Susan Smalley
Media Sales Consultant - West Michigan Woman at Serendipity Media, LLC- Claim this Profile
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Bio
Daniel Grzywacz, CMB, COE, Mortgage Specialist
Susan worked for me at Flagstar Bank for several years. I worked closely with her on a daily basis. Her duties included originating mortgage loans. Susan was in sales calling on customers and Realtors. She was required to ensure loan application packages were complete and than submit those loans to under writing. She was responsible to follow up with customers and ensure great customer service. She promptly, efficiently and professionally has completed each of the duties assigned to her. Susan has always caught on quickly and has done an outstanding job. In summary, I confidently recommend Susan for any position or endeavor that she may seek to pursue. She will be a valuable asset for any organization. If you have any questions, please do not hesitate to contact me.
Karen Cheydleur
Susan would be an asset to any sales team. She is self-motivated, has no fear making cold calls, is well informed about the products she sells and always strives to provide excellent customer service.
Daniel Grzywacz, CMB, COE, Mortgage Specialist
Susan worked for me at Flagstar Bank for several years. I worked closely with her on a daily basis. Her duties included originating mortgage loans. Susan was in sales calling on customers and Realtors. She was required to ensure loan application packages were complete and than submit those loans to under writing. She was responsible to follow up with customers and ensure great customer service. She promptly, efficiently and professionally has completed each of the duties assigned to her. Susan has always caught on quickly and has done an outstanding job. In summary, I confidently recommend Susan for any position or endeavor that she may seek to pursue. She will be a valuable asset for any organization. If you have any questions, please do not hesitate to contact me.
Karen Cheydleur
Susan would be an asset to any sales team. She is self-motivated, has no fear making cold calls, is well informed about the products she sells and always strives to provide excellent customer service.
Daniel Grzywacz, CMB, COE, Mortgage Specialist
Susan worked for me at Flagstar Bank for several years. I worked closely with her on a daily basis. Her duties included originating mortgage loans. Susan was in sales calling on customers and Realtors. She was required to ensure loan application packages were complete and than submit those loans to under writing. She was responsible to follow up with customers and ensure great customer service. She promptly, efficiently and professionally has completed each of the duties assigned to her. Susan has always caught on quickly and has done an outstanding job. In summary, I confidently recommend Susan for any position or endeavor that she may seek to pursue. She will be a valuable asset for any organization. If you have any questions, please do not hesitate to contact me.
Karen Cheydleur
Susan would be an asset to any sales team. She is self-motivated, has no fear making cold calls, is well informed about the products she sells and always strives to provide excellent customer service.
Daniel Grzywacz, CMB, COE, Mortgage Specialist
Susan worked for me at Flagstar Bank for several years. I worked closely with her on a daily basis. Her duties included originating mortgage loans. Susan was in sales calling on customers and Realtors. She was required to ensure loan application packages were complete and than submit those loans to under writing. She was responsible to follow up with customers and ensure great customer service. She promptly, efficiently and professionally has completed each of the duties assigned to her. Susan has always caught on quickly and has done an outstanding job. In summary, I confidently recommend Susan for any position or endeavor that she may seek to pursue. She will be a valuable asset for any organization. If you have any questions, please do not hesitate to contact me.
Karen Cheydleur
Susan would be an asset to any sales team. She is self-motivated, has no fear making cold calls, is well informed about the products she sells and always strives to provide excellent customer service.
Experience
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Serendipity Media, LLC
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Media Sales Consultant - West Michigan Woman
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Jan 2022 - Present
Connecting local businesses with the West Michigan Woman community using our lifestyle brand that encompasses resources, entertainment and conversation for the multi-faceted and empowered woman in West Michigan. Connecting local businesses with the West Michigan Woman community using our lifestyle brand that encompasses resources, entertainment and conversation for the multi-faceted and empowered woman in West Michigan.
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Effectv
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United States
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Advertising Services
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700 & Above Employee
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Account Executive
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Jan 2020 - Jan 2022
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Gemini Media, LLC
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United States
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Book and Periodical Publishing
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1 - 100 Employee
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Account Executive
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Sep 2017 - Jan 2020
Connect businesses with the readers of Grand Rapids Magazine, Grand Rapids Business Journal and Michigan BLUE by working with decision makers, learning their objectives, and recommending solutions to help them communicate their message with print and digital options. Connect businesses with the readers of Grand Rapids Magazine, Grand Rapids Business Journal and Michigan BLUE by working with decision makers, learning their objectives, and recommending solutions to help them communicate their message with print and digital options.
