Experience

TRAKAmerica

• United States
• Financial Services
• 1 - 100 Employee

• It Operations Analyst

  • Aug 2022 - Present



Keiser University

• United States
• Higher Education
• 700 & Above Employee

• Financial Aid Officer

  • Mar 2022 - Jul 2022

  Naples, Florida, United States



KOVA

• Administrative Assistant

  • Apr 2021 - Aug 2021

  Naples, Florida, United States Administrative Assistant. Answer phones and take accurate messages or quickly route to property manager. Provide excellent customer service. Assist with translating as needed. File and maintain proper documentation, filing and maintenance of Tenant Files & Owner Files, leases, tenant correspondence, & vendor correspondence. Track Certificates of Insurance for all vendors. Manage and distribute all incoming mail. Schedule meetings. Order Supplies. Clerical duties include word processing… Show more Administrative Assistant. Answer phones and take accurate messages or quickly route to property manager. Provide excellent customer service. Assist with translating as needed. File and maintain proper documentation, filing and maintenance of Tenant Files & Owner Files, leases, tenant correspondence, & vendor correspondence. Track Certificates of Insurance for all vendors. Manage and distribute all incoming mail. Schedule meetings. Order Supplies. Clerical duties include word processing, copying, distributing mail, ordering supplies. Assist with meeting logistics. Show less



Sur La Table

• United States
• Retail
• 700 & Above Employee

• Floor Lead (MOD)

  • Feb 2021 - Apr 2021

  Naples, Florida, United States Contribute to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. Support the General Manager (GM) or Store Manager (SM) in the achievement of sales goals and direct daily store operations as Manager on Duty (MOD). Models and holds employees accountable to customer service standards. Contributes to an environment where employees are informed and capable by supporting training for all employees. Models and ensures all Sur La Table policies and… Show more Contribute to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. Support the General Manager (GM) or Store Manager (SM) in the achievement of sales goals and direct daily store operations as Manager on Duty (MOD). Models and holds employees accountable to customer service standards. Contributes to an environment where employees are informed and capable by supporting training for all employees. Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed. Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD). Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the General Manager or Store Manager. Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards. Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary. Completes inventory transactions including but not limited to, receiving, MOS, and RARs. Rings employee transactions. Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office. Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy. Additional responsibilities as assigned by General Manager or Store Manager.

• Retail Cashier

  • Dec 2020 - Feb 2021

  United States



Gulfshore Opera

• United States
• Entertainment Providers
• 1 - 100 Employee

• Harmony choir coordinator

  • Aug 2020 - Apr 2021



Pacific Gas and Electric Company

• United States
• Utilities
• 700 & Above Employee

• Senior Engineering Assistant - ESC - Transmission Asset Management - Strategic Governance

  • May 2019 - May 2020

  San Francisco Generate performance metrics reports and maintain various databases including contract labor hours for several LOBs, contracts and invoice tracking dashboards, contractor performance metrics, work schedules, and other contractor metric requirements. Process, monitor and analyzes Engineering department financial and job tracking data such as Procurement Requests, Change Orders, Invoices. Use spreadsheets and databases to produce reports and charts. Lead Contract Management and ensure that… Show more Generate performance metrics reports and maintain various databases including contract labor hours for several LOBs, contracts and invoice tracking dashboards, contractor performance metrics, work schedules, and other contractor metric requirements. Process, monitor and analyzes Engineering department financial and job tracking data such as Procurement Requests, Change Orders, Invoices. Use spreadsheets and databases to produce reports and charts. Lead Contract Management and ensure that approval process is consistent with Company policy. Establishes and maintain data collection and reporting systems for department metrics and goals. Functions as department point of contact for software system upgrades. Contribute to the development of work procedures and training manuals and guidelines. Supports the issuance of engineering/design service/consulting contracts including generating shopping carts, change orders, review and processing invoices, posting good receipts, tracking and record keeping, coordination with engineers, sourcing, project management, portfolio, accounting, contractors and various other PG&E stakeholders. Maintains project files and provides project documentation and status as requested. Acts as a guide and mentor to other Engineering Assistants.

• Outreach Specialist - LED Streetlights Outreach for entire service territory

  • Apr 2016 - Apr 2019

  San Francisco Coordinate outreach mailings, track and resolve queries, track and report opt-in status for eligible customers for LED conversion. Provide Program support to field-based Outreach Specialists, Customer Relationship Managers, and Government Relations Representatives. Train and support field-based Outreach Specialists in the development of local tactical plans, project by project, adapting approach based on field-level subject matter expertise. Leverage lessons learned and Program documentation… Show more Coordinate outreach mailings, track and resolve queries, track and report opt-in status for eligible customers for LED conversion. Provide Program support to field-based Outreach Specialists, Customer Relationship Managers, and Government Relations Representatives. Train and support field-based Outreach Specialists in the development of local tactical plans, project by project, adapting approach based on field-level subject matter expertise. Leverage lessons learned and Program documentation to enable field Outreach Specialists to efficiently manage customer inquiries on the Program. Support field-based Outreach Specialists with tracking and reporting of outreach activities. Provide verbal and written communication to customers. Document all verbal and written communication in accordance with compliance guidelines. Provide regular reporting on Program progress, customer participation and customer queries. Route or handle complex customer concerns in a timely and thorough manner.

