Experience

Nevro

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Associate Director, Commercial Operations

  • Mar 2023 - Present

  Redwood City, California, United States

• Commercial Operations Manager

  • Sep 2021 - Mar 2023

  Redwood City, California, United States Connecting customers to solutions



Service Champions Heating and Air Conditioning NorCal

• United States
• Consumer Services
• 1 - 100 Employee

• Customer Loyalty Program Manager

  • Jul 2021 - Sep 2021

  Pleasanton, California, United States



Self-employed

• Co-op Advertising and Loyalty Program Consultant

  • Oct 2020 - Jul 2021

  Provided guidance on compliance risk, program strategies, business continuity, and operational efficiencies. Helped identify and reduce fraud.



Allergan

• Pharmaceutical Manufacturing
• 700 & Above Employee

• Manager of Commercial Programs - Body Contouring

  • Jul 2015 - Sep 2020

  Pleasanton, CA Managed documentation and promotional materials including MLR/MLRC and promotional review (PRC), financial and quality audits, and budgeting/accruals as programs grew to over $20MM annually. Worked cross-functionally with Regulatory, Finance, and Legal Teams to implement process improvements including: -Implementation of a paperless review system which reduced co-op turnaround time by 25% while working with A/P, Legal, and Compliance to ensure seamless payment processing and maintaining… Show more Managed documentation and promotional materials including MLR/MLRC and promotional review (PRC), financial and quality audits, and budgeting/accruals as programs grew to over $20MM annually. Worked cross-functionally with Regulatory, Finance, and Legal Teams to implement process improvements including: -Implementation of a paperless review system which reduced co-op turnaround time by 25% while working with A/P, Legal, and Compliance to ensure seamless payment processing and maintaining SOX and ISO 13485 compliance -Using confidence analysis on co-op financial audits to overhaul the financial review process for co-op programs, reducing Commercial Programs Team and Finance Team bandwidth strain during period of reduced headcount Created and managed Consumer Support Team responsible for addressing consumer inquiries stemming from national DTC campaign and driving leads to accounts. Lead conversion improved from <50% during pilot to >80% within its first year. Expanded Commercial Programs Team to five employees and overhauled job responsibilities to streamline tasks and improve team efficiency. Show less



ZELTIQ

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Commercial Programs Lead

  • Jul 2013 - Jun 2015

  Pleasan Tracked program and marketing metrics and provided to management and Sales teams. Resolved customer escalations to reinforce our customer focus. Managed quarterly accruals while growing program to $8M annually.

• Commercial Programs Specialist

  • May 2012 - Jun 2013

  Pleasanton, California, United States Managed Northeast and Southeast regions through co-op advertising pilot and program launch. Assisted with expansion from co-op advertising program to full customer loyalty program (Crystal Rewards Program). Oversaw implementation of customer rebates, warranty discounts, social media promotions, and co-op advertising reimbursements.



Landsberg Orora

• United States
• Packaging and Containers Manufacturing
• 500 - 600 Employee

• Account Executive

  • Jan 2011 - Sep 2011

  Lathrop & Newark, CA Generated leads and customers by canvassing, cold-calling, and networking. Sold primary and secondary custom packaging to the Central Valley and East Bay Area. Provided technical and product support to my customers.



Uline

• United States
• Wholesale
• 700 & Above Employee

• Sales Administrator

  • May 2008 - Oct 2010

  Generated and qualified cold and warm leads, sourced and quoted custom products, quoted volume and special pricing for current customers, provided inside sales support for territory reps.



Target

• United States
• Retail
• 700 & Above Employee

• Executive Intern

  • Jun 2007 - Aug 2007