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MLive Media Group
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United States
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Advertising Services
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1 - 100 Employee
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Account Executive
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Mar 2010 - Aug 2017
Work with existing database of clients and prospect for new clients to determine how our print and online marketing opportunities will help them to reach their goals. Solutions included print products in 8 newspapers statewide, and niche products; as well as digital solutions. Digital opportunities SEO, SEM (Search Engine Marketing) programs as well as Behavioral Targeting campaigns and social media campaigns. Worked on teams focusing on several different business categories during my tenure here. Show less
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St. Robert of Newminster
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Greater Grand Rapids, Michigan Area
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Catechist & Small Group Leader
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Oct 2006 - Apr 2017
Catechist - Faith Formation teacher at my church. Sharing the faith with the young people in our parish for 24 weeks each year. Involved planning lessons and activities, and presenting to children ranging in age from 3 years old to 8th grade. Taught 3 year olds, 5 year olds, 2nd graders, 4th graders, 7th graders and 8th graders over the years. Classroom style set up for 8 years. Small group style for 3 years. Catechist - Faith Formation teacher at my church. Sharing the faith with the young people in our parish for 24 weeks each year. Involved planning lessons and activities, and presenting to children ranging in age from 3 years old to 8th grade. Taught 3 year olds, 5 year olds, 2nd graders, 4th graders, 7th graders and 8th graders over the years. Classroom style set up for 8 years. Small group style for 3 years.
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Welcome Wagon
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United States
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Advertising Services
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200 - 300 Employee
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Account Executive
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Dec 2007 - Feb 2009
Worked with existing and prospected for new businesses to include their company as The exclusive business that Welcome Wagon recommended exclusively in their category (i.e. The only dentist, the only auto mechanic) to new homeowners in 5 areas of suburban Grand Rapids, Michigan. connecting the business with a valuable opportunity to be the first business of it's kind to meet with the new homeowner. Worked with existing and prospected for new businesses to include their company as The exclusive business that Welcome Wagon recommended exclusively in their category (i.e. The only dentist, the only auto mechanic) to new homeowners in 5 areas of suburban Grand Rapids, Michigan. connecting the business with a valuable opportunity to be the first business of it's kind to meet with the new homeowner.
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Room Parent First Grade Class
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Jan 2008 - Jan 2009
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lia sophia
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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jewelry advisor
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Mar 2005 - Jan 2008
Ran my own independent jewelry business selling lia sophia jewelry to friends, and friend of friends. Presented gorgeous jewelry to groups ranging from 5 to 30 women in a fun and lighthearted party atmosphere in their hostesses home. Sold the jewelry, as well as the idea that anyone could own their own business, and be in control of their schedule and their future. Met lots of great people, sold lots of great jewelry and earned lots of free jewelry. Also made enough money to be able to stay home with my kids when they were young. Party plan business model. Responsible for marketing the business, booking shows, coaching hostesses, inviting guests, helping guests select jewelry, fill out paperwork, encourage them to book shows. Also took care of placing the order and accounting for all monies due to close the show for the hostess. Took customer service calls and either handled personally or referred them to the corporate customer service department. Worked on behalf of the party hostess to maximize the rewards they received from hosting a 'jewelry party' - lots of FREE or drastically discounted, in season, high quality, fashion jewelry with a lifetime guarantee. Show less
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Flagstar Bank
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United States
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Banking
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700 & Above Employee
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Mortgage Originator
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Jun 1996 - Mar 2004
Originated loans both from calls coming in to the office and by generating referrals from bank branches, and current and past customers, realtors, etc. Responsibilities included marketing, prospecting, sales, analyzing customer data and matching a product for that need, pre-underwriting the file, and working though any conditions to obtain final approval, while providing superior customer service to clients throughout the entire sales cycle including follow up. Mastered conventional, government and sub-prime underwriting guidelines to be successful. Worked as a loan origination professional at several banks/mortgage companies during this time closing out at Flagstar Bank's mortgage office in Kentwood, MI. Show less
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Outside Account Executive
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Jan 1992 - Jan 1996
Worked with existing customers and prospected for new business by cold calling local businesses and local decision makers about how visible their business was in our Yellow Pages. Increased territory by over 260% by expanding existing programs and earning new business. Worked with existing customers and prospected for new business by cold calling local businesses and local decision makers about how visible their business was in our Yellow Pages. Increased territory by over 260% by expanding existing programs and earning new business.
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Buyer, Assistant Buyer, Store Manager, Asst. Manager
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Jan 1988 - Jan 1992
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Student Dealer, Student Manager
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Jan 1985 - Jan 1987
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Community