• Operations Specialist - Transmission System Operations - Training Team

  • Aug 2009 - Mar 2016

  San Francisco Assist with the design and development of the Electric Operations training program and coordination of the course logistics. Work with TRACCESS, Quality Training System (QTD) and other software programs to accurately reflect the training accomplishments of employees. Update and maintain Electric Operations internal web pages and SharePoint Sites. Assist with maintaining documentation related to NERC standards and operating procedures and controlling versioning and distribution of operating… Show more Assist with the design and development of the Electric Operations training program and coordination of the course logistics. Work with TRACCESS, Quality Training System (QTD) and other software programs to accurately reflect the training accomplishments of employees. Update and maintain Electric Operations internal web pages and SharePoint Sites. Assist with maintaining documentation related to NERC standards and operating procedures and controlling versioning and distribution of operating procedures. Assist with administration of documents, routing calls, filling, scheduling, travel and expenses via CONCUR. Manage travel and training logistic sessions in various locations and for various people in roles ranging from VP to Supervisors. Schedule meetings and maintain managers calendar.

• Data Analyst - Electric System Reliabity

  • Jan 2008 - Jul 2009

  San Francisco Manage all Corrective actions data for the Electric System Reliability Department, including input, analysis, data base maintenance and graphic depiction of Correct Data. Assist the Emergency Operations Center during Level 2-4 events or emergencies with internal status reports. Provide technical support in Excel, Work, PowerPoint and SharePoint.

• Data Analyst - Emergency Recovery Group

  • Apr 2004 - Dec 2007

  San Francisco Provide and analyze reports of entire PG&E service area regarding planned and unplanned outage information and communications on a daily, monthly and quarterly basis. Report on Quality Assurance Standards. Communicate to Vice President, Directors, Supervisors and Managers on the status of outage communication measures. Work with programmer to develop tools to measure customer communication and outage information. Train various audiences on Outage Metrics. Assist the OCC during Level 2-4… Show more Provide and analyze reports of entire PG&E service area regarding planned and unplanned outage information and communications on a daily, monthly and quarterly basis. Report on Quality Assurance Standards. Communicate to Vice President, Directors, Supervisors and Managers on the status of outage communication measures. Work with programmer to develop tools to measure customer communication and outage information. Train various audiences on Outage Metrics. Assist the OCC during Level 2-4 events/emergencies with Internal Status Reports. Provide technical support for Excel, Word, and PowerPoint.

• Senior Administrative Clerk

  • Jul 2003 - Mar 2004

  Provide administrative support to the Administrative Assistant (AA) of the Vice President of Rates and Account Services. Provide technical support including Excel, Word, and PowerPoint. Draft correspondence. Maintain and develop spreadsheets. Create presentations. Organize special events. Update the department web page. Prepare weekly and monthly reports. Handle travel arrangements. Assist with time-card reporting. Provide back-up support to the Vice President’s secretary.



Lingruen Associates

• United States
• Construction

• Office Assistant

  • Aug 2002 - Jul 2003

  San Francisco Answer phones. Schedule inspections. Process inspection reports. Create and maintain client folders. Process work authorization sheets and permit applications necessary for use by District building department.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Group Revenue Management Merchandiser

  • Feb 1999 - Aug 2002

  Audit convention contracts for accuracy. Check for accurate holding of convention space and guest rooms. Communicate discrepancies to sales, convention, and catering managers. Use historical data from previous convention locations to forecast needs. Keep files organized and up to date. Run conflict reports and resolve issues. Input convention program agendas. Maintain hotel occupancy records.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Sales & Catering Assistant

  • Oct 1997 - Dec 1998

  Burlingame, Airport Marriott Assist clients with their upcoming events and obtain detail information to create a Banquet Event Order for all departments within the hotel to work from. Process, create and review contracts, menu proposals and thank you letters. Process and review hotel rooming lists as well as deposits. Assist with Ball Room set up and/or meeting room set up. Assist with set up of Wedding Ceremony and Receptions. Act as contact person/wedding coordinator during events. Work directly with the Sales Manger… Show more Assist clients with their upcoming events and obtain detail information to create a Banquet Event Order for all departments within the hotel to work from. Process, create and review contracts, menu proposals and thank you letters. Process and review hotel rooming lists as well as deposits. Assist with Ball Room set up and/or meeting room set up. Assist with set up of Wedding Ceremony and Receptions. Act as contact person/wedding coordinator during events. Work directly with the Sales Manger to assure that all details of the event are covered and executed as requested by client.

• Front Desk Clerk

  • Oct 1996 - Oct 1997

  Burlingame, Airport Marriott Greet guests and check guests in and out. Assist guests with questions or problems. Stock work area with supplies. Give general information regarding the hotel and the San Francisco Bay area, and cash handling.