Experience

Argen Corporation

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• IT Support Specialist

  • May 2022 - Present



Neighbourhood Brewing Company

• Canada

• Packaging Specialist

  • Oct 2021 - May 2022

  Excited to be starting my new career path following my craft beer passion and joining an amazing results proven team!! Excited to be starting my new career path following my craft beer passion and joining an amazing results proven team!!



Sea to Sky Network Solutions

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Manager - Remote Position

  • Nov 2019 - Oct 2021

  I deliver comprehensive support to technical team of 12 professionals, which include support coordinators. I formulate and introduce new procedures to manage escalated tickets and re-assignments as well as implement new process for standardized reviews. I participate in different meetings of technicians, assist remote team within BC, and ensure delivery of technical support services to all MSP clients. I devise and introduce technical training plans for technical personnel. • Successfully met assigned sales targets and deadlines by collaborating with business owners. • Optimized operational efficiency through creation and execution of strategic business plans. • Achieved 75% technician billable by devising and deploying robust strategies to maximize resource utilization. Show less



Connect Infrastructures

• Canada
• Telecommunications
• 1 - 100 Employee

• Operations /Sales Manager

  • Jul 2016 - Dec 2019

  I reviewed status of billable work, while ensuring delivery of top-notch customer services to enhance business profitability as per company standards and procedures. I delivered long-term support to technicians for timely completion of all activities and accommodated all service requests. I monitored and timely updated technical time sheets, while overseeing complete management of all service requests backlog. I forecasted, designed, and presented 5-year budget for MSP clients to replace managed hardware and software. • Successfully met and surpassed set SLAs by receiving positive feedback from MSP clients. • Played key role in ensuring 75% utilization of all technical resources to meet client requirements and company standards. Show less