Experience

Vindija

• Croatia
• Food and Beverage Services
• 1 - 100 Employee

• Operational Excellence Manager - Sales & Logistic

  • Aug 2023 - Present



Coca-Cola HBC

• Switzerland
• Food & Beverages
• 700 & Above Employee

• Drink Equipment Operations Manager CCH Adria

  • Jan 2020 - May 2023

  Drink Equipment Operations Manager for Croatia, Slovenia, Bosnia and Herzegovina - Cold Drink and Coffee Equipment management business planning process that will enable successful implementation of the goals defined as per Commercial strategy- Provides customers with appropriate equipment (coolers, vending, fountains, coffee machines) in accordance with agreed SLAs and ensures that the equipment delivers the expected benefits in terms of Customer and Shopper experience- Ensure Company’s success through accountability of the BU Adria CDO/E P&L and secures that the appropriate CDO set up will provide a strong competitive advantage Show less

• CCH Adria Route To Market Manager

  • Jun 2015 - Dec 2019

  Leading cross-functional RtM team, align, review and direct the best sales and operations practices and initiatives, to best suit the local market towards revenue growth, increased customer service and satisfaction at optimum cost-level.Managing Cold Drink Equipment and Customer Call Center.Other projects: Customer Satisfaction Survey, Time & Motion Study , Outlet Segmentation / Call Concept and Frequency, Commercial Policy, Hybris Web Portal

• Customer Relations Manager / Rukovoditelj za odnose sa kupcima

  • Jan 2014 - May 2015

  - Head of Customer Relations Department (12 people)- In-country commercial lead of Hellenic Group “Excellence Capability 2020 Knowledge” strategic initiative, focusing on searching, evaluating, documenting, further developing and implementation any best practice tools from all operations across CC Hellenic Group- Head of Customer Satisfaction Survey and Customer Segmentation Project- Member of Route to Market Project

• Senior Key Customer Manager / Rukovoditelj Jedinice ključnih kupaca

  • Jul 2007 - Dec 2013

  - Responsible for national chains ( Konzum, Velpro, Rotodinamic, Tisak, Inovine, buying groups NTL, Ultragros and Drogerie Markt- Team of 3 Key Account Managers- Strategic projects implementation (Supply chain, Field Sales, Marketing, new business, Finance … )- Yearly negotiation / budgeting and planning, profitability tracking, monitoring and improving (P&L reports, RGM principle, category management ), sinergy between internal and external departments, coordination between Croatia, Serbia and Bosnia and Hercegovina (Agrokor), projects implementations, developing people … Show less

• Key Account Manager

  • Oct 2005 - Jun 2007

  - Developing long-term partnership with Key Accounts (Konzum, Velpro, Rotodinamic, Tisak - Slobodna dalmacija)- Yearly negotiations- Budgeting and planning- Profitability tracking- Monitoring and improving: P&L reports, RGM principle, Category Management- Execution implementation (PfP), support to all national and tailor-made initiatives through increasing level of execution above contractual- Close collaboration with Sales Supervisors- Limited independence

• Key Account Specialist

  • Nov 2004 - Sep 2005

• Junior Key Account Manager

  • Nov 2003 - Oct 2004

• Graduate Trainee in Sales Department

  • Aug 2003 - Oct 2003

  Responsibilities: Working on internal projects