Miftahul Ulum

IT Support Office Automation Helpdesk at PT POSCO DX INDONESIA
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Contact Information
us****@****om
(386) 825-5501
Location
Serang, Banten, Indonesia, ID
Languages
  • English Elementary proficiency
  • Indonesian Native or bilingual proficiency

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Bio

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Credentials

  • Computing Fundamentals
    Certiport - A Pearson VUE Business
    Sep, 2019
    - Nov, 2024
  • Kelas Quality Assurance
    Habiskerja.com
    Jun, 2023
    - Nov, 2024
  • Teknisi Muda Jaringan Komputer
    Badan Nasional Sertifikasi Profesi
    Nov, 2019
    - Nov, 2024
  • BC400 - Introduction to the ABAP Workbench
    Edugate

Experience

  • PT POSCO DX INDONESIA
    • Indonesia
    • Information Technology & Services
    • 100 - 200 Employee
    • IT Support Office Automation Helpdesk
      • Apr 2022 - Present

      - Record and maintained detailed of support requests, escalation, and action taken- Analyze post-troubleshoot, identify and propose improvement plan to avoid repetitive issues - Assist Manager deployment of DRM, PMS to comply with Information Security- Develop automation system such Master Image Windows 10 to replace old operating system- Provide first line identify to resolve issues and diagnosis for troubleshooting- End-user on-site support (Laptop/Desktop, Network, Printer, Telephone line)- Helpdesk support by remote desktop protocol connection Show less

    • IT Operator Data Center Helpdesk
      • Dec 2020 - Apr 2022

      As a data center operator, I supervised the Krakatau Posco Data Centerenvironment to ensure that the center's systems and network were functioning well. manage systems andalso identify, log, and report issues.Helpdesk:- Receive reports from users and perform troubleshooting- Support troubleshooting users by remote (daily) and visit & remote Weekends & night)Operation:- Changing MES & HMI devices that have problems at night and on holidays- First aid when a problem occurs at PTKP at night and on holidaysMonitoring:- Monitoring Data Center (Core, Server, Power Distribution Unit, Storage, Temperature Room Data Center)- Monitoring visual using Whatsup Gold, NMS System, Monitoring PRTG Leased Line and Internet- Monitoring UPS Battery Supply Electric (Check Temperature UPS Room, Transformation, Panel ACB, and UPS)- Monitoring TR Electric (Check ELD ACB Panel) Show less

  • PT Nuansa Cerah Informasi
    • Bandung Area, West Java, Indonesia
    • IT System Implementor
      • Feb 2020 - Apr 2020

      - Memberi pelatihan penggunaan sistem/aplikasi terhadap pengguna - Mengawasi penggunaan sistem/aplikasi untuk pengguna agar berjalan dengan baik - Monitoring dan troubleshooting sistem dan hardware - Memberi pelatihan penggunaan sistem/aplikasi terhadap pengguna - Mengawasi penggunaan sistem/aplikasi untuk pengguna agar berjalan dengan baik - Monitoring dan troubleshooting sistem dan hardware

  • PT PrimaLogic
    • Software Development
    • 1 - 100 Employee
    • Web Developer
      • Feb 2019 - Apr 2019

      Saya melakukan magang di PT. Primalogic Sebagai Web Developer dan menganalisis untuk suatu project yang di berikan dari perusahaan dan membuat aplikasi yang telah dianalisis dengan bahasa pemrograman php framework Codeigniter, database SQL Server Saya melakukan magang di PT. Primalogic Sebagai Web Developer dan menganalisis untuk suatu project yang di berikan dari perusahaan dan membuat aplikasi yang telah dianalisis dengan bahasa pemrograman php framework Codeigniter, database SQL Server

Education

  • Politeknik Pos Indonesia
    A.Md.Kom, Information Technology
    2016 - 2019

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