Ashley L.
Digital Implementation Specialist at Great Minds- Claim this Profile
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Bio
Credentials
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Google Project Management Certificate
CourseraApr, 2023- Nov, 2024 -
Foundations of Project Management
CourseraOct, 2022- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJul, 2022- Nov, 2024 -
Agile Foundations
LinkedInMay, 2022- Nov, 2024 -
Engagement Evaluation Best Practices for Customer Success Management
LinkedInMay, 2022- Nov, 2024 -
Engagement Preparation Best Practices for Customer Success Management
LinkedInMay, 2022- Nov, 2024 -
Project Management Foundations
LinkedInMay, 2022- Nov, 2024 -
Value Realization Best Practices for Customer Success Management
LinkedInMay, 2022- Nov, 2024 -
Onboarding and Adoption Best Practices for Customer Success Management
LinkedInApr, 2022- Nov, 2024 -
Customer Success Management Fundamentals
LinkedInMar, 2022- Nov, 2024 -
Advance Placement US Government Teacher
The College BoardJul, 2018- Nov, 2024 -
Advance Placement US History Teacher
The College BoardJun, 2017- Nov, 2024 -
Teaching License, Various Types
Alabama Department of EducationJun, 2021- Nov, 2024 -
Clever Academy for App Partners
Clever Inc.May, 2023- Nov, 2024 -
Project Initiation: Starting a Successful Project
Coursera
Experience
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Great Minds
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United States
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Education Administration Programs
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700 & Above Employee
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Digital Implementation Specialist
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Jul 2022 - Present
Assist with successful customer onboarding and digital implementation of Great Minds K-12 digital products. Work closely with schools and districts to determine the best onboarding method for their needs, conduct training, monitor the onboarding process, and troubleshoot issues and requests as they arise. Assist with successful customer onboarding and digital implementation of Great Minds K-12 digital products. Work closely with schools and districts to determine the best onboarding method for their needs, conduct training, monitor the onboarding process, and troubleshoot issues and requests as they arise.
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Stride, Inc.
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United States
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E-Learning Providers
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700 & Above Employee
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High School Social Science Teacher
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Jul 2016 - Jul 2022
● Develop the school’s mission statement and vision statement that implements expectations, standards, and culture by overseeing a team of fifteen teachers as the Chairman of the Faculty Advisory Council ● Deliver face to face and virtual training to faculty members on subjects such as diversity and inclusion resulting in colleagues creating more safe space committees and agendas throughout the school ● Attain an 84% graduation rate while maintaining a relationship with stakeholders by collaborating with a team of ten teachers as a Co-Chairman of the Senior Committee Show less
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Brighthouse Networks
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Birmingham, Alabama, United States
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Technical Support Representative
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Aug 2011 - Aug 2013
● Retain a 3% conversion rate while processing 50-60 inbound calls per day by effectively upselling products to customers ● Retain an average handle time of 7 minutes providing high-quality customer support by using multiple tools and programs to identify root causes to solve customer issues ● Retain a 3% conversion rate while processing 50-60 inbound calls per day by effectively upselling products to customers ● Retain an average handle time of 7 minutes providing high-quality customer support by using multiple tools and programs to identify root causes to solve customer issues
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T-Mobile
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United States
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Telecommunications
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700 & Above Employee
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Retail Sales Associate
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Nov 2010 - Jul 2012
● Build and maintain relationships with customers by providing exceptional customer service which translated into exceeding monthly sales goals by 10% ● Collaborated with management and teammates to develop ideas to improve stores sales by creating competitions among sales associates to improve store culture which lead to increasing store monthly performance by 15% in sales ● Build and maintain relationships with customers by providing exceptional customer service which translated into exceeding monthly sales goals by 10% ● Collaborated with management and teammates to develop ideas to improve stores sales by creating competitions among sales associates to improve store culture which lead to increasing store monthly performance by 15% in sales
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Education
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2014 - 2016
University of Montevallo
Master's degree, Education -
2005 - 2008
Troy University
Bachelor's degree, Social Sciences
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