Experience

Discountlight | World Wide Lighting

• Netherlands
• Wholesale
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2021 - Present



Laurentian Bank

• Canada
• Banking
• 700 & Above Employee

• Bilingual Senior Administration Officer - Outsourcing Investment

  • May 2019 - Sep 2020

  - Process of the following financial data entry regarding Laurentian Bank accounts: GIC purchase, redemption and renewal; transfer out / transfer in, withdrawal, account setup (RRSP, TFSA, RIF/LIF, Non registered), RIF/LIF payment. - Evaluate, facilitate and lead resolution of escalation by working collaboratively with other teams and departments. Provide continuous support to Laurentian Bank branches and improve problem resolution times to ensure the satisfaction of our clients. - Perform cash and trade reconciliation by means of identifying, analyzing and correcting transaction to balance internal accounts. - Monitor personal and department mailbox to ensure internal/external inquiries are dealt in a timely manner. - Provide continuous training and support to colleagues on internal procedures and verify the completeness and accuracy of activity. - Manage individual workload to ensure individual, team and departmental deadlines and objectives are met. Show less



B2B Bank

• Canada
• Banking
• 200 - 300 Employee

• Bilingual Senior Administration Officer - Mutual Fund Trading

  • Dec 2018 - May 2019

  - Complete order entry of mutual fund trades for buys, sells and switches; processing of deregistration and withdrawal requests. Responsible in the settlement of Segregated funds and GIC purchases, as well as loan pay downs.-Reviews/Scrutinizes the documents received if in good order to process and communicates by writing in clear & concise manner.- Translate work document from English into French and from French into English.- Integrate and train new hires to the different system platforms. Show less

• Bilingual Senior Administration Officer - Operations Relationship

  • Oct 2016 - Dec 2018

  -Responsible for the administration and processing of financial data, in accordance with B2B bank’s standards, policies and procedures.- Creates and maintains the distributor agent database, including setting up new agents on all system platforms, sending welcome e-mails, modifying non-financial data for new and existing agents.-Maintains database, ensures efficiency in retrieving documents and archives closed files for easy accessibility. -In charge of Mortgages onboarding for new firms, screen all distributor applications for completeness, accuracy and ambiguity.-Handling the NIGO (Not In Good Order)/Research queue at Operations Relationships Department efficiently with attention to details.-Verifies own work and the work of fellow Administration Officer in the department for accuracy, clarity and ensures compliance with internal and external audit and regulatory requirements. -Completes daily workload within strict timeframes set by B2B Bank and addresses any issues with supervisor.-Reviews/Scrutinizes the documents received if in good order to process and communicates by writing in clear & concise manner.-Participates in special projects and carries out any other similar or general task.-Responsible for answering internal inquiries regarding the products administered within the department, providing a consistent level of superior customer service.-Responsible for investigating and resolving escalated issues or exceptions that arise from the work and helps the Manager with quality assurance and metrics reporting tasks.-Maintain good working relationships with both dealer and broker.-Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns.-Translate work document from English into French and from French into English.-Integrate and train new hires to the different system platforms. Show less



Research Now SSI

• United States
• Market Research
• 200 - 300 Employee

• Bilingual Customer Support Representative

  • Nov 2015 - Nov 2016

  - As a Bilingual Customer Service Representative at Research Now, global leader in online data collection for the market research industry, taking care of 8 different panels (France, Canada, USA, UK, Australia, New Zealand, Switzerland and Belgium). - Responding to member inquiries by e-mail and phone; locating, reporting and resolving customer issues, categorizing and summarizing inquiries. - Ensuring that our panelists receive high quality answer to their questions and become brand advocates. - Translating intern documents from English to French. - Working to support our member reward program. Show less



METRO/MAKRO

• Germany
• Wholesale
• 700 & Above Employee

• Non Food Department manager

  • Jan 2015 - Jul 2015

  - Receive and check all days deliveries (two to three deliveries by day). Restock the shelves with the new arrivals and ensure its facing. - Provide customer service by answering all customers inquiries (in store or by phone). - Inform and advise customers on products. - Fill purchase orders and voucher for customers. - Receive and check all days deliveries (two to three deliveries by day). Restock the shelves with the new arrivals and ensure its facing. - Provide customer service by answering all customers inquiries (in store or by phone). - Inform and advise customers on products. - Fill purchase orders and voucher for customers.



Dising Plus

• Aywaille, BELGIUM

• Call Center Operator / Salesman

  • May 2014 - Sep 2014

  - Prospecting by phone and sell advertising inserts to professionals and associations of the Wallonia region, Belgium. - Handle inbound and outbound phone calls. - Define the advertising project with the client and fill their purchase orders. - Provide a customer service by phone. - Prospecting by phone and sell advertising inserts to professionals and associations of the Wallonia region, Belgium. - Handle inbound and outbound phone calls. - Define the advertising project with the client and fill their purchase orders. - Provide a customer service by phone.



Fédération Française de BasketBall

• France
• Spectator Sports
• 100 - 200 Employee

• Official Basketball Referee

  • Sep 2006 - May 2011

  - Enforce the rules and maintain the order of the game. - Make decisions quickly. - Enforce the rules and maintain the order of the game. - Make decisions quickly.