• Jul 2022 - Present

• Jul 2019 - Jun 2022

Key Responsibilities:Implementation of HCM and ERP at all the Projects including Head Office.Training of staff as well as backend support for the start-up and timely resolution of any queries .Managing and tracking operations from backend for all the projects to avoid any situation.Coordination with vendors for timely troubleshooting or support.Installing and configuring computer hardware, software, systems, networks, printers, and scanners.Provides company-wide IT assistance, training, and orientation.Repairing and replacing IT equipment as necessary.Managing All Social Media platforms. Show less

• Aug 2016 - Jun 2019

Key Responsibilities Designing logical assets and location nomenclature.Maintaining and continuously improving the effectiveness and efficiency of the maintenance systems.Developing, maintaining, and ensuring the dependable application of CMMS procedures, data integrity, and security.Creating locations in the CMMS based on architectural maps.Identifying and adding assets from multiple departments into the CMMS.Developing preventive maintenance plans, schedules, and workload balancing for all equipment, plants, and services.Prioritizing work orders, recording delay reasons, and implementing them in the CMMS. Evaluating project nature jobs and staff performance.Designing, implementing, and supporting regular ad-hoc maintenance reports.Sharing reports on the completion of work requests logged in the CMMS on a regular basis.Entering data of all new staff members into the CMMS.Verifying delay reasons for pending work orders on a daily basis.Issuing a weekly work order delay report and tracking it accordingly.Ensuring that all work orders with open status and delayed for more than 5 days have relevant delay reasons entered in the CMMS.Entering new asset and location data in the system and assigning preventive maintenance (PPM) schedules as per protocol.Ensuring a breakdown-free and smooth operation of installed equipment on the campus through efficient and timely maintenance planning and scheduling using the CMMS system. Show less

CMMS Officer

• Oct 2013 - Aug 2015

Create daily work orders for corrective maintenance tasks in the CMMS. Release weekly preventive maintenance work orders and assign them to the relevant department. Close out work orders and preventive maintenance records on a daily basis. Gather updates on delayed work orders from the concerned department and update the CMMS accordingly. Generate a daily report of all work orders and share it with department heads. Create a monthly report summarizing the last six months' records and send it to senior management. Manage CMMS data, including equipment information, maintenance schedules, and inventory. Provide training and support for CMMS users, assisting with troubleshooting and report generation. Identify opportunities for process improvement within the CMMS and maintenance workflows. Ensure compliance and maintain proper documentation of maintenance activities and reports. Show less

Costumer Services & Monitring

• May 2011 - Sep 2013

Monitor banks, offices, and homes 24/7 using alarm systems to ensure the safety and security of the premises. Promptly respond to alarms received and take appropriate actions, including making calls to customers to inform them about the alarm and gather necessary information. Receive and address customer complaints and concerns through the helpline, providing timely and effective resolution. Provide online support and troubleshooting to customers via phone calls, guiding them through technical issues related to the alarm system. Assist customers in understanding and utilizing the alarm system features, guiding arming, disarming, and managing settings. Maintain accurate records of alarm events, customer interactions, and complaint resolutions for reference and future analysis. Follow established protocols for emergency situations, coordinating with relevant authorities when necessary. Maintain constant vigilance over the alarm system, ensuring uninterrupted coverage and promptly addressing any technical issues that may arise. Maintain clear and professional communication with customers, colleagues, and stakeholders to provide updates, gather information, and offer assistance as needed. Ensure quality standards and procedures are adhered to while delivering customer service and monitoring activities. Show less