Experience

RetireReady Solutions
• United States
• Financial Services
• 1 - 100 Employee
• Customer Support Specialist

  • Jun 2021 - Present


KLOPP PRODUCTIONS LLC

• United States
• Design Services

• Owner / Designer

  • Oct 2016 - Present

  Klopp Productions is a full-service design agency. We provide services from website design, graphics, photography, website management, and much more. We strive to help small businesses and non-profits achieve a high-quality web presence. Take a look at how we could help grow and support your business. https://www.KloppProductions.com Klopp Productions is a full-service design agency. We provide services from website design, graphics, photography, website management, and much more. We strive to help small businesses and non-profits achieve a high-quality web presence. Take a look at how we could help grow and support your business. https://www.KloppProductions.com



Unique Angles Photography

• Creative Designer

  • Aug 2018 - Present

  As the Creative Director for Unique Angles Photography, it is my responsibility to capture what a property has to offer and tell their story. Developing a moment that inspires a potential guest to book at their property and not with someone else. As the Creative Director for Unique Angles Photography, it is my responsibility to capture what a property has to offer and tell their story. Developing a moment that inspires a potential guest to book at their property and not with someone else.



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Service Technician

  • Nov 2018 - Mar 2021

  As a Geek Squad Agent, I am responsible for troubleshooting a variety of technology issues and creating an effective solution that fit the needs of the client. Support provided for both Microsoft and Apple computers and devices. As a Geek Squad Agent, I am responsible for troubleshooting a variety of technology issues and creating an effective solution that fit the needs of the client. Support provided for both Microsoft and Apple computers and devices.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• AppleCare Senior Advisor

  • Jul 2015 - Sep 2017

  As an AppleCare Senior Advisor, I supported various Apple products, from iPhones to iPads to MacBooks to desktop Macs. I also supported other advisors in the capacity of a supervisor to help when the issue they were dealing with was too technical or the customer became or was difficult. As the customers’ first point of contact, I was the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. I listened to our customers and used my technical expertise, creativity, and passion to meet their needs.

• Geek Squad Leader

  • Feb 2013 - Jul 2015

  Supervised the day to day activities and productivity of the department. Along with communicating opportunities and fostering a more productive team environment. Analyzing performance and development of action plans to increase and improve performance on a person to person and team-wide basis.

• Service Technician

  • Dec 2010 - Feb 2013

  As a Geek Squad Agent, I was responsible for troubleshooting a variety of technology issues and creating an effective solution that fit the needs of the client. Support provided for both Microsoft and Apple computers and devices. During my time I also held the role of Geek Squad Leader. In this role, I supervised the day to day activities and productivity of the department. Along with communicating opportunities and fostering a more productive team environment.



Best Buy

• Retail
• 700 & Above Employee

• Sales Consultant

  • Jul 2008 - Dec 2010

  As a Best Buy Sales Consultants, I delivered unique customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with technology. Selling a variety of Products and Services to complete solutions that best fit the customers' needs, while working closely with other members of the sales team. As a Best Buy Sales Consultants, I delivered unique customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with technology. Selling a variety of Products and Services to complete solutions that best fit the customers' needs, while working closely with other members of the sales team.