Stephen Pratt
Patient Rights Advocate at LEMUEL SHATTUCK HOSPITAL- Claim this Profile
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Bio
Credentials
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Certified Psychiatric Rehabilitation Practitioner
Psychiatric Rehabilitation AssociationSep, 2017- Oct, 2024
Experience
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LEMUEL SHATTUCK HOSPITAL
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Boston, Massachusetts, United States
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Patient Rights Advocate
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Nov 2020 - Present
• Advocate on behalf of medical patients to resolve complaints, conflicts, and issues with hospital services, employees, and environment of care across all shifts as needed. • Meet the needs of inpatients on the medical services and outpatients served by Ambulatory Care clinics, the procedure suites, and surgical services. • Build trusting relationships with patients and their support networks and with hospital direct care staff and supervisors to promote problem-solving. • Ensure compliance with regulatory standards governing patient rights. • Collaborate with counterparts in DMH, DOC, and vendor-managed programs to promote an optimal environment of care on the hospital campus. Show less
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May Institute
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Randolph, Massachusetts, United States
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Quality Improvement Specialist
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Sep 2019 - Jul 2020
• Facilitated management meetings for the Home, School, and Center-Based Division of the May Institute, which provides Applied Behavior Analysis (ABA) services to children with autism spectrum disorder. • Triaged and screened safety/risk management concerns reported by programs. • Collaborated with executive management to address concerns identified through our incident management process. • Researched policies and regulations to ensure compliance with state/federal law and funding sources. • Developed policies and procedures to ensure the agency’s practices are safe, effective, efficient, and ethical. • Conducted audits independently to ensure proper billing and quality of service. • Collected, analyzed, and presented quality-related data and information to stakeholders. • Assisted with preparation activities for accreditation (BHCOE, CARF, DDS Licensure and Certification). Show less
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Vinfen
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United States
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Mental Health Care
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700 & Above Employee
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Quality Manager
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Mar 2018 - Sep 2019
• Led and coordinated all investigations and reviews for the agency, including training all investigators, as well as assigning, collecting, reviewing, editing, and distributing investigations reports. • Completed record reviews and program audits and analyzed trends and training needs. • Consulted with programs and management to improve quality of services . • Monitored the quality improvement process throughout the organization. • Assisted the Developmental Services Division of Vinfen with revision of forms and processes. • Provided trainings to the Developmental Services Division of Vinfen. Show less
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Rehabilitation Coordinator / Health and Wellness Coordinator
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Aug 2015 - Mar 2018
• Provided psychiatric rehabilitation outreach services to adults with psychiatric disabilities.• Assessed the needs of clients and developed individualized plans to provide services effectively.• Reviewed rehabilitation documentation to ensure adherence to state and federal documentation standards.• Conducted trainings to teach new employees how to complete rehabilitation documentation.• Collaborated with mental health professionals (psychiatrists, therapists, etc.) to provide rehabilitative services.• Served as Human Rights Officer, to ensure that employees follow human rights regulations and to assist clients with addressing their human rights complaints. Show less
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University of Massachusetts Amherst
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Amherst, Massachusetts
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Peer Advisor
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Jan 2014 - May 2015
• Facilitated the selection of classes for sociology students at UMass Amherst. • Provided assistance with students' general needs in the sociology department. • Organized events for the department to encourage student involvement in the major. • Facilitated the selection of classes for sociology students at UMass Amherst. • Provided assistance with students' general needs in the sociology department. • Organized events for the department to encourage student involvement in the major.
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ServiceNet
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Northampton, MA
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Outreach Counselor
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Jun 2014 - Mar 2015
• Attended to the daily affairs and welfare of clients of the Developmental and Brain Injury Services branch of ServiceNet. • Assisted with providing clients with safe and comfortable living conditions that enabled them to live as independently as possible. • Attended to the daily affairs and welfare of clients of the Developmental and Brain Injury Services branch of ServiceNet. • Assisted with providing clients with safe and comfortable living conditions that enabled them to live as independently as possible.
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W.B. Mason Company Inc.
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Boston, MA
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Warehouse Employee
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Jun 2013 - Jan 2014
• Prepared and shipped orders of school and office supplies to schools in the Greater Boston area in a fast-paced workplace. • Prepared and shipped orders of school and office supplies to schools in the Greater Boston area in a fast-paced workplace.
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Roche Bros. Supermarkets
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Easton, MA
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Customer Service Associate
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Sep 2008 - Apr 2013
• Assisted customers with their requests and questions in the meat department and as a cashier. • Assisted customers with their requests and questions in the meat department and as a cashier.
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Education
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2011 - 2015
University of Massachusetts, Amherst
Bachelor's Degree, Sociology
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