Pronoy Banerjee (he/him)
Customer Success Manager at Intranet Connections- Claim this Profile
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Topline Score
Bio
Prashant Dixit
Pronoy is a great asset to the team. He has exceptional technical and customer management skills. He comes across as a cheerful, optimistic, thoughtful and mature individual. He has been instrumental in some of our key initiatives while we were setting up the team. Has been a great support and trustworthy comrade throughout the process. He assisted with interviews, process designing, owning the Documents repository, creating our internal Site and even creating an outstanding "intro video" for our team. He is a geek type, goes deep into intricate things and that makes him a great resource during complex issues. Thanks, Pronoy for all that you do...It's always a pleasure!
Prasun Choudhury
"A team player at heart & rock star at work" Pronoy has been an absolute pleasure to work with. His ability to turn feedback and inputs into positive tangible results within quick time, is truly commendable. He understands the landscape of changing team requirements adeptly & has been always aligned with them. A proactive approach to situations is a very big plus in his kitty & has helped ensure overall development of the team and processes. What I most appreciate in him is his "never-say-die" attitude towards his work and his focus on delivery. Not only is he a great technical resource to have on the team, he is also a wonderful people person which makes him an in-disposable asset to any organization.
Prashant Dixit
Pronoy is a great asset to the team. He has exceptional technical and customer management skills. He comes across as a cheerful, optimistic, thoughtful and mature individual. He has been instrumental in some of our key initiatives while we were setting up the team. Has been a great support and trustworthy comrade throughout the process. He assisted with interviews, process designing, owning the Documents repository, creating our internal Site and even creating an outstanding "intro video" for our team. He is a geek type, goes deep into intricate things and that makes him a great resource during complex issues. Thanks, Pronoy for all that you do...It's always a pleasure!
Prasun Choudhury
"A team player at heart & rock star at work" Pronoy has been an absolute pleasure to work with. His ability to turn feedback and inputs into positive tangible results within quick time, is truly commendable. He understands the landscape of changing team requirements adeptly & has been always aligned with them. A proactive approach to situations is a very big plus in his kitty & has helped ensure overall development of the team and processes. What I most appreciate in him is his "never-say-die" attitude towards his work and his focus on delivery. Not only is he a great technical resource to have on the team, he is also a wonderful people person which makes him an in-disposable asset to any organization.
Prashant Dixit
Pronoy is a great asset to the team. He has exceptional technical and customer management skills. He comes across as a cheerful, optimistic, thoughtful and mature individual. He has been instrumental in some of our key initiatives while we were setting up the team. Has been a great support and trustworthy comrade throughout the process. He assisted with interviews, process designing, owning the Documents repository, creating our internal Site and even creating an outstanding "intro video" for our team. He is a geek type, goes deep into intricate things and that makes him a great resource during complex issues. Thanks, Pronoy for all that you do...It's always a pleasure!
Prasun Choudhury
"A team player at heart & rock star at work" Pronoy has been an absolute pleasure to work with. His ability to turn feedback and inputs into positive tangible results within quick time, is truly commendable. He understands the landscape of changing team requirements adeptly & has been always aligned with them. A proactive approach to situations is a very big plus in his kitty & has helped ensure overall development of the team and processes. What I most appreciate in him is his "never-say-die" attitude towards his work and his focus on delivery. Not only is he a great technical resource to have on the team, he is also a wonderful people person which makes him an in-disposable asset to any organization.
Prashant Dixit
Pronoy is a great asset to the team. He has exceptional technical and customer management skills. He comes across as a cheerful, optimistic, thoughtful and mature individual. He has been instrumental in some of our key initiatives while we were setting up the team. Has been a great support and trustworthy comrade throughout the process. He assisted with interviews, process designing, owning the Documents repository, creating our internal Site and even creating an outstanding "intro video" for our team. He is a geek type, goes deep into intricate things and that makes him a great resource during complex issues. Thanks, Pronoy for all that you do...It's always a pleasure!
Prasun Choudhury
"A team player at heart & rock star at work" Pronoy has been an absolute pleasure to work with. His ability to turn feedback and inputs into positive tangible results within quick time, is truly commendable. He understands the landscape of changing team requirements adeptly & has been always aligned with them. A proactive approach to situations is a very big plus in his kitty & has helped ensure overall development of the team and processes. What I most appreciate in him is his "never-say-die" attitude towards his work and his focus on delivery. Not only is he a great technical resource to have on the team, he is also a wonderful people person which makes him an in-disposable asset to any organization.
Experience
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Intranet Connections
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Nov 2021 - Present
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Druva
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United States
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Software Development
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700 & Above Employee
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Customer Success Manager
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Apr 2019 - Oct 2021
- Key Advocate for Large Enterprise Account with a focus on Engagement and Experience.- Drive adoption and discover expansion opportunities.- Build strong relations with Executive sponsors and Product owners.- Monitor account health to ensure alignment with customer's use cases and overall success.- Assist with the implementation and deployment; drive project progress meetings and closely work with Sales and renewals to ensure no service gaps.- Identify Churn risk and proactively orchestrate meetings and engage resources to eliminate the risk- Conduct Business reviews and stand up meetings for driving customer projects to completion. Offer best practices and conduct health review meetings to ensure alignment with customer's business needs.
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Advanced Technical Support Engineer
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Mar 2017 - May 2019
- Working as a part of a premium Support team for Large Enterprise Accounts.- Acting as a Spoc for Large Enterprise accounts.- Provided Technical expertise during POC and customer onboarding.- Helping create precise customer-facing product documentation and tutorial videos.- Reviewing Bug tickets and prioritizing fixes.- Escalation handling and providing quick resolution for critical scenarios.
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Senior Technical Support Engineer
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Apr 2016 - Jun 2017
- Escalation handling for tickets from the frontline team.- Improving knowledge base by contributing high quality product documentation.- Maintaining case quality and health.- Mentoring new hires- Tracking product bugs and co-ordinating with Engineering.
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Technical Support Engineer
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Sep 2014 - Mar 2016
Frontline Support Engineer for Druva's Endpoint backup product - inSync.Roles involved debugging, investigating issues reported by administrators.Documentation and research for corner scenarios.
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Bennett Coleman and Co. Ltd. (Times Group)
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India
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Newspaper Publishing
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700 & Above Employee
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Senior Server Engineer
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Feb 2013 - Aug 2014
-Server administration, Installation, troubleshooting (2003 / 2008 / 2008R2)-Application Support and coordination with Vendor.-Windows & Veritas cluster administration-Daily monitoring of Leased lines, Routers, Switches, Servers.-Checking event logs for potential threats minimizing downtime, -Installation and Configuration of backup servers as per contingency plans.-Preparing SOP for all the newly deployed workflows.-Workflow management and supporting the editorial staff.
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Enterprise Platform Support Engineer - Microsoft
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Jan 2012 - Jan 2013
Worked as a Platform Support Engineer.Responsibilities included:- Troubleshooting Windows Cluster Issues- Troubleshooting Windows Servers.- Visualization (Hyper-V, VmWare)- System Deployment- Backup and recovery.- Recovering from a Blue Screen.- Windows Updates issues Worked as a Platform Support Engineer.Responsibilities included:- Troubleshooting Windows Cluster Issues- Troubleshooting Windows Servers.- Visualization (Hyper-V, VmWare)- System Deployment- Backup and recovery.- Recovering from a Blue Screen.- Windows Updates issues
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Education
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2008 - 2011
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Computer Science -
2005 - 2008
All India Shivaji Memorial Societys College of Engineering, Pune
Diploma, Computers -
2000 - 2005
Stella Maris High School
Senior Secondary
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