Experience

Cruxstone Development & Investment Ltd.

• Nigeria
• Real Estate
• 1 - 100 Employee

• • Feb 2022 - Present

  ▪ Plan and coordinate team activities of all subsidiary’s customer service desks.▪ Assign and Monitor team tasks.▪ Coach, nurture, and train teams to be productive for optimal outputs.▪ Develop team KPIs in line with both departmental and organizational objectives.▪ Use CRM for all related processes and data storage.▪ Ensure that the workflow process is adequately documented and used by all subsidiaries.▪ Monitor client’s pulse through surveys or focus groups.▪ Increase customer satisfaction by personalizing anniversaries and other cooperate gifts.▪ Promote client referrals to increase market share.▪ Effectively manage all clients and personal records.▪ Develop policies and procedures for the unit use and business continuity▪ Supervise the team’s activities to ensure accuracy in document preparation and filing.▪ Develop unit strategic objectives and goals with a monthly progress report to the management.▪ Develop a customer satisfaction strategy that will consistently increase the Net Promoters Score (NPS) for all subsidiaries.▪ Work as a business partner with the sales unit to develop the best customer satisfaction objectives both short-term and medium-term.▪ Ensure consistency in process flow across all subsidiaries.▪ Unit budget planning and control Show less

• • Dec 2019 - Sep 2022



BIn-Zel Services Limited

• Nigeria
• Facilities Services

• Business Manager

  • Aug 2013 - Mar 2017

  • Managed budget for and supervised the construction and renovation of BIn-Zel facilities, subsequently oversaw the day-to-day business operations and developed systems that ensured a productive working environment. • Developed policies and procedures for business operations, provided financial planning, monitored expenditures, developed and coordinated budget for business operations. • Supervised staff, strategic planning, facilities management and vendor selection to ensure effective and efficient operation of facilities and execution of business objectives. • Negotiated training contracts between facilitators and companies, organised meetings, events as well as in-house Service Excellence Delivery and Project Management training for customers. • Served as liaison person between BIn-Zel and clients, developed and maintained relationships with clients, developed strategies on quality of service delivered to clients and ensured customer satisfaction through business reviews. Show less



Resourcery Plc

• Information Technology & Services
• 100 - 200 Employee

• Front Desk and Administrative Officer

  • Dec 2012 - Jul 2013

  • Provided general help desk services of attending to customers’ questions and complaints, providing information on company’s products and services, promptly channelling complaints and questions to appropriate personnel. • Oversaw payment and account reconciliation for all company Telephone Lines, Executive Directors’ GSM Lines, CUG services and disbursed staff monthly airtime. • Contact person between Resourcery Plc. and Telephone Network Service Providers, liaised with vendors and worked with Finance department to ensure accountability on all accounts I managed. • Coordinated visa processing, flight booking (local, and international) and hotel reservations for staff and clients Show less