Experience

Aspira

• United States
• Software Development
• 200 - 300 Employee

• Technical Support Specialist

  • Nov 2021 - Present

  Mississauga, Ontario, Canada

• Client Application Specialist

  • Jul 2020 - Nov 2021

  Mississauga, Ontario, Canada



Ritual.co

• Canada
• Consumer Services
• 1 - 100 Employee

• City Operations Representative

  • Nov 2018 - Aug 2019

  Toronto, Ontario, Canada - Coordinated new merchant installations with sales and launch teams to ensure merchants are properly set up in the Operations Control Center - Gathered precise and detailed menu information to ensure merchant menus are ready for launch or properly updated to meet Ritual’s high menu quality standards - Visited merchant sites to map business processes and deploy Ritual merchant devices and merchandise - Provided service and timely resolution to new and existing merchant partners to… Show more - Coordinated new merchant installations with sales and launch teams to ensure merchants are properly set up in the Operations Control Center - Gathered precise and detailed menu information to ensure merchant menus are ready for launch or properly updated to meet Ritual’s high menu quality standards - Visited merchant sites to map business processes and deploy Ritual merchant devices and merchandise - Provided service and timely resolution to new and existing merchant partners to troubleshoot all merchant equipment issues and handle inquiries and requests for support in a timely and effective manner - Educated merchants on product features and provided training to merchants and all involved parties to provide a high-quality work product Show less



Ontario Centre for Workforce Innovation/Centre ontarien Innovation-Emploi

• Assistant Systems Administrator

  • Sep 2016 - Mar 2018

  Toronto, Canada Area - Provided IT support and served as the technology subject matter expert on various initiatives as they arose - Provided hardware support and recommendations based on OCWI’s needs - Lead and managed the Salesforce implementation project by working with the CRM vendor, provided training to OCWI staff and advised on implementation processes and procedures - Managed and provided technical support on Online Forms - Managed and modified the Online Application Lifecycle as per the… Show more - Provided IT support and served as the technology subject matter expert on various initiatives as they arose - Provided hardware support and recommendations based on OCWI’s needs - Lead and managed the Salesforce implementation project by working with the CRM vendor, provided training to OCWI staff and advised on implementation processes and procedures - Managed and provided technical support on Online Forms - Managed and modified the Online Application Lifecycle as per the changing needs of OCWI’s Grant Management System - Maintained OCWI’s G-Suite to ensure changes were applied quickly and efficiently - Actively participated in the web development project and team and managed the OCWI website through WordPress - Worked with the Senior Management team to identify future IT needs at OCWI Show less



City of Mississauga

• Canada
• Government Administration
• 700 & Above Employee

• Lifeguard / Swimming Instructor

  • Sep 2011 - Sep 2016

  Erin Meadows Community Centre - Ensured safety of facility patrons by preventing and responding to emergencies - Enforced all aquatic and facility rules, regulations, and policies - Taught swimming lessons to infants, toddlers, children of all ages, and adults - Adapted teaching approaches to the age, experience and ability of participants so that course objectives are met - Communicated regularly with participants to ensure they are aware of their progress - Completed records and reports in a timely… Show more - Ensured safety of facility patrons by preventing and responding to emergencies - Enforced all aquatic and facility rules, regulations, and policies - Taught swimming lessons to infants, toddlers, children of all ages, and adults - Adapted teaching approaches to the age, experience and ability of participants so that course objectives are met - Communicated regularly with participants to ensure they are aware of their progress - Completed records and reports in a timely manner and returned to lesson coordinators Show less



Ontario Screen Systems Inc.

• Canada
• Consumer Services
• 1 - 100 Employee

• Administrative Assistant / Customer Service Representative

  • Apr 2013 - Aug 2015

  Mississauga, ON - Handled all aspects of inquiries, quoting prices, order entry, post-sales support - Ensured customer information database for designated clients was accurate & complete - Contributed to the development and retention of strong client relationships - Assisted clients & dealers, advised staff of appointment arrivals - Accurately filed, located and retrieved order documentations, as required - Documented client information accurately, reported any issues / irregularities to… Show more - Handled all aspects of inquiries, quoting prices, order entry, post-sales support - Ensured customer information database for designated clients was accurate & complete - Contributed to the development and retention of strong client relationships - Assisted clients & dealers, advised staff of appointment arrivals - Accurately filed, located and retrieved order documentations, as required - Documented client information accurately, reported any issues / irregularities to management - Processed and invoiced client/dealer payments accurately and promptly - Compiled Dealer, Media, Architect and other product packages and binders - Portrayed a positive reputation of the company in all internal/external clients - Demonstrated products for clients to discuss product application options with potential clients Show less



Himalya Express Inc.

• Canada
• Truck Transportation
• 1 - 100 Employee

• Operations Manager / Dispatcher

  • May 2014 - Aug 2014

  Brampton, ON - Maintained company records, account statements and created payroll for employees - Accurately invoiced and paid customers and vendors, as required - Acquired and load matched on LoadLink with efficient negotiation and accordingly dispatched trucks - Routed and tracked drivers to optimize mileage and fuel - Conducted day to day border crossing, ACE/ACI Manifest procedures, regulations, and paperwork - Ensured mandatory authorities required to operate trucks and trucking… Show more - Maintained company records, account statements and created payroll for employees - Accurately invoiced and paid customers and vendors, as required - Acquired and load matched on LoadLink with efficient negotiation and accordingly dispatched trucks - Routed and tracked drivers to optimize mileage and fuel - Conducted day to day border crossing, ACE/ACI Manifest procedures, regulations, and paperwork - Ensured mandatory authorities required to operate trucks and trucking companies were up to date - Developed and maintained strong client relationships Show less