Gordon Ling

Senior Project Manager at Property Raptor
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK
Languages
  • English Full professional proficiency
  • Mandarin Full professional proficiency
  • Japanese Elementary proficiency

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Credentials

  • Linux: Package Management for CentOS
    Lynda.com
    Feb, 2018
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Mar, 2020
    - Nov, 2024

Experience

  • Property Raptor
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Senior Project Manager
      • Jun 2021 - Present

    • Project Manager
      • Apr 2018 - Present

  • Integrated Management Systems (IMS)
    • Hong Kong
    • Venture Capital and Private Equity Principals
    • 1 - 100 Employee
    • Project Manager
      • Apr 2018 - Present

  • TNT
    • Netherlands
    • Freight and Package Transportation
    • 700 & Above Employee
    • Business Systems Manager, Mainland China & Hong Kong
      • Oct 2015 - Apr 2018

      Acts as a liaison between functional owners and end-users, customers, and vendors to deliver solutions. Manages sales systems. Develops processes and procedures to gain efficiency in service delivery. Leads team to deliver IT support services for customers in China. Coaches and develops team members in professional standard to gain business and technical knowledge.- Delivered system integration project with key customers to secure promising revenue.- Improved the local IT support process to better support operations for strategic accounts in China.- Established a project team to deliver solutions for customers and business teams.- Successful deployment of global IT projects such as Mobile App.

  • TNT Express Worldwide (HK) Limited
    • Hong Kong
    • Transportation, Logistics and Storage
    • 1 - 100 Employee
    • Customer Interface Technology Manager
      • Apr 2014 - Sep 2015

      Leads internal IT projects (Business Application), designs process and SOP to improve operation efficiency and supervises service delivery with high SLA achievement. Provides consultation and work with Sales team to explorer business opportunities by offering appropriate IT solutions for customers. Responsible for budgeting, procurement and inventory control on IT equipment.- Successful deployment of global IT projects such as myTNT, Express Import System.- Led cross-functional project to shorten new customer onboard lead time.- Assisted Sales team to gain and maintain key customers in auction industry which contributed sustainable revenues in last 5 years.- Ranked number one in adoption rate of electronic services in Greater China region for last 5 years.

    • Assistant Customer Interface Technology Manager
      • Apr 2010 - Mar 2014

    • Senior Customer Interface Technology Executive
      • Jan 2009 - Mar 2010

      Provides timely IT support to customers. Delivers individual / group training to internal users and customers. Updates and translate content for corporate website.- Maintained reliable support services for over 2,000 customers.

    • Customer Interface Technology Executive
      • Apr 2005 - Dec 2008

Education

  • The Hong Kong Polytechnic University
    Master of Business Administration (M.B.A.)
    2013 - 2015
  • Systematic Computer Education Centre
    ITIL Foundation Course
    2013 - 2014
  • Systematic Computer Education Centre
    PMP (Project Management Progessional) Course
    2012 - 2013
  • Hong Kong Institution of Transportation and Logistics Management
    Diploma in Logistics Management
    2008 - 2009
  • The Hong Kong Polytechnic University
    Bachelor of Arts (BA), Computing
    2002 - 2005
  • The Hong Kong Polytechnic University
    Higher Diploma, Information Systems
    2000 - 2002

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