Experience

Motus A/S

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Aug 2022 - Present



Lomax A/S

• Denmark
• Retail Office Equipment
• 100 - 200 Employee

• IT Project Manager

  • Mar 2021 - Aug 2022



GlobalConnect

• Sweden
• Telecommunications
• 700 & Above Employee

• Carrier Manager

  • Mar 2017 - Mar 2021

   Re-negotiation and renewal of leased line services  Responsibility for escalations cases resolution (escalation, follow-up and delivery)  Ensuring optimal delivery processes with suppliers (process descriptions, training, etc.) across the organization  Analysis of vendor product portfolio measured against own product portfolio  Ensuring correct dataflow as well as correct data quality in internal support systems  Responsible stakeholder on procurement system in DK and DE, labelled Recurring PO, for leased line services  Support function for the organization on tenders wherein third-party services is required  General support on presale, implementation and operations for service deliveries to high priority customers  Vendor contract maintenance and development on documentation i.e. Frame agreements, SLA’s, escalations matrix, checklists etc.)  Vendor purchases optimalization for leased lines (pricing and products)  Responsibility for vendor score card system  Optimization and clarification of backbone extensions in existing networks for leased lines, e.g. upgrading the company's network and lines throughout Europe and Scandinavia regions  General inquiry handling from new potential vendors  Vendor portals administration  Organizing status meetings with vendors  Primary stakeholder and responsible for new leased line management system in Dynamics AX supporting highly detailed information on service related to third parties Show less



GlobalConnect

• Sweden
• Telecommunications
• 700 & Above Employee

• Project Management

  • 2012 - 2017

  (Continuation of role as project coordinator) Project management on larger projects and offers to customers such as Danish Crown, Nordisk Film Cinemas, Arla Foods, Brenntag Nordic, B4Restore, BDO Revision, AMBU, Ikano Finans, L'Oréal Danmark, Grundfos Holding A/S, Krifa, etc. Primary contact on. escalations related to implementation. Responsible for new workflows related to daily processes in the service delivery department. Coordinator on all external business documents related to implementation. Delegate for management in Service Delivery department within GlobalConnect A/S. Show less

• Project Coordinator

  • 2008 - 2012

   Project Coordination of incoming orders. Delivery manager for own portfolio for global operators such as Verizon Business, British Telecom, AT&T, T-Systems, CenturyLink, Orange Business, GTT etc. Resource management in production. Coordination with production to ensure timely delivery of new services. Ordering third party services, including coordination of and with subcontractors domestic and abroad. Coordination of technical details in the delivery processes. Technical advice in relation to implementation to customers domestic and abroad. Participation in tender processes and presentation offerings to customers. Customer service, validation and processing of technical orders. Responsible for start-up meetings. Participation in the clarification of processes. Processing data for KPI. Show less



Bie & Berntsen

• IT-Coordinator

  • 2005 - 2007

   Processing an uploading vendor catalogs and prices from Navision Attain (ERP system).  Administration, maintenance, and distribution of vendor catalogs on the BB Website.  Administration, maintenance, extraction and distribution of e-catalogues, to portals (IBX, gatetrade), and directly to customers Procurement systems.  Continuous quality follow-up on all e-catalogs, including scorecards, customer requirements/improvement suggestions, etc.  Revenue statistics and reporting on all e-catalogs.  QA and data validation of master data i Navision Attain (ERP system).  Webmaster on BBs Website and ecommerce solution based on Microsoft Content Management System and Microsoft Commerce Portal.  Preparation of guides for internal use.  Coordination of internal as well as external correspondence in connection with the company's IT Solutions and decision maker to a lesser extent.  Small-scale marketing-related tasks.  Project manager in relation to the management of the internal IT structure forward-looking.  Various IT-related tasks. Show less



Cybercity

• Telecommunications
• 1 - 100 Employee

• Technical Support Coordinator

  • 2003 - 2005

   Inbound role with focus on support for customer based internet.  General customer service.  Complaint end customer responsible  Inbound sales to promotional customers.  Driven process-enhancing proposals, several of which were implemented in customer service and support  Active in 2 Project groups: Call reduction measures and improvement of the error reporting process.  Training of new employees.  Partly responsible for support in management absence.  Responsible for written contact with customers from support to consumer. Show less



TDC Mobil

• Telemarketing Representative

  • 2001 - 2003

   Training of employees.  Telemarketing.  Delegate for team leaders in the department.  Problem solver in the department.  Lead-consultant.  Responsible for sales driven product descriptions according to sales in TDC Mobile customer service.  Supporter/Account Management for association customers.  Responsible for scripts colleagues in connection with various campaigns.  Various ad-hoc tasks.  Training of employees.  Telemarketing.  Delegate for team leaders in the department.  Problem solver in the department.  Lead-consultant.  Responsible for sales driven product descriptions according to sales in TDC Mobile customer service.  Supporter/Account Management for association customers.  Responsible for scripts colleagues in connection with various campaigns.  Various ad-hoc tasks.