Jason Gelband
System Administrator at Corvel- Claim this Profile
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Topline Score
Bio
Troy Clifton
Jason is very detail oriented and dependable in the daily operations of a high-tech company like Expedia. I was always able to rely on Jason for his knowledge regarding the operations procedures, technical requirements, and tools that were utilized. Jason helped guide the organization in what was needed from a tools perspective for the engineers to build the best system possible.
Robin Allen
I actually worked with Jason in several roles within Expedia. The biggest role being Incident Management. There came a time where our team was handing over incident management responsibilities over to NOC Tier 1 and 2. I traveled to their location about 5 times to train and set them up to take on these responsibilities while our team took on a new role. Jason was one of my go to people. Very attentive, paid attention to detail (which we know is hard in the IT world), and was always right there ready to ask what was next and what can I do to help. Once we finished the training I was able to point new people, or people who had a difficult time grasping specific concepts to Jason to help while I was off location, and during live onboarding of the needed processes. He is quiet, but takes charge, and does what he can to take on things needed no matter the "job description" attached to his name. Thank you Jason for your time at Expedia! Definitely an asset!
Troy Clifton
Jason is very detail oriented and dependable in the daily operations of a high-tech company like Expedia. I was always able to rely on Jason for his knowledge regarding the operations procedures, technical requirements, and tools that were utilized. Jason helped guide the organization in what was needed from a tools perspective for the engineers to build the best system possible.
Robin Allen
I actually worked with Jason in several roles within Expedia. The biggest role being Incident Management. There came a time where our team was handing over incident management responsibilities over to NOC Tier 1 and 2. I traveled to their location about 5 times to train and set them up to take on these responsibilities while our team took on a new role. Jason was one of my go to people. Very attentive, paid attention to detail (which we know is hard in the IT world), and was always right there ready to ask what was next and what can I do to help. Once we finished the training I was able to point new people, or people who had a difficult time grasping specific concepts to Jason to help while I was off location, and during live onboarding of the needed processes. He is quiet, but takes charge, and does what he can to take on things needed no matter the "job description" attached to his name. Thank you Jason for your time at Expedia! Definitely an asset!
Troy Clifton
Jason is very detail oriented and dependable in the daily operations of a high-tech company like Expedia. I was always able to rely on Jason for his knowledge regarding the operations procedures, technical requirements, and tools that were utilized. Jason helped guide the organization in what was needed from a tools perspective for the engineers to build the best system possible.
Robin Allen
I actually worked with Jason in several roles within Expedia. The biggest role being Incident Management. There came a time where our team was handing over incident management responsibilities over to NOC Tier 1 and 2. I traveled to their location about 5 times to train and set them up to take on these responsibilities while our team took on a new role. Jason was one of my go to people. Very attentive, paid attention to detail (which we know is hard in the IT world), and was always right there ready to ask what was next and what can I do to help. Once we finished the training I was able to point new people, or people who had a difficult time grasping specific concepts to Jason to help while I was off location, and during live onboarding of the needed processes. He is quiet, but takes charge, and does what he can to take on things needed no matter the "job description" attached to his name. Thank you Jason for your time at Expedia! Definitely an asset!
Troy Clifton
Jason is very detail oriented and dependable in the daily operations of a high-tech company like Expedia. I was always able to rely on Jason for his knowledge regarding the operations procedures, technical requirements, and tools that were utilized. Jason helped guide the organization in what was needed from a tools perspective for the engineers to build the best system possible.
Robin Allen
I actually worked with Jason in several roles within Expedia. The biggest role being Incident Management. There came a time where our team was handing over incident management responsibilities over to NOC Tier 1 and 2. I traveled to their location about 5 times to train and set them up to take on these responsibilities while our team took on a new role. Jason was one of my go to people. Very attentive, paid attention to detail (which we know is hard in the IT world), and was always right there ready to ask what was next and what can I do to help. Once we finished the training I was able to point new people, or people who had a difficult time grasping specific concepts to Jason to help while I was off location, and during live onboarding of the needed processes. He is quiet, but takes charge, and does what he can to take on things needed no matter the "job description" attached to his name. Thank you Jason for your time at Expedia! Definitely an asset!
