Experience

Cognitive Professional Services Inc. (formally Cognitive Technologies)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Bilingual Family Assistance Specialist

  • Oct 2015 - Present

  • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain… Show more • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain partnerships with the agencies and civilian organizations that provide resources and assistance to Service Members and their families. In addition, I was responsible for coordinating with said agencies and organizations to have such resources provided. Show less • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain… Show more • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain partnerships with the agencies and civilian organizations that provide resources and assistance to Service Members and their families. In addition, I was responsible for coordinating with said agencies and organizations to have such resources provided. Show less



Human Resources Consulting, Inc.

• United States
• Human Resources Services
• 1 - 100 Employee

• Bilingual Family Assistance Specialist

  • Jun 2013 - Sep 2015

  • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain… Show more • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain partnerships with the agencies and civilian organizations that provide resources and assistance to Service Members and their families. In addition, I was responsible for coordinating with said agencies and organizations to have such resources provided. Show less • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain… Show more • Provided 24/7 bilingual assistance to Service Members and their families -- particularly concerning financial issues, military medical benefits, legal issues, IDs/DEERS enrollment, and a wide variety of issues that impact military families. • Coordinated and proofed briefings in English and Spanish as requested by the State Family Program Director, using case data I previously documented in the Family Management Program System. • Performed site visits to establish and maintain partnerships with the agencies and civilian organizations that provide resources and assistance to Service Members and their families. In addition, I was responsible for coordinating with said agencies and organizations to have such resources provided. Show less



Military Personnel Services Corporation

• Staffing and Recruiting
• 300 - 400 Employee

• Family Readiness Support Assistant

  • May 2011 - Sep 2013

  • Collaborated with appropriate Commanders to train and educate military families about the military lifestyle, as well as to provide support before, during, and after deployments. • Prepared narrative and training materials for quarterly training classes, and was responsible for preparing the Family Readiness Group Leader for meetings and related events. • Coordinated with a variety of agencies and civilian organizations to ensure all our military families were equipped with the… Show more • Collaborated with appropriate Commanders to train and educate military families about the military lifestyle, as well as to provide support before, during, and after deployments. • Prepared narrative and training materials for quarterly training classes, and was responsible for preparing the Family Readiness Group Leader for meetings and related events. • Coordinated with a variety of agencies and civilian organizations to ensure all our military families were equipped with the appropriate resources and support. Show less • Collaborated with appropriate Commanders to train and educate military families about the military lifestyle, as well as to provide support before, during, and after deployments. • Prepared narrative and training materials for quarterly training classes, and was responsible for preparing the Family Readiness Group Leader for meetings and related events. • Coordinated with a variety of agencies and civilian organizations to ensure all our military families were equipped with the… Show more • Collaborated with appropriate Commanders to train and educate military families about the military lifestyle, as well as to provide support before, during, and after deployments. • Prepared narrative and training materials for quarterly training classes, and was responsible for preparing the Family Readiness Group Leader for meetings and related events. • Coordinated with a variety of agencies and civilian organizations to ensure all our military families were equipped with the appropriate resources and support. Show less



First National Bank Alaska

• Banking
• 100 - 200 Employee

• Central Vault Supervisor

  • Dec 2005 - May 2010

  • Supervised (8) Commercial Tellers, (1) Vault Teller, and (1) Assistant Supervisor. • Maintained unit security to minimize risks and losses, performed consistent checks and reviews of the unit, and ensured unit employees were compliant with all bank policies and procedures. • Identified annual objectives for employees, and tracked employee progress.

• Central Vault Assistant Supervisor

  • Dec 2003 - Dec 2005

  • Supervised (8) Commercial Tellers and (1) Vault Teller. • Performed teller corrections, employee schedules, and approved checks and deposits for tellers within assigned limits. • Assisted Central Vault Supervisor with proof, review and maintenance of records. Also responsible for conducting new employee training.

• Call Center Specialist

  • Dec 2002 - Dec 2003

  • Developed electronic correspondence to ensure customers received timely and accurate assistance. • Provided general IT assistance to customers for resetting passwords, accessing accounts, and basic troubleshooting. • Conducted research regarding customer accounts and loans to accurately address questions, problems, and/or complaints.

• Sales Representative

  • Oct 1999 - Dec 2002

  • Compiled and prepared consumer data for weekly, monthly, and special reports – both, oral and written. • Responsible for making some decisions about customer service procedures.

• Bank Teller

  • Feb 1997 - Oct 1999

  • Performed constant transactions such as: processing deposits, verifying checks for endorsements, withdraws, automated teller verifications, and other processes similar in nature. • Provided excellent customer service and anticipated customer needs. • Consistently kept up-to-date with the regulations of the Bank Secrecy Act.