Experience

Brevis

• United Kingdom
• Law Practice
• 1 - 100 Employee

• 2nd line support analyst

  • Jun 2018 - Present

  At find my claims my duties are to support the cloud based and physical infrastructure and to support users with any hardware and software issues and to create and support SharePoint sites. The cloud base infrastructure support encompasses supporting and resolving O365 and SharePoint issues as well as running up and supporting Azure online servers. The physical infrastructure includes HP servers, HP switches, Sophos XG firewall and HP Storage arrays and all network attached devices. Software and hardware issues included supporting all Microsoft Apps as well bespoke automated claims software and desktop and email encryption using Symantec PGP software. To aid with all support tasks and patch management I use the Manage Engine products Helpdesk, Desktop Central and AD Audit Show less



MacDonald Humfrey (Automation) Ltd

• United Kingdom
• Industrial Automation
• 1 - 100 Employee

• Application Support Analyst

  • Jul 2016 - Jun 2018

  Supporting local and remote users with all technical issues, these included troubleshooting network and application issues both on physical and virtual machines. Applications supported included Microsoft Office, Email, Sage, Hyperion and SharePoint SharePoint management included creating projects and sites which were designed and created after meeting with stake holders of all levels and discussing what their requirements were, after the initial discussions I would create the sites for user acceptance testing and fully document the procedures and workflows. As well as the SharePoint sites I supported issues with sharing large files using FTP and SFX (a secure file transfer program) and resolve any issues that occurred with them. Remote support was performed using Skype for Business, Team viewer and VNC as well as supporting users without being able to see the remote machine by phone. Network issues included resolving DHCP and DNS errors as well as cable and port problems. User admin was also part of my day to day work including setting up removing A.D and Email accounts and permissions. I supported users with recovering deleted files both from backup exec and shadow copied files and resolve any printing issues that they had. Show less



Elster / Honeywell

• Luton, United Kingdom

• Technical Analyst

  • Feb 2015 - Jul 2016

  This was a very diverse role supporting users both remotely and deskside across Europe with any technical issues that would arise, these could range from VPN connectivity to software application not functioning as expected. One of my main responsibilities was to support and administer O365. SharePoint project work was a big part of my day to day activity, meeting with internal users of all levels and discussing what their requirements were, from these discussions designing and implementing the look feel and functionality of the site. I completely re-designed the company intranet, part of this was to create many different subsites, these subsites all had smart workflows connected to them which would send out approval emails and change the look and feel of InfoPath forms so that different users had different views and functions. Some of these sites also have statistical tracking making it easier for managers to compile management reports in a much timelier fashion. Show less



Business Agility, an Endava company

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Coordinator

  • Jul 2011 - Dec 2014

  Looking after the internal servers and also supporting external cloud servers, these servers are all hypervisors running additional Microsoft virtual servers. Supporting all Office 365 issues, these include configuring all users with email and setting up server side exchange rules and groups. Dealing with all AD problems in a multi domain environment. Logging support calls and providing support to external customers for all SharePoint issues, this is done by liaising with SharePoint consultants where necessary. Creating and supplying monthly reports using Crystal reports on calls resolved and outstanding issues along with a burn down time used. Laptop and desktop builds for new users and hardware refresh for existing users, software support on a wide variety software including CRM, Sage and all Microsoft software. Creating software images for deployment using Ghost, Acronis Additional responsibilities include: - • Supporting FTP server. • Supporting Exclaimer email signature manager. • Supporting mobile phones. • Researching and implementing ways to improve the service that is provided. • SharePoint configuration and administration on our internal servers. • Network monitoring using various tools. • VPN connectivity and firewall management. • Remote desktop and Terminal services. Show less



Calyx Managed Services

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Analyst

  • Jan 2005 - Nov 2010

  Senior Technical Analyst Main responsibilities are to ensure that the Microsoft based servers are functioning correctly and to resolve any technical issues which include liaising with suppliers to ensure the applications are working correctly. Setting up new users in Active Directory and on Microsoft Exchange 2003 as well as removing and archiving leaver’s information. Configuring software and hardware requirements for new starters. Supporting internal and remote users on all software and hardware issues, typical problems range from not being able to connect to the network locally or via the VPN to software application not working correctly or mobile phones not receiving emails. Creating software images for deployment using Ghost, Acronis and ImageX, Laptop and desktop builds for new users and hardware refresh and upgrades for existing users. Involved with the setup of various applications including Microsoft CRM and Microsoft SCCM, along with many other types of applications. Researching, testing and implementation of new products. Additional responsibilities include: - • Maintenance and patching of Snowdrop HR system and writing workflows. • Supporting the Mitel phone system. • Supporting mobile phones. • Sharepoint administration. • Supporting Crystal reports. • Network monitoring using various tools. • VPN connectivity and firewall management. • Software backup and restore using Backup Exec. • Remote desktop and Terminal services. Show less



Transamerica

• Senior Technical Analyst

  • Aug 2000 - Dec 2004

  Senior Technical Analyst Responsibilities were to ensure that the wide area networks for Europe and the UK were functioning correctly and to resolve any technical issues. My other responsibilities included: - • Last line technical support for Europe and the UK. • NT server and exchange server build. • Set up and configuration of Red Hat advanced Linux servers. • Configure, install and maintain the European Transamerica intranet. • Set up of external Internet server, including Apache, Jakarta and PHP & MySql. • Set up and maintenance of Watchguard firewall connection. • Network monitoring and performance. Show less