Experience

First Church of Christ, Congregational

• Organist and Music Director

  • Jul 1997 - Present

  West Hartford, CT Provide direction and leadership of a strong and growing music ministry program. Adept at leading and performing in all traditional church music genres, but also experienced in gospel, jazz, and contemporary repertoire. Striving to make a vibrant musical worship experience on multiple sensory levels to fully engage congregational participation.



MassMutual

• United States
• Financial Services
• 700 & Above Employee

• Configuration Management Process Owner

  • May 2013 - Jan 2015

  Springfield, Massachusetts Area Stood up a Configuration Management process using the HP Service Manager/UCMDB tool. Set direction and action plans to address gaps in configuration management information. Designed and provided training for IT staff on the value of accurate and complete configuration management information. Defined key KPI's to depict progress toward increased accuracy. Worked with HP technicians to dynamically map 100 of the key applications in MassMutual's portfolio.

• Director, Asset and Change Management

  • Jul 2010 - May 2013

  Springfield, Massachusetts Area Work to combine the ITAM and ITIL Change Management Disciplines. Assist in the development and implementation of an integrated ITAM Asset Management Repository and an ITIL Configuration Management Database (CMDB). Provide input into a tool selection to facilitate our strategy. Become the single source of truth for IT Assets/Configuration Items for the enterprise.

• Consultant

  • Feb 2009 - Jul 2010

  Engaged as an ITAM Subject Matter Expert to develop a strong ITAM Program based upon industry standard best practices. • Lead several specific efforts to address Internal Audit requirements • Provided expertise and recommendations to address Internal Audit requirements lead by others • Conducted a baseline assessment of ITAM practices against industry standard performance levels • Provided a road map to establish an industry standards based ITAM program • Providing assistance and… Show more Engaged as an ITAM Subject Matter Expert to develop a strong ITAM Program based upon industry standard best practices. • Lead several specific efforts to address Internal Audit requirements • Provided expertise and recommendations to address Internal Audit requirements lead by others • Conducted a baseline assessment of ITAM practices against industry standard performance levels • Provided a road map to establish an industry standards based ITAM program • Providing assistance and direction on implementing the road map • Assisting in the development of a Procure to Pay solution • Assisting in the development of an integrated ITAM/ITIL CMDB strategy • Assisting in the development of a centralized software library/ITIL DSL/Disaster Recovery solution • Assisting in the development of a Service Catalog solution • In the first nine months of development, realized savings in operations in the range of six figures due to improved ITAM discipline



Boratko ITAM Enterprises

• Owner

  • Feb 2009 - Jul 2010

  Providing subject matter expertise in the tracking and management of IT Assets....Hardware, Software, Shareware, industry best practices. Currently engaged as a consultant to MassMutual, Springfield, MA. • Developed an ITAM Performance Assessment Maturity Model based on IAITAM best practices to assess the performance of organizations in all 12 Key Performance Areas • Contributing to ISO 19770-4 efforts to establish an industry standard performance measurement process • Developed a… Show more Providing subject matter expertise in the tracking and management of IT Assets....Hardware, Software, Shareware, industry best practices. Currently engaged as a consultant to MassMutual, Springfield, MA. • Developed an ITAM Performance Assessment Maturity Model based on IAITAM best practices to assess the performance of organizations in all 12 Key Performance Areas • Contributing to ISO 19770-4 efforts to establish an industry standard performance measurement process • Developed a Software Compliance Action Plan to rectify software compliance issues within 30 days Show less



The Hartford

• United States
• Financial Services
• 700 & Above Employee

• Director, IT Asset Management

  • Jan 2006 - Jan 2009

  Lead a team of nine technicians charged with tracking 45,000+ network and PC assets, ensuring corporate-wide software compliance. Accountable for identifying and implementing service delivery and cost efficiency improvements through process changes and vendor negotiations. • Spearheaded reassignment of AT&T AGNS Services, saving The Hartford $55K/month • Introduced software harvesting of unused Microsoft Software and other third party applications, realizing $1.5M in cost avoidance in… Show more Lead a team of nine technicians charged with tracking 45,000+ network and PC assets, ensuring corporate-wide software compliance. Accountable for identifying and implementing service delivery and cost efficiency improvements through process changes and vendor negotiations. • Spearheaded reassignment of AT&T AGNS Services, saving The Hartford $55K/month • Introduced software harvesting of unused Microsoft Software and other third party applications, realizing $1.5M in cost avoidance in 2007, with an additional $750K YTD in 2008. • Facilitated Amnesty program, recovering 1,500 desktops and laptops • Initiated Hardware Asset Reclamation program for terminated and transferred employees, recovering over $1.2M in assets YTD 2008 • Lead the enterprise wide IT Asset Management SWAT Team, working with technical and business contacts to orchestrate and automate governance and other asset management processes at the directive of The Hartford’s Senior IT Executive Initiatives

• Director, Service Management

  • Jun 2003 - Jan 2006

  Responsible for Enterprise Systems Management service implementation and support, centralized service delivery reporting and support of centralized information sources and applications for IT infrastructure. Tasked with the implementation and roll out of ITIL based Service Request, Incident Management, Change Management, Configuration Management, and Problem Management processes and applications. On a monthly basis, these systems handled 8,000 Service Requests, 32,000 Incidents, 1,500 Change… Show more Responsible for Enterprise Systems Management service implementation and support, centralized service delivery reporting and support of centralized information sources and applications for IT infrastructure. Tasked with the implementation and roll out of ITIL based Service Request, Incident Management, Change Management, Configuration Management, and Problem Management processes and applications. On a monthly basis, these systems handled 8,000 Service Requests, 32,000 Incidents, 1,500 Change Events, 100 Problems, Serviced a corporate population of 28,000, Supported a technical organization of 850 staff. • Supervised development and roll out of these systems over a 9-month period. • Eliminated all service support gaps identified by an independent benchmark firm. • Deployed an online service request system to an additional 6,000 employees, working with both senior technical and business executives. • Managed staff of 27 technicians and budget of over $7 million.

• Assistant Director, Network Services

  • 1995 - 2006

  • Led 95-member staff supporting all data and voice telecommunications for the corporation, 160 locations world wide and The Hartford’s web presence • Managed a $34M budget • Division head liaison with senior IT management, business leadership and telecommunications vendors. Network availability during this period ranged from 99.941% to 100.000%