Carlos De La Uz
Public Safety Technology Manager at City of Doral- Claim this Profile
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Bio
Credentials
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Netmotion - VPN Mobility
NetMotion Software by AbsoluteNov, 2021- Nov, 2024 -
LASO (Local Agency Security Officer)
FDLEDec, 2020- Nov, 2024 -
FCIC/NCIC
FDLEDec, 2018- Nov, 2024 -
Genetec Security Center 5.10
GenetecFeb, 2012- Nov, 2024 -
CJIS
FDLEAug, 2008- Nov, 2024
Experience
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City of Doral
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United States
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Government Administration
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1 - 100 Employee
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Public Safety Technology Manager
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Sep 2022 - Present
- Manages the planning, design, installation, operation, maintenance, and repair of the City’s public safety technology infrastructure including but not limited to mission-critical radio communications networks, Automatic Vehicle Location (AVL) units, License Plate Readers (LPR), fingerprint readers, body worn camera technology, city-wide access control, city-wide video security cameras systems and associated components and applications, in order to maintain and consistently improve security, reliability, performance and capacity.- Manages the preparation of technology recommendation memoranda and technical specifications forthe procurement of public safety technology hardware, software, and services.- Manages public safety technology disaster recovery and business continuity plans to deal withcatastrophic and cybersecurity events.- Manages personnel to ensure that the Department’s Computer Incident Response, which responds tosecurity intrusions, virus outbreaks, and forensics criminal investigations, is reporting such incidents toFlorida Department Law Enforcement (FDLE).- Appointed as the LASO (Local Agency Security Officer) and coordinates the Bi-Annual Technical Auditswith Florida Department Law Enforcement (FDLE). Maintains the FBI Criminal Justice InformationSystems security policy. Sustains the NIBRS/FIBRS platform current and manages the policedepartment’s Computer Aided Dispatch and Records Management Systems.- Upon activation of the City of Doral’s Emergency Operations Center (EOC), manages IT personnelscheduling, ensure network connectivity, provide technical support to EOC Staff and all resourcesdeployed as a result of any emergency.- Manages the team that supports the Police desktop services and business applications by themonitoring, organizing, coordinating, and responding to repair and problem requests and alerts.- Supervises the security and support of the local area and the Departments wide area network. Show less
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Police IT Supervisor
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Dec 2014 - Sep 2022
-Manage Public Safety Information Technology day to day operations.-Establish and direct the strategic and tactical goals, policies, and procedures for the Public Safety Information Technology department.-Oversee and participate in the development and administration of the Public Safety IT budget; approve the forecast of funds needed for staffing and equipment; approve expenditures and implement budgetary adjustments as necessary. Improved cost efficiencies for IT services by 12%.-Provide leadership, customer service training and motivation to Public Safety IT Staff.-Oversee technological needs for multiple expansions and buildouts such as the Police Training Center, Police Main Headquarters, Emergency Operations Center and Real Time Information Center.-Responsible for managing and renegotiating vendor contracts. -Evaluate, recommend, and implement Public Safety hardware and software. Manage various new implementations and upgrades using proven project management practices.-Manage copies of software licenses, warranties, maintenance agreements.-Oversee RTOC and EOC IT Infrastructure.-Establish and maintain effective working relationships with elected officials, department heads, city employees and other public safety agencies -Manage resilient operations for Public Safety systems such as: CAD/RMS system, City Wide LPR, Police Vehicle AVL, and Public Safety radio systems-Oversee compliance matters and successfully pass Police Department FDLE Technical Audit, and Police Accreditation. Show less
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Information Technology Help Desk Supervisor
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Dec 2014 - Dec 2015
-Planned, coordinated, and supervised the execution of projects, work assignments, and workloads for help desk personnel and IT Public Safety Tech ensuring adherence to departmental policy and procedures, performance, and operational issues.-Supervised the development, support, and maintenance of business-critical solutions for the City Departments-Trained staff on operational procedures and troubleshooting techniques. Provided training on new hardware and/or software applications as requested.-Ensured staff provided timely and considerate customer service to end users by opening help desk calls and resolving technical issues.-Supervised numerous projects for Citywide, such as rolling out PDA handhelds, refresh of PCs, and technical security RSA tokens for dual authentication for all users. -Supervised maintenance and support for all City desktops, laptops, and hardware peripherals.-Implemented new help desk system for City users and Police staff.-Improved service delivery by optimizing maintenance contracts and vendor SLAs Show less
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TrialGraphix
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United States
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Legal Services
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1 - 100 Employee
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Information Technology Support Manager
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Jan 2014 - Dec 2014
-Managed enterprise-wide VMware virtual architecture on Dell Power Edge Server Line. -Responsible for complete backup and restoral of organizational systems using ARCserve Backup and Backup Tape Libraries. -Technical and administrative support of LAN/WAN networks. -Implemented and managed Active Directory, DHCP, DNS, WSUS, Antivirus and Backup servers in the corporate network. -Managed 24-hour help desk, using Service Desk Plus and Autotask ensuring support calls are logged and handled effectively. -Provided ongoing maintenance and support of internal communications such as Lotus Domino, Lotus Domino Sametime, Lotus Traveler server for smart phone devices, Blackberry Servers, Modus Gate spam filtering, Cisco Switches and Routers. -Ensured the stable operation of remote VPN users, using Check Point firewalls. -Managed and supported COLO site for business continuity with redundant systems. -Proficient with DRAC, Remote Desktop, NetSupport remote management tools. -Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. -Troubleshoot and resolved complex computer-related problems. Show less
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Power Financial Credit Union
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United States
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Banking
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1 - 100 Employee
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Systems Support
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Jan 2008 - Dec 2014
-Assisted in the day-to-day support of the communications network and Internet services. -Managed Help Desk using Track-It help desk software system. -Supported and maintained Citrix and Terminal Services. -Created Citrix server environment in the Citrix Farm Server for enterprise support -Supported virtual environments built on Citrix and VMware. -Carried out troubleshooting and repair of PC’s, laptops, and Servers. -Conducted testing and installing upgraded and Patches from Fiserv -Worked on team projects to roll out new updates/patches provided by Fiserv. -Worked with Security Dept. to maintain audit of employees and user access. -Analyzed and diagnosed operating problems. -Ensured that work is performed in compliance with departmental policies, procedures and regulations. -Served as main point of contact for VOIP systems. Maintained local phone connectivity and call manager services. -Maintained Enterprise email server system Show less
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Education
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2008 - 2012
Broward College
Bachelor of Applied Science - BASc, Computer and Information Sciences and Support Services -
1999 - 2002
Horeb Christian
High School Diploma
Community
