Experience

Crease Harman LLP

• Canada
• Law Practice
• 1 - 100 Employee

• Immigration Legal Assistant

  • Feb 2023 - Present

  • Open files and perform conflict checks • Prepare application forms and supporting documents. • Finalize and submit applications. • Draft and submit application updates. • Enter lawyer’s time and prepare invoices. • Open, close and maintain organized files. • Answer calls, emails and voicemails. • Encourage potential clients to schedule a consultation. • Schedule and arrange for consultations. • Collect information and supporting documents. • Process consultation and retainer payments. • Print and file documents. Show less



Anytime Fitness

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Administrative Assistant | Front Desk

  • Dec 2021 - Feb 2023

  • Customer support and problem solving. • Selling and closing new contracts. • Manage the corporate email and phone. • Analysis of cancellations and losses and retention agreements. • Content creation for social networks. • Development of activities to generate engagement. • Document creation and organisation. • Control and purchase of necessary materials. • Manage cash flow and payments. • Investigate and address security issues. • Customer support and problem solving. • Selling and closing new contracts. • Manage the corporate email and phone. • Analysis of cancellations and losses and retention agreements. • Content creation for social networks. • Development of activities to generate engagement. • Document creation and organisation. • Control and purchase of necessary materials. • Manage cash flow and payments. • Investigate and address security issues.



TJX Canada – Winners, Marshalls, HomeSense

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2021 - Dec 2021

  • Support customer’s inquiries. • Store organization. • Receive, process and storage new merchandize. • Customer fidelity. • Cashier management. • Support customer’s inquiries. • Store organization. • Receive, process and storage new merchandize. • Customer fidelity. • Cashier management.



CARUPI (YC W20)

• Brazil
• Internet Publishing
• 1 - 100 Employee

• Customer Success Analyst

  • Nov 2020 - Mar 2021

  Onboarding and customer/buyer journey; ‌Personalized service to a group of customers (portfolio), so that they can get to know our entire process enabling us to help them carry out their business proposition; Customer fidelity; ‌Strategic interaction with customers and market analysis to demonstrate how to bring better results with the use of our platform, eliminate gaps in the customer journey and ensure that their expectations are being met; ‌I work in collaboration with other key areas to ensure a strategic view of the customer at all stages of their journey with the company, always focusing on customer success. Dealing with complaints from dissatisfied customers; Analysis of cancellations and losses and retention arrangements. Monitoring of customer experience indicators (C-SAT and NPS) and customer success indicators (TMA. SLA, TMR). ‌Practice in CRM (Hubspot) systems Show less



BASF

• Germany
• Chemical Manufacturing
• 700 & Above Employee

• Regulatory Affairs, Quality, Sustainability and Masterdata Analyst

  • Mar 2018 - Dec 2019

  Daily support to customer inquiries from the personal and home care areas in Latin America, having a direct interface with the global Product Service and Regulatory team. Support in quality certifications such as ISO 9001, 14001 and 5S. Active participation in preparation of documents to attest legal product compliance (eg surfactants in Colombia). Creation and change of product codes and views in SAP. Execution of activities in Excel, using pivot tables, graphs and formulas. Daily support to customer inquiries from the personal and home care areas in Latin America, having a direct interface with the global Product Service and Regulatory team. Support in quality certifications such as ISO 9001, 14001 and 5S. Active participation in preparation of documents to attest legal product compliance (eg surfactants in Colombia). Creation and change of product codes and views in SAP. Execution of activities in Excel, using pivot tables, graphs and formulas.



Extraction and Corrosion Laboratory

• São José dos Campos e Região, Brasil

• Research and Development Internship

  • Jul 2017 - Dec 2017

  Organization of chemical equipment and management of laboratory operations such as: requesting chemical reagents, delivering results and training new employees on the correct use of chemical equipment. Research aimed at identifying raw materials for the development of essential oil encapsulation methodologies. Organization of chemical equipment and management of laboratory operations such as: requesting chemical reagents, delivering results and training new employees on the correct use of chemical equipment. Research aimed at identifying raw materials for the development of essential oil encapsulation methodologies.



Wizard by Pearson

• Brazil
• Education Administration Programs
• 700 & Above Employee

• English Teacher

  • Jan 2017 - Jul 2017

  Classes ideation and didactics, teaching English language classes for children and adults. Video content generation aimed at feeding the institutional platform. Classes ideation and didactics, teaching English language classes for children and adults. Video content generation aimed at feeding the institutional platform.



UNIVAP

• Brazil
• Higher Education
• 400 - 500 Employee

• Researcher of Chemical and Biological Laboratory Processes

  • Jan 2015 - Dec 2016

  Research and Development Institute. Ideation, development and conclusion of the Scientific Initiation Project in nanotechnology aimed at the regeneration of skin tissue. Activity: analysis of laboratory results, reporting of these results and publications in scientific congresses. At the same time, acting as an autonomous professional, undertaking and translating technical-scientific articles. Research and Development Institute. Ideation, development and conclusion of the Scientific Initiation Project in nanotechnology aimed at the regeneration of skin tissue. Activity: analysis of laboratory results, reporting of these results and publications in scientific congresses. At the same time, acting as an autonomous professional, undertaking and translating technical-scientific articles.



CNA Idiomas | Oficial

• Brazil
• Education Administration Programs
• 700 & Above Employee

• English Teacher

  • Jan 2013 - Jan 2015

  Classes ideation and didactics, teaching English language classes for children and adults. Correction of activities and application of tests. Classes ideation and didactics, teaching English language classes for children and adults. Correction of activities and application of tests.



Taco System

• São José dos Campos e Região, Brasil

• Retail Seller and Cashier

  • Jan 2012 - Jan 2013

  Customer support at the time of purchase acting at all stages. Customer service, store and stock organization, cashier and store cleaning. Customer support at the time of purchase acting at all stages. Customer service, store and stock organization, cashier and store cleaning.