Experience

Noregon Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Jr DevOps

  • Jan 2022 - Present

  Greensboro, North Carolina, United States · Designed and implemented CI/CD pipelines for multiple projects. · Leveraged Azure DevOps CI/CD to automate the build, test, and deployment processes, resulting in a more efficient development workflow. · Ensured security compliance by integrating Azure KeyVaults to securely manage and store sensitive credentials and secrets. · Collaborated closely with development and operations teams to bridge the gap between development and deployment, fostering a culture of continuous integration… Show more · Designed and implemented CI/CD pipelines for multiple projects. · Leveraged Azure DevOps CI/CD to automate the build, test, and deployment processes, resulting in a more efficient development workflow. · Ensured security compliance by integrating Azure KeyVaults to securely manage and store sensitive credentials and secrets. · Collaborated closely with development and operations teams to bridge the gap between development and deployment, fostering a culture of continuous integration and continuous delivery. · Scripted automation tasks in Shell and Python to automate routine operations, reducing manual intervention and human errors. · Participated in Agile/Scrum ceremonies, enhancing communication and project visibility.

• Remote Administrator

  • Feb 2019 - Jan 2022

  Managed remote administration tasks for a diverse range of clients using ConnectWise, maintaining optimal system performance and uptime. Diagnosed and resolved technical issues by providing remote support, utilizing ConnectWise Control to troubleshoot and resolve software and hardware problems efficiently. Collaborated closely with clients to understand their IT needs, providing proactive solutions and recommendations to enhance their systems' reliability and security. Utilized ConnectWise… Show more Managed remote administration tasks for a diverse range of clients using ConnectWise, maintaining optimal system performance and uptime. Diagnosed and resolved technical issues by providing remote support, utilizing ConnectWise Control to troubleshoot and resolve software and hardware problems efficiently. Collaborated closely with clients to understand their IT needs, providing proactive solutions and recommendations to enhance their systems' reliability and security. Utilized ConnectWise Automate to automate routine tasks and streamline patch management, resulting in improved network stability and reduced vulnerability exposure.

• Product Support Specialist

  • Feb 2016 - Feb 2019

  Greensboro, NC Responded to customer inquiries and technical issues via phone, and email, utilizing deep product knowledge to provide accurate and timely resolutions. Conducted thorough diagnostics to identify the root causes of problems and provided step-by-step instructions to guide customers through troubleshooting processes. Collaborated with cross-functional teams, including engineering, to escalate and resolve complex technical issues, ensuring efficient issue resolution. Maintained detailed records of… Show more Responded to customer inquiries and technical issues via phone, and email, utilizing deep product knowledge to provide accurate and timely resolutions. Conducted thorough diagnostics to identify the root causes of problems and provided step-by-step instructions to guide customers through troubleshooting processes. Collaborated with cross-functional teams, including engineering, to escalate and resolve complex technical issues, ensuring efficient issue resolution. Maintained detailed records of customer interactions, troubleshooting steps, and solutions in the company's CRM system, ensuring effective tracking and knowledge management. Participated in product training sessions to stay up-to-date with the latest features, updates, and enhancements, enabling me to provide comprehensive support.



THERAPEUTIC ALTERNATIVES INC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• IT Helpdesk

  • Sep 2015 - Feb 2016

  Randleman, North Carolina



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• EasyTech

  • Apr 2015 - Jul 2015

  Concord, NC



Stanly Community College (SCC)

• United States
• Higher Education
• 100 - 200 Employee

• Work Study

  • Aug 2014 - May 2015

  Albemarle, North Carolina