Experience
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Corvel
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Russian Federation
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Wellness and Fitness Services
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1 - 100 Employee
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System Administrator
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Aug 2016 - Present
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FIS - Fidelity Information Services
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Representative II
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Mar 2014 - Aug 2016
Job Summary: Provide Single Point of Contact (SPOC) for delivering Level I & II technical support by administering and supporting new and existing PCs and peripherals over the phone in a remote capability. This includes troubleshooting, diagnosing, and resolving hardware and software issues while adhering to the defined internal escalation process. General Duties and Responsibilities Include • Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware • Troubleshoot, diagnose and resolve issue on desktop systems, workstations, servers and networks issues in a heterogeneous environment • Provide account management including creation and deleting users and coordination the addition or changing of users as well as maintaining account security settings for users. • Maintain password, data integrity and file system security for the desktop environment • Communicate highly technical information to both technical and nontechnical personnel • Recommend hardware and software solutions, including new acquisitions and upgrades Show less
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Pearson North America
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Education Administration Programs
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Technical Support Specialist
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Dec 2013 - Feb 2014
Work in a fast paced, dynamic environment, as part of a leading edge technical support team. Provide support to a broad base of users with a mixture of solutions-oriented technical support and customer service, while adhering to established standards and service level agreements. Provide application support to both internal and external customers, pertaining to software functionality, incident resolution and system configuration. Contribute to success of the department as well as satisfaction of the customer. Escalate incidents with very specific details to Support Engineering for any complex system-wide support issues Document in detail all interactions with customers from initial call to resolution in CRM tool. Provide input on possible entry or update to the knowledge base articles. Show less
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Expedia, Inc.
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United States
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Real Estate
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NOC Associate System Administrator
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Oct 2009 - Aug 2013
• Supports all aspects of daily operational activities including account and resource management, Incident/Problem/Change management, backup/recovery and server hardware and software monitoring, maintenance and upgrades. • Provide troubleshooting expertise to large and varied environments supporting Expedia Inc. live sites and corporate applications including servers and network infrastructure. • Works closely with Program Management, Product Development, Test and Site Operations teams for the deployment, configuration, system requirement validation and support of multiple services across an expansive and diverse production environment. • Day-to-day live-site and corporate environments investigations of Expedia’s enterprise infrastructure of Windows and Linux servers and network devices. • Quickly and effectively learns new systems to rapidly identify potential solutions to resolve and prevent future service interruptions. Independently drives complicated system related issues to resolution across multiple services and groups with little or no supervision. Summarizes key elements of a technical problem and assigns cases to internal and external partners as necessary. Show less
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DHL
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Germany
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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System Support Engineer
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May 2006 - May 2009
I support a Global implementation of Siebel; a CRM software, and a Weblogic/Unix application used for creation of sales leads.General Responsibilities • Managed the administration and support activities for the enterprise's operating systems that reside on multiple platforms. • Maintained operating systems and worked continuously to improve system efficiency. • Developed standard operating procedure documents• Interacted with members of the IT group to coordinate implementation of new systems software. • Provided technical consulting to IT staff related to architectural/platform support for applications.• Troubleshoot systems problems and investigate underlying problems. • Answer technical questions and correct deficiencies in operating systems or related software.• Ensure adherence to testing and installation procedures and resolved deviations with appropriate resources.• Provided functional guidance, advice, and training to less experienced engineering professionals. Show less
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Service Desk Team Lead
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Jan 2006 - May 2006
• Provide 2nd level support/training/guidance to Service Desk agents when required (15 agents reporting directly to me).• Run statistical reports on Service Desk agents.• Coach Service Desk agents on necessary improvements. • Provide technical support via email, voicemail and phone.• Analyze problems with printers, passwords, user ID’s, wireless scanners, computer connectivity problems (Lan, VPN, dial-up), in locations across the America’s.• Assign problem tickets to appropriate departments for escalated issues.• Review department service calls and ensure resolution.• 1st level support for all DHL employee’s with a goal of “one call resolution”.• Support 400+ applications used by associates, by referencing online help documentation. Show less
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Service Desk Analyst
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Jun 2005 - Jan 2006
• Provide technical support via email, voicemail and phone.• Analyze problems with printers, passwords, user ID’s, wireless scanners, computer connectivity problems (Lan, VPN, dial-up), in locations across the America’s.• Assign problem tickets to appropriate departments for escalated issues.• Review department service calls and ensure resolution.• 1st level support for all DHL employee’s with a goal of “one call resolution”.• Provide 2nd level support/training/guidance to other Service Desk agents when required.• Support 400+ applications used by associates, by referencing online help documentation Show less
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Staffmark
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Staffing and Recruiting
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1 - 100 Employee
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Technical Support Help Desk (contracted to DHL)
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Jul 2004 - Jun 2005
• Provide technical support via email, voicemail and phone. • Analyze problems with printers, passwords, user ID’s, wireless scanners, computer connectivity problems (Lan, VPN, dial-up), in locations across the America’s. • Assign problem tickets to appropriate departments for escalated issue’s. • 1st level support for all DHL employee’s with a goal of “one call resolution”. • Support 400+ applications used by associates, by referencing online help documentation. • Provide technical support via email, voicemail and phone. • Analyze problems with printers, passwords, user ID’s, wireless scanners, computer connectivity problems (Lan, VPN, dial-up), in locations across the America’s. • Assign problem tickets to appropriate departments for escalated issue’s. • 1st level support for all DHL employee’s with a goal of “one call resolution”. • Support 400+ applications used by associates, by referencing online help documentation.
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Education
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2013 - 2015
Scottsdale Community College
ABus-SR, Information Technology -
1990 - 1993
Cooper City High School
General Studies, General Studies
Community
