Jeroen Broekhuisen
Incident Coordinator at CIMSOLUTIONS- Claim this Profile
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English Full professional proficiency
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Dutch Native or bilingual proficiency
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Bio
Wyn Harris
In my role as EMEA Change Manager I had direct contact with Jeroen in the preparation and review of the Change Weekends that Jeroen was responsible for. I always found Jeroen to be extremely competent in the preparation, implementation and review of these "Change Weekends". They were, more often than not, extremely complex and stressful weekends. During these times, Jeroen was always professional and where necessary, flexible in his work. I would happily recommend Jeroen to any future employers.
Wyn Harris
In my role as EMEA Change Manager I had direct contact with Jeroen in the preparation and review of the Change Weekends that Jeroen was responsible for. I always found Jeroen to be extremely competent in the preparation, implementation and review of these "Change Weekends". They were, more often than not, extremely complex and stressful weekends. During these times, Jeroen was always professional and where necessary, flexible in his work. I would happily recommend Jeroen to any future employers.
Wyn Harris
In my role as EMEA Change Manager I had direct contact with Jeroen in the preparation and review of the Change Weekends that Jeroen was responsible for. I always found Jeroen to be extremely competent in the preparation, implementation and review of these "Change Weekends". They were, more often than not, extremely complex and stressful weekends. During these times, Jeroen was always professional and where necessary, flexible in his work. I would happily recommend Jeroen to any future employers.
Wyn Harris
In my role as EMEA Change Manager I had direct contact with Jeroen in the preparation and review of the Change Weekends that Jeroen was responsible for. I always found Jeroen to be extremely competent in the preparation, implementation and review of these "Change Weekends". They were, more often than not, extremely complex and stressful weekends. During these times, Jeroen was always professional and where necessary, flexible in his work. I would happily recommend Jeroen to any future employers.
Credentials
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Test Engineer Certificate based on TMap Suite
EXIN your ICT competence partnerMar, 2019- Nov, 2024 -
BIMF EXIN Business Information Management Foundation with reference to BISL
EXIN your ICT competence partnerDec, 2018- Nov, 2024 -
Scrum Master Certified (SMC)
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)Oct, 2018- Nov, 2024 -
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)Sep, 2018- Nov, 2024 -
Reproducible Research
CourseraMar, 2018- Nov, 2024 -
Exploratory Data Analysis
CourseraJan, 2018- Nov, 2024 -
Getting and Cleaning Data
CourseraDec, 2017- Nov, 2024 -
R Programming
CourseraNov, 2017- Nov, 2024 -
The Data Scientist’s Toolbox
CourseraNov, 2017- Nov, 2024 -
ITIL Expert Managing Across the Lifecycle (ITIL-MALC)
EXIN your ICT competence partnerJan, 2017- Nov, 2024 -
PRINCE2 Practitioner
-Jan, 2013- Nov, 2024 -
EDS SED program (System Engineer Development)
EDSJan, 1999- Nov, 2024 -
Scrum Product Owner Certified (SPOC)
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)Feb, 2019- Nov, 2024
Experience
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CIMSOLUTIONS
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Netherlands
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IT Services and IT Consulting
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100 - 200 Employee
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Incident Coordinator
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Apr 2019 - Present
Incident Coordinator at DICTU via CIMSOLUTIONS
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Service Delivery Manager / Incident (proces) Manager
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2019 - Apr 2019
Service Delivery Manager, Incident Manager, Release Manager, Problem Manager, Incident Proces Manager
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Release Manager / Incident (Process) Manager (Telfort Account)
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2014 - 2019
Responsibilities: - Preparation and coordination of changes requested by Telfort projects in cooperation with the clients, projects, HP / DXC / Huawei engineering parties and third parties across the globe. - Production and Test environment planning and change deployments - Post change reviews and lessons learned - Improving procedures for Release Management / Incident Management - Management Information dashboards and reporting - Lead Incident recovery actions and coordination of resources. - Chairing Go / No Go meetings with Telfort Senior Management / Project managers - Weekly meetings with Telfort management and resolving parties to remove obstacles. - 24/7 duty manager / escalation manager Accomplishments - Transfer of knowledge to best-shore Incident Managers, transfer of daily Incident Management activities to best-shore location - Promoted to Incident Management Process manager overseeing 4 off-shore Incident Managers - Exceeded received KPI targets from KPN / Telfort senior management regarding number of P1s, downtime and percentage of tickets resolved within 48 hours. Exceeded targets all months except one since June 2016. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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IT Deployment Coordinator (ABN AMRO and RBS Account)
