Experience

Bon Me

• United States
• Food & Beverages
• 1 - 100 Employee

• Director of Mobile Operations

  • Jan 2018 - Present

  I oversee Bon Me's food truck, food cart, and catering business as well as our internal deliveries. I work with our CEO to determine the direction our mobile business will take and what our priorities will be, with our head chef to make sure our new and seasonal dishes are executed properly within the confines of a food truck or cart, with our Community team to develop our events and marketing strategy, and with our restaurant and commissary leadership teams to coordinate and improve our operations and service across the company. I manage a team of operations- and site-based managers, all of whom have been promoted and trained to their current positions from our hourly team, and I support and coach them through building and training their own teams, developing new and growing established sites, maintaining their vehicles and equipment, and becoming independent and thoughtful leaders.(I'm also pretty handy with a screwdriver when things go sideways.) Show less

• Mobile Operations Manager

  • Apr 2016 - Present

  I manage and coach a team of supervisors and crew members and oversee the performance and development of a group of our high volume and developmental sites. I work on trucks and off to improve and support service management, troubleshooting, maintenance and upkeep, employee development, and diversity, and focus on building systems to standardize and improve our processes while making them easier, quicker, safer, and more sustainable.Accomplishments include:- taking ownership of our most logistically complex site and coordinating with our kitchen and delivery teams to streamline operations, increase efficiency and reliability, lower labor costs, and increase sales- generalizing some of these systems for use across the truck team- standardizing our end-of-day procedure to improve truck organization and cleanliness, inventory management and food waste, safety, and efficiency- creating and managing a new supervisory positions in charge of the crew members responsible for inventory, loading, and organization of trucks before and after service- creating a tracking system for fleet management and maintenance for 10 food trucks and carts- assisting in development of crew member, supervisor, and manager training and policies that emphasize teamwork, ongoing development, food safety, working with diverse people and groups, and a positive work environment Show less

• Supervisor

  • Aug 2015 - Apr 2016

  I oversaw a variety of services, including our most high volume locations, special events, and catering. I managed and coached crew members to uphold customer service, food quality, sanitation, and safety standards, and maintain a positive environment.

• Crew Member

  • Mar 2015 - Aug 2015



City of Cambridge

• Government Administration
• 700 & Above Employee

• Community Relations Assistant

  • Jun 2015 - Mar 2016

  Starting in the Traffic, Parking & Transportation Department as the first dedicated communications staff member, I focused on standardizing existing online materials and creating sustainable systems to improve efficiency and consistency going forward. I created guides and templates while ensuring prompt responses to Cambridge citizens' questions and concerns, drafting press materials, and creating regular content for TP&TD's website. Starting in the Traffic, Parking & Transportation Department as the first dedicated communications staff member, I focused on standardizing existing online materials and creating sustainable systems to improve efficiency and consistency going forward. I created guides and templates while ensuring prompt responses to Cambridge citizens' questions and concerns, drafting press materials, and creating regular content for TP&TD's website.



Berkman Klein Center for Internet & Society at Harvard University

• United States
• Research Services
• 1 - 100 Employee

• Research Assistant

  • Jun 2014 - Jun 2015

  As a member of the Youth and Media team, I contributed to ongoing projects through outlining, drafting and editing memos, briefs, emails, and lesson plans, coordinating logistics for working groups and conferences, and running workshops with local students. My main project focused on online hate speech and its impacts on youth. I surveyed a broad range of literature on hate speech, radicalization, and various responses, and oversaw the formation and upkeep of a network of collaborators from government, tech/industry, and academia working towards meaningful interventions. Show less



Yale University Student Technology Collaborative

• Senior Student Developer & Team Lead

  • May 2012 - May 2014

  Starting as a Student Developer, I worked on projects to address Yale student and staff needs. As a Team Lead, I oversaw a three-person team working to gather input, design, and beta an app in four months. We mainly used Ruby on Rails, and I specialized in writing tests for existing code and coaching others in test-driven development. Starting as a Student Developer, I worked on projects to address Yale student and staff needs. As a Team Lead, I oversaw a three-person team working to gather input, design, and beta an app in four months. We mainly used Ruby on Rails, and I specialized in writing tests for existing code and coaching others in test-driven development.



Yale Precision Marching Band

• Drum Major

  • Jan 2013 - Jan 2014

  I was honored to end my four years with the Yale University Bands as the YPMB Drum Major -- the musical and cultural leader of the 100-person band as well as the director of the 20+ student officers. I was honored to end my four years with the Yale University Bands as the YPMB Drum Major -- the musical and cultural leader of the 100-person band as well as the director of the 20+ student officers.