Sophia Tracey
Education Manager and Case Worker at West Scarborough Neighbourhood Community Centre- Claim this Profile
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English Native or bilingual proficiency
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French Professional working proficiency
Topline Score
Bio
Credentials
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Mental Health First Aid
Mental Health Commission of CanadaApr, 2023- Nov, 2024 -
Certificate in Law and Social Thought
Glendon Campus of York University | Campus Glendon de l’Université YorkJun, 2022- Nov, 2024 -
Certificate of Bilingual Excellence
Glendon Campus of York University | Campus Glendon de l’Université YorkJun, 2022- Nov, 2024 -
Certificate of Bilingualism
Glendon Campus of York University | Campus Glendon de l’Université YorkJun, 2022- Nov, 2024 -
Food Handler Certificate
FoodPrep Inc.Sep, 2021- Nov, 2024
Experience
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West Scarborough Neighbourhood Community Centre
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Canada
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Recreational Facilities
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1 - 100 Employee
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Education Manager and Case Worker
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Sep 2021 - Present
Education Manager • Revitalized the Raise the Grade program by refining outreach initiatives and establishing relationships with local high schools and universities, increasing program enrollment by 75% and retention by 25%. • Customized youth programs such as Victim Awareness, Emotional Awareness, and Cyberbullying, to equip youth and young adults, aged 12-24, with the tools to effectively resolve conflicts, build their capacity for empathy, and further their understanding about intersectionality and the role it plays in their lives. • Instituted a system for collecting and recording participant and volunteer demographic information to facilitate the completion of reports, which increased the accuracy and detail of reports. • Generated a variety of documents such as reports, grant applications, emails, letters, and presentations for programs and agency events to facilitate the transmission of information between staff and community partners. Case Worker • Organized a shared outlook calendar to facilitate directing four youth programs and working with youth in conflict with the law, increasing case closures by 25% and resulting in the successful closure of over 85 cases. • Devised outlines for group and one-to-one programming in accordance with the Youth Justice Criminal Act and enhanced programs using a restorative approach to enable young offenders to reflect on their actions and create action plans to avoid re-offending in the future. • Compiled detailed accounts of all interactions with clients referred to diversion program in a shared database and maintained client confidentiality by only documenting relevant information and reporting proceedings of sessions as required by the program supervisor. • Developed a rapport with youth to improve their engagement and demonstrated discretion when working with youth who were co-accused, to ensure that confidentiality was maintained throughout the entirety of their program. Show less
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Sol Camps
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Canada
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Education Management
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Camp Manager - Children and Teen Adventure Program
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Jun 2022 - Aug 2022
• Directed an overnight program for international children and youth, aged 7-17 years old, which consisted of planning engaging team-building activities and communicating with various organizations to coordinate excursions. • Arranged regular meetings with group chaperones to discuss their visits and reorganized the weekly activity schedule to accommodate special requests. • Mediated disagreements between youth and chaperones by gathering information from all involved parties, assessing the severity of the conflict, and conducting one-on-one and group meetings to ensure everyone was given the proper due process. • Recorded all incidents and reported them to the program supervisor to determine the best course of action to remedy the situation. Show less
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Education
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2017 - 2022
York University
Honours Bachelor of Arts, Political Science
Community
