Experience

Swyfft

• United States
• Insurance
• 1 - 100 Employee

• Senior Front-End Software Engineer

  • Mar 2018 - Present

  Greater Seattle Area - Collaborated with key stakeholders to define project requirements and delineate completion timelines - Collaborated with UI/UX designers to ensure the technical feasibility of new designs and proposed features - Devised and implemented key front-end development improvements, including Webpack/Gulp build optimization, modularization of JSX/TSX and CSS/SCSS, API call optimization, and SMACSS and BEM methodology adoption. - Devised and implemented dynamic internal UI frameworks for… Show more - Collaborated with key stakeholders to define project requirements and delineate completion timelines - Collaborated with UI/UX designers to ensure the technical feasibility of new designs and proposed features - Devised and implemented key front-end development improvements, including Webpack/Gulp build optimization, modularization of JSX/TSX and CSS/SCSS, API call optimization, and SMACSS and BEM methodology adoption. - Devised and implemented dynamic internal UI frameworks for easier scalability and reuse. - Oversaw production deployments on a recurring schedule

• Front-End Software Engineer

  • Jun 2016 - Mar 2018

  Redmond, Washington - Typescript / Javascript, ReactJS, KnockoutJS, SASS / CSS3, Webpack, Gulp, Bootstrap. C#, MS SQL - Developed new user-facing features and optimizations, including a full UI redesign. - End-to-end management of UI redesign, including Agile Epic/Sprint planning, scope management and integrated user testing. - Monitored site performance and production logs to assess and rectify emerging usability issues.



Bartell Drugs

• United States
• Retail
• 400 - 500 Employee

• Business Systems Analyst

  • Jun 2014 - Oct 2015

  Greater Seattle Area - Gathered project requirements through stakeholder interviews, job shadowing, workshops and evaluation of existing business processes. Translated requirements into clear technical specifications - Identified and documented business needs and objectives, current operational procedures and problems, data input/output requirements, as well as data retention needs and security requirements - Managed deployment of software enhancements, version upgrades and end-to-end implementation of new… Show more - Gathered project requirements through stakeholder interviews, job shadowing, workshops and evaluation of existing business processes. Translated requirements into clear technical specifications - Identified and documented business needs and objectives, current operational procedures and problems, data input/output requirements, as well as data retention needs and security requirements - Managed deployment of software enhancements, version upgrades and end-to-end implementation of new applications - Managed project scope, emerging requirements and allotted budget throughout completion lifecycle - Authored actionable reports drawn from various data sources (SQL Servers, Crystal Reports, EnterpriseRx, PivotLink) - Identified process optimization opportunities, developed and implemented solutions to address legacy process bottlenecks. Show less



WDS

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Senior Process Analyst

  • Dec 2013 - Jun 2014

  Kirkland, WA - Coordinated deployment of analytic processes needed for success measurement of new strategies - Interfaced directly with clients to communicate ongoing progress and assess emerging needs - Devised new business strategies and process improvements based on various types of analysis - Participated in business reviews and process modeling sessions as subject matter expert - Communicated new directives to junior analysts, tracking the progress of assigned tasks - Documented key… Show more - Coordinated deployment of analytic processes needed for success measurement of new strategies - Interfaced directly with clients to communicate ongoing progress and assess emerging needs - Devised new business strategies and process improvements based on various types of analysis - Participated in business reviews and process modeling sessions as subject matter expert - Communicated new directives to junior analysts, tracking the progress of assigned tasks - Documented key implementation learnings in reports and whitepapers accessible to multiple audiences

• Project Manager - I.T., Facilities & Infrastructure

  • Sep 2013 - Dec 2013

  Redmond, WA - Organized support center build-out for high-profile client, leading to fastest ramp-up in client’s history - Worked directly with Account Director, Client Vendor Managers and various internal departments to outline project scope, deliverables, required resources, potential risks and completion timelines - Identified project management process improvements for increased efficiency - Ensured project delivery was consistent with expectations and methodologies of I.T. and Facilities… Show more - Organized support center build-out for high-profile client, leading to fastest ramp-up in client’s history - Worked directly with Account Director, Client Vendor Managers and various internal departments to outline project scope, deliverables, required resources, potential risks and completion timelines - Identified project management process improvements for increased efficiency - Ensured project delivery was consistent with expectations and methodologies of I.T. and Facilities operations - Maintained effective communication and working relationships with vendors, contractors, as well as project team members and client contact points

