware configuration changes, server moves, server re-homes, server decommissions. Troubleshoot server hardware failures for all new server builds, server rebuilds, server moves, server re-homes, and server hardware configuration changes. Ensured all lab areas are kept clean and safe; returning all unused equipment back into inventory, and returning ladders or crash carts back to their secure locations. Software Performed server imaging/server build-out on all new server builds and server rebuilds. Perform OS/software troubleshooting for all new server builds, server rebuilds, and server configuration changes Escalated imaging system outages to Point of Contact (POC), Manager, and Microsoft Infrastructure Manager. Perform break/fix and issue investigations. Install all required IPAKs, security patches, and requested supported software. Show less Received & reviewed service tickets for details and triage. Documented all activities performed. Updated all assigned tickets on a daily basis. Updated customers with request status on a daily basis and recorded e-mail on associated ticket. Closed or resolved completed tickets Hardware Unpacked servers and all associated hardware, recycling and disposing all empty cartons and containers as appropriate. Staged new server builds/rebuilds and all associated hardware in… Show more Received & reviewed service tickets for details and triage. Documented all activities performed. Updated all assigned tickets on a daily basis. Updated customers with request status on a daily basis and recorded e-mail on associated ticket. Closed or resolved completed tickets Hardware Unpacked servers and all associated hardware, recycling and disposing all empty cartons and containers as appropriate. Staged new server builds/rebuilds and all associated hardware in designated staging area(s) Rack/un-racked servers and associated hardware per process Cable/re-cable/remove cables from servers and associated hardware per process. Connect/disconnect network taps and network connections for server hardware and network patch panels per process. Unpack network gear and all associated hardware, recycling and disposing all empty cartons and containers as appropriate Staged network gear and all associated hardware in staging area(s) Racked/un-racked network gear and associated hardware. Staged/stored decommissioned server gear in designated areas. Performed server hardware configuration changes, server moves, server re-homes, server decommissions. Troubleshoot server hardware failures for all new server builds, server rebuilds, server moves, server re-homes, and server hardware configuration changes. Ensured all lab areas are kept clean and safe; returning all unused equipment back into inventory, and returning ladders or crash carts back to their secure locations. Software Performed server imaging/server build-out on all new server builds and server rebuilds. Perform OS/software troubleshooting for all new server builds, server rebuilds, and server configuration changes Escalated imaging system outages to Point of Contact (POC), Manager, and Microsoft Infrastructure Manager. Perform break/fix and issue investigations. Install all required IPAKs, security patches, and requested supported software. Show less

Application Support

• Sep 2008 - Apr 2009

Supported private credit processing software. Worked with clients during setups using remote software setups using citrix Supported in house MAC and Windows Desktops Migration of Windows computers to VM Images then importing into the Mac environment (OS X Leopard 10.5) running within OS X in a VM for desktop user productions systems. Hardware ordering and support for Mac and Window systems Once a month rotation server logs and checks over multiple servers to ensure colo was… Show more Supported private credit processing software. Worked with clients during setups using remote software setups using citrix Supported in house MAC and Windows Desktops Migration of Windows computers to VM Images then importing into the Mac environment (OS X Leopard 10.5) running within OS X in a VM for desktop user productions systems. Hardware ordering and support for Mac and Window systems Once a month rotation server logs and checks over multiple servers to ensure colo was fully functional. Show less Supported private credit processing software. Worked with clients during setups using remote software setups using citrix Supported in house MAC and Windows Desktops Migration of Windows computers to VM Images then importing into the Mac environment (OS X Leopard 10.5) running within OS X in a VM for desktop user productions systems. Hardware ordering and support for Mac and Window systems Once a month rotation server logs and checks over multiple servers to ensure colo was… Show more Supported private credit processing software. Worked with clients during setups using remote software setups using citrix Supported in house MAC and Windows Desktops Migration of Windows computers to VM Images then importing into the Mac environment (OS X Leopard 10.5) running within OS X in a VM for desktop user productions systems. Hardware ordering and support for Mac and Window systems Once a month rotation server logs and checks over multiple servers to ensure colo was fully functional. Show less

Terminal Reprogramming Team

• Jul 2006 - Sep 2008

My role was to reprogram terminal to make the compliant with VISA and MasterCard rules and regulations. Apart from that I work in a sub department called the Hardware Team. I assisted with logistics for new merchant hardware that was out of compliance. I help with escalation request in case of a file is misbuilt or need to be modifyed. My role was to reprogram terminal to make the compliant with VISA and MasterCard rules and regulations. Apart from that I work in a sub department called the Hardware Team. I assisted with logistics for new merchant hardware that was out of compliance. I help with escalation request in case of a file is misbuilt or need to be modifyed.

Sales Associate

• Oct 2005 - Jul 2006

I worked on the sales floor helping customers with any of their shopping needs. I assisted with the recovery process and setting up displays. I worked on the sales floor helping customers with any of their shopping needs. I assisted with the recovery process and setting up displays.