Tom P.

Senior ICT Engineer at EduTech Solutions Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, UK

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Jolene S.

While working with Tom I found him to be a highly driven individual. He is always looking to learn and enhance his knowledge. Tom thrives in a busy, dynamic environment and handles pressure. He has excellent customer service skills and always goes beyond his set duties to help others. Tom is a real asset to any team.

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Credentials

  • Deep Insinct Certified Engineer (DICE)
    Deep Instinct
    Oct, 2022
    - Nov, 2024

Experience

  • EduTech Solutions Ltd
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Senior ICT Engineer
      • Sep 2023 - Present

      - The first contact for 14 primary schools in and around Herefordshire county, dealing with incoming issues from interactive whiteboard problems to login issues, network connectivity matters to internet filtering queries. Using tools such as SyncroMSP paired with ConnectWise MSP, BlueFolder, ZenDesk, TeamViewer, Splashtop, and Datto CentraStage. - Creating and maintaining multiple Active Directories, DNS, and DHCP servers including partner Domain Controllers with failovers in place for zero (minimal) downtime. - Installing, maintaining, troubleshooting, and repairing various network, server, wireless, and client-related hardware and software such as, but not limited to; - PoE devices (Ubiquiti, Motorola) - Network switches (Ubiquiti, HP, Cisco) - Client devices (Windows and Mac) - Software firewalls (IPFire, pfSense) - Tower and rack-mounted servers (Dell, HP) - Installing new servers and live migrating VMs (Hyper-V) and all data. - Maintaining internet whitelisting and filtering working closely with ISPs to ensure the smooth running and safety of all end-users. - Overseeing backup solutions, including on-site as well as cloud-based from providers such as Altaro and VSL. Experience with DSRM and a full disaster recovery restore of a file server due to an on-site RAID 1 failure. - Great knowledge with Office 365 including OneDrive and SharePoint (including cross-company sites), Teams for remote working as well as Azure AD with local AD sync including 2FA. - Extensive experience with Apple remote management tools, Jamf School, Cisco Meraki, and Apple School Manager. - Managing documentation and password management with tools such as ITGlue and Keeper. Show less

  • Woodstock Trading Co
    • United Kingdom
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • IT Support Technician/System Administrator
      • Jan 2023 - Sep 2023

      - Fully support the IT Manager in all aspects of delivering IT services. - Monitor the IT helpdesk, prioritising and responding to tickets. - Install and configure computer systems and peripherals. - Administer the Virtual Server environment. - Monitor the Backup Solution. - Support a suite of Meraki firewalls and switches. - Administer our Microsoft 365 environment. - Support the cloud-based telephony solution. - Manage business mobile phones and handheld devices. - Maintain the IT asset register. - Carry out and assist on IT related projects. Show less

  • PointWire
    • United Kingdom
    • Computer and Network Security
    • 1 - 100 Employee
    • Associate of Technology
      • Sep 2022 - Dec 2022

  • EduTech Solutions Ltd
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • ICT Engineer
      • Aug 2017 - Aug 2022

  • Hoople Group
    • United Kingdom
    • Business Consulting and Services
    • 100 - 200 Employee
    • Service Desk Analyst
      • Sep 2015 - Aug 2017

  • EQUINOX COMPUTER MAINTENANCE LIMITED
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Service Engineer
      • Sep 2014 - Sep 2015

  • Avantis Education
    • United Kingdom
    • E-learning
    • 1 - 100 Employee
    • Technical Support Engineer
      • Feb 2014 - Sep 2014

  • Kingspan Insulation
    • Wholesale Building Materials
    • 500 - 600 Employee
    • IT Support Technician
      • May 2012 - Dec 2013

  • Maplin
    • United Kingdom
    • Retail
    • 200 - 300 Employee
    • Sales Assistant
      • Nov 2011 - May 2012

  • The Sony Centre
    • Hereford, United Kingdom
    • Delivery driver/Television Engineer
      • Mar 2011 - Nov 2011

  • Comet
    • United Kingdom
    • Retail
    • 500 - 600 Employee
    • Stock Manager
      • Aug 2008 - Mar 2011

    • Warehouse Manager
      • Dec 2005 - Aug 2008

Education

  • Herefordshire College of Technology
    BTEC National Diploma Level 3, Information Technology
    2008 - 2010
  • Aylestone High Scool, Hereford
    GCSE, GCSE’s in Mathematics, Science, English, Geography and Graphical Design (CAD).
    2000 - 2005

Community

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