• Knowledge Analyst

  • Mar 2013 - Dec 2013

  Kirkland, WA - Leveraged existing and emerging data to author presentations, RFP responses and high-level summaries aimed at new business acquisition - Translated complex data analyses into easy-to-grasp formats accessible to multiple audiences - Devised internal process optimization strategies based on various forms of root-cause analysis - Interfaced with clients to communicate emerging trends and actionable insight - Devised social care strategies for various clients, based on insight drawn… Show more - Leveraged existing and emerging data to author presentations, RFP responses and high-level summaries aimed at new business acquisition - Translated complex data analyses into easy-to-grasp formats accessible to multiple audiences - Devised internal process optimization strategies based on various forms of root-cause analysis - Interfaced with clients to communicate emerging trends and actionable insight - Devised social care strategies for various clients, based on insight drawn from data analysis

• Forum Administrator & Social Care Analyst

  • Mar 2012 - Mar 2013

  Kirkland, WA - Authored executive-level project proposals related to development and refinement of current social media capabilities - Composed, edited and moderated content for social care platform, drawing over 100,000 unique monthly visits - Scrutinized site usage data through Google Analytics and Lithium Reporting, to then author client-facing actionable usage behavior insight reports - Interfaced with development teams across the globe to communicate UAT errors and track issue resolution… Show more - Authored executive-level project proposals related to development and refinement of current social media capabilities - Composed, edited and moderated content for social care platform, drawing over 100,000 unique monthly visits - Scrutinized site usage data through Google Analytics and Lithium Reporting, to then author client-facing actionable usage behavior insight reports - Interfaced with development teams across the globe to communicate UAT errors and track issue resolution, resulting in decreased error deployments to live environments - Scripted and filmed user support videos for client, subsequently deployed to live support environments

• Technical Support Specialist (Bilingual)

  • Oct 2011 - Mar 2012

  Kirkland, WA Wireless Technical Support – Android Wireless Technical Support – iOS Wireless Technical Support – BREW Wireless Technical Support – Blackberry Authored device walkthroughs for Technical Support Specialists



Health Solutions Network

• Information Technology & Services
• 1 - 100 Employee

• Affiliate Accounts Manager

  • Mar 2009 - Apr 2011

  Seattle, WA - Directly managed over 2,000 accounts from affiliates worldwide - Worked directly under VP of Marketing, to devise and implement analysis-driven marketing strategies - Communicated affiliate sales data analyses to internal Finance, Marketing and Operations departments - Interfaced directly with development team to communicate affiliate sales platform needs, track site version updates and deploy internal capabilities - Maintained effective communication and working relationships… Show more - Directly managed over 2,000 accounts from affiliates worldwide - Worked directly under VP of Marketing, to devise and implement analysis-driven marketing strategies - Communicated affiliate sales data analyses to internal Finance, Marketing and Operations departments - Interfaced directly with development team to communicate affiliate sales platform needs, track site version updates and deploy internal capabilities - Maintained effective communication and working relationships with company affiliates to assess and support emerging needs, as well as communicate relevant status updates - Devised various process improvements, resulting in decreased affiliate support requests and increased efficiency

• User Support Specialist III (Bilingual)

  • Aug 2008 - Mar 2009

  Seattle, WA - Provided customer service via phone and LiveChat - Trained new customer service representatives. - Handled escalation and resolution calls.



IntegraRx/Talk121

• Customer Service Representative (Bilingual)

  • May 2004 - Sep 2006

  - Provided customer service via phone and email. - Handled order inbox routing and order tracking. - Provided website moderation and profile approval for www.friendsation.com



Sponsor Reps

• Phone Representative/Sales Associate

  • Jan 2004 - Mar 2004

  - Conducted phone sales - Provided customer support



Diario de Centro America

• Editor's assistant

  • Feb 2002 - Mar 2003

  - Provided technical support. - Carried out general assistance duties, including scouring AP database for relevant content, finding graphical content to match international articles, and acting as liaison between editor and graphic designers.