N Nia H

Helpdesk Instapay & Meterai Elektronik at MC Payment Indonesia
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Contact Information
us****@****om
(386) 825-5501
Location
Banten, Indonesia, ID

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Bio

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Credentials

  • Training Customer Service
    (AFPI) Asosiasi FinTech Pendanaan Bersama Indonesia
    Nov, 2019
    - Nov, 2024
  • Leadership Training
    Halo BCA
    Oct, 2013
    - Nov, 2024
  • Training for Trainer
    Halo BCA

Experience

  • MC Payment Indonesia
    • Indonesia
    • Financial Services
    • 1 - 100 Employee
    • Helpdesk Instapay & Meterai Elektronik
      • Jul 2022 - Present

  • Indodana
    • Indonesia
    • Financial Services
    • 300 - 400 Employee
    • Customer Support Lead
      • Apr 2019 - Jun 2022

      Supervising Customer Support Handling Customer Complaint Inbound, Email Social Media, Walk In Supervising Customer Support Handling Customer Complaint Inbound, Email Social Media, Walk In

  • PT Bank Central Asia Tbk (BCA)
    • Indonesia
    • Banking
    • 700 & Above Employee
    • Halo BCA Team leader
      • Oct 2012 - Oct 2018

      Leading a team , manage a supervision job desk of Halo BCA

    • Halo BCA Quality Assurance Officer
      • Oct 2011 - Oct 2012

      Coaching customer service and reviewing customer service calls

    • Halo BCA Contact Center Officer
      • Jan 2009 - Oct 2011

      CSR of Banking Credit Card and Priority

  • PT. Indosat Tbk
    • Indonesia
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Oct 2008 - Dec 2008

      Handling inbound calls Handling inbound calls

Education

  • Institut Pertanian Bogor (IPB)
    Bachelor's degree, Agronomy and Crop Science
    2002 - 2007
  • SMU Negeri 5 Tangerang
    1999 - 2002
  • SMP Negeri 1 Tangerang
    1996 - 1999
  • SDN Gerendeng III Tangerang
    1990 - 1996

Community

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