Experience

Sun Destinations

• South Africa
• Hospitality
• 1 - 100 Employee

• Human Resources Manager

  • Oct 2020 - Present

  - Develop and implement HR strategies and initiatives aligned with the overall business strategy- Bridge management and employee relations by addressing demands, grievances or any other employee/personnel issues- Recommend, implement and oversee new policies, approaches and procedures - Developing and administering human resources plans and procedures that relate to company personnel- Nurture a positive working environment- Oversee and manage a performance appraisal system that drives high performance- Implementing and revising a company’s compensation program- Assess training needs to apply and monitor training programs- Ensure legal compliance throughout human resource management- Creating and revising job descriptions- Maintaining company directory and other organisational charts- Implement disciplinary guidelines, circulate disciplinary action notices and follow ups - Schedule annual leave/days off according to workload and allocate stand in- Assist or facilitate payroll as well as overtime - Issue new contracts to employees as well as any increase letters - Inform employees of any changes - All administration from a Human Resources perspective. Show less

• Accounts Manager

  • Dec 2018 - Present

  - Responsible for ensuring all systems and third party booking systems are up to date and correct and correct from the financial aspect - Updating all bank statements on a daily basis and Reconciling bank statements with ResRequest bookings- Receipting payments to their relevant booking- Facilitating the payments to the lodges within the Sun Destinations portfolio- Ensuring all financial record keeping and administration is up to date and correct - Follow up on all payments due- Liaising and issuing agencies payment plans - Issue credit notes for cancelled bookings- Confirm refund requests and facilitate the process thereof - Implementing and overseeing any new policies/procedures and contracts - Any issues/complaints regarding cancellation and refund policies and requests - Checking supplier invoices and ensuring payments are correct - Identify and resolve invoicing issues or discrepancies, accounting discrepancies and other financial related issues - Onboarding of new properties; commission negotiations, policies and contracts - Responsible for VCS/Paygate - Liaise with our bank to rectify any payment discrepancies - Responsible for all financial administration- Handles all escalations or communications regarding outstanding payments with any and all suppliers- Facilitate complaints from agents/direct guests in camp- Obtain and liaise with camp managers to find out the guests experience in come - Work alongside camp owners/managers and agents to find a solution for guests - Work with camp managers to find a solution to rectify issues going forward Show less

• Human Resources Generalist

  • Feb 2020 - Oct 2020



Sothebys Commercial

• Office and Administration Manager

  • Oct 2017 - Dec 2018

  ONBOARDING OF NEW PERSONNEL:  Prepare new employee documentation for newly hired employees Ensuring smooth onboarding for newly appointed brokers, which include: - Drafting of employment contracts- Creating new email accounts - Preparing, gathering and updating of employee personal particulars Provide training regarding procedures and company system for new employeesBROKER ASSISTANCE: Assisting brokers where necessary with deals Supervising brokersOFFICE REFERRAL MANAGER: Receiving referrals Assigning referrals to relevant broker Conducting follow ups on referrals Adding new agents to the referral system  Maintaining accurate broker areas within the referral systemADMINISTRATION: Creating and maintaining necessary databases Implementing and maintaining appropriate filing systems Performing credit checks on businesses and individuals Creating invoices Designing and implementing procedural improvements for the company Updating and examining all required legal documentation  Researching vendors for pricing and delivery options and thereafter obtaining quotes Loading monthly leases/sales onto the pipeline system Getting approval for designs of boards & decals as well as ordering boards & decals for all brokersREPORTING: Compiling and completing monthly sales & leases reports  Prepare cash flow reports FINANCE/ACCOUNTING:  Following ups with clients regarding payment Ensuring timeously payments – made and received  Following up on overdue accounts Ensuring the preparation of payments Compiling files for concluded sales and/or leases which include: - Gathering necessary paperwork associated with the file, working out commission and commission splits. EMPLOYEE RELATIONS:  Communicating information (messages or instructions) to employees Being available to answer any questions posed by employees Maintaining employee personnel folders/files Show less

• Personal Assistant to Director

  • May 2017 - Oct 2017

   Creating and maintaining necessary databases Creating advertisements for properties on various sites Implementing and maintaining appropriate filing systems Answering calls Ordering and maintaining office supplies Performing credit checks on businesses and individuals Liaising with property management companies regarding vacancies and placement of new tenants Acting as first point of contact; dealing with correspondence Gathering and drafting of paperwork Show less



Private Sector

• IT Services and IT Consulting
• 700 & Above Employee

• Personal Assistant to Director

  • Jun 2015 - Apr 2017