Bank of Ireland Life Insurance & Investments Advisor & Administrator

• Jan 2019 - Present

• Issuing new business protection policies in a timely and accurate manner • Managing and issuing information to customers • Monitoring mailboxes • Effectively resolving customer queries • Arrange financial meetings • Registering policies on Banking Online • Completing admin for office • Issuing new business protection policies in a timely and accurate manner • Managing and issuing information to customers • Monitoring mailboxes • Effectively resolving customer queries • Arrange financial meetings • Registering policies on Banking Online • Completing admin for office

LifeStyle Sports Sales Assistant

• Apr 2016 - Jan 2019

• Advise and inform potential customers about the stores range of products • Successfully meet daily sales targets • Handle a range of complaints and queries in a professional manner • Update and main client details on company database where appropriate • Driving continuous process improvements • Training new members of staff in key competencies • Advise and inform potential customers about the stores range of products • Successfully meet daily sales targets • Handle a range of complaints and queries in a professional manner • Update and main client details on company database where appropriate • Driving continuous process improvements • Training new members of staff in key competencies

Applied Business & Entrepreneurship Graduate

• Sep 2014 - Sep 2018

College Social Enterprise Project

• Sep 2016 - May 2017

As part of my Social Enterprise Project, my group and I set up Student Hub. Student Hub is a consulting organization, which focuses on the integration and partnership of the student community across college faculties in Ireland. It has partnered up with IADT(Institute of Art, Design and Technology) to help promote the college through clothing merchandise. As part of my Social Enterprise Project, my group and I set up Student Hub. Student Hub is a consulting organization, which focuses on the integration and partnership of the student community across college faculties in Ireland. It has partnered up with IADT(Institute of Art, Design and Technology) to help promote the college through clothing merchandise.

Office Supplies Ireland Work Experience

• Nov 2015 - Apr 2016

• Developing and updating information on the organisations media databases. • Use of Google Analytics – reviewing customer’s sessions and bounce rates • Gathering information and inputting it on spreadsheets for the company’s records • Writing weekly blogs for the company’s website • Monitoring and updating social media accounts • Answering the phone • Developing and updating information on the organisations media databases. • Use of Google Analytics – reviewing customer’s sessions and bounce rates • Gathering information and inputting it on spreadsheets for the company’s records • Writing weekly blogs for the company’s website • Monitoring and updating social media accounts • Answering the phone

Bakers Corner Server

• Nov 2014 - Apr 2015

• Serving a busy bar and restaurant which required excellent time management. • Effectively dealing with customer complaints with regard to service quality • Provided a friendly, efficient customer service • Handled a range of financial transactions on a daily basis • Ensured stock levels were maintained and replenished when required • Serving a busy bar and restaurant which required excellent time management. • Effectively dealing with customer complaints with regard to service quality • Provided a friendly, efficient customer service • Handled a range of financial transactions on a daily basis • Ensured stock levels were maintained and replenished when required

College Business Project

• Sep 2014 - Apr 2015

I set up a business called 'Crazy For Coconuts' with two friends in college last year as part of our studies. “Crazy for coconuts “ as we entitled our business was easily named for its considerable amount of coconut based health products. Our products were established from the health focused food company Dr. Coys. This company is an Irish based company that sells there products in the likes of big companies such as Brown Thomas and Avoca Hand-weavers. The large range of foods and snacks are packed with natural sugars and high-energy properties with them all also being completely Organic, Lactose Free, Gluten free and even suitable for beauty, skin and hair. -Analysed industry trends and compiled market research data to inform planning and strategy. -Directed targeted marketing efforts that introduced new products and promoted product visibility. -Developed, marketed and sold a full range of Heath Food products, including Coconut based products and Snacks. -Managed business finances, including paying vendors and suppliers for products services rendered. -Optimised the Dr.coys website and the main company blog to boost traffic to the sites. -Monitored income expense sheets to track and adjust expenses. -Researched public perception of products and services and used information gathered to guide strategy development. -Reviewed sales and activity reports to measure productivity and meet company performance targets. -Maintained exceptional customer service ratings for the company Dr.coys. Show less