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2007 - 2014
Responsibilities:- Preparation and coordination of changes requested by ABN AMRO (and later RBS) projects in cooperation with the clients, projects, EDS / HP engineering parties and third parties across the globe. - Integration of Change management, Implementation coordination, Project management and Technical engineering and client inputs into a workable weekend plan.- Production and Test environment planning and change deployments- Chairing update conference calls with ABN AMRO / RBS Senior Management- Post change reviews and lessons learned- Improving procedures for deployment coordination- Management Information dashboards and reporting- Lead Incident recovery actions and coordination of resources- 3rd party supplier managementAccomplishments- Planned and coordinated the Dolly project which cloned the Access Online environment of RBS to ABN AMRO and for migrating the ABN AMRO customers from RBS to ABN AMRO. - Coordinated the Core Banking and Payments Dress rehearsals (x5) and Go-Live weekend for the creation of RBS NL, including more than 2100 change activities over 72 hours, across the globe, with no failed changes or deviations from the plan.- Regularly planned in excess of 100 master changes worldwide with multiple deployment tasks and teams per change.- Promoted to teamlead Deployment Coordination team- Successfully merged the Deployment Coordination (Production environment) en Test Environment Management team into one change tower- Promoted to teamlead Change Tower Show less
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Assistant Controller (Abn Amro and RBS account)
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2009 - 2011
For the Managed Storage Services (MSS) team: Calculating costs, budgets, resources, compare them with actual figures, financially split assets into Abn Amro and RBS part.
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Functional Support, Change and Release Manager (ABN AMRO Account)
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2004 - 2007
SME (Subject Matter Expert) for Risk Services Desk, involving both Credit risk and Market risk systems. Providing SME knowledge to ABN AMRO as well as other team members. Change and Release Manager for new versions of market risk software. Adding new functionalities and solving bugs in existing VBA (Visual Basic) applications. Accomplishments- Migration of knowledge to Best Shore locations (Egypt, India)- Delivering “Welcome to EDS” presentations for the new employees from the outsourcing deal with ABN AMRO Show less
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Information Analyst, Trainer (Ministry of Traffic and Transport Account)
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2003 - 2004
Information Analyst, Configuring vendor application, Communicating with client and external testers, Train users, Functional and Technical Support: EDS Ministry of Traffic and Transport Account Pilot implementation of Document Management System with a COTS (Customized of the Shelf) product (TRIM from Tower software).Accomplishments- Pilot was successful. Ministry accepted the solution despite the “challenging” environment.
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Programmer, Information Analyst, Functional Support, Technical Support (Nuon Account)
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1998 - 2003
Application Development on major Workflow application for Nuon Infrastructure. Accomplishments- Programming maintenance “WaveClient” application (difficult task due to lack of structure and documentation)- Successfully completing third and last part of SED program (System Engineer Development)
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Programmer, Information Analyst (EDS University)
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1998 - 1998
The second part of the SED program was the completion of a project at the EDS headquarters in Plano together with around 30 international students. The project was the creation of a new administrative system for students.Accomplishments- Gathering requirements, programming the software, testing the software, implementing the solution (part of the team)- Presenting the new solution (individual)- Successfully completing second part of SED program
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Information Analyst (Postbank account)
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1997 - 1998
Providing hand-on support during ITIL implementation for CND (Department of Postbank, now ING Bank)Accomplishments- Setting up configuration management- Successfully completing first part of SED program (internal System Engineer Development program within EDS)
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Education
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1993 - 1997
Maastricht University
Master, Finance / Economics -
1995 - 1997
Amsterdam University of Applied Sciences
HTS, Logistic Management -
1989 - 1993
HU University of Applied Sciences Utrecht (Hogeschool Utrecht)
HEAO, Business Economics -
1985 - 1988
Midland College
MEAO, Business Administration
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