Bobby Martines
Vice President of Global Operations at Sovrn- Claim this Profile
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Topline Score
Bio
Marc Garrett
Put Bobby squarely in the smart and nice quadrant. I've had the pleasure to work with Bobby both as his vendor and as his colleague. Bobby has the vision to develop products for a crowded industry and the people skills to inspire his peers to execute on the vision. His understanding of the hospitality industry and his ability to manage relationships is unmatched. Highly recommended.
Anthony Nyström
I had the pleasure of working with Bobby for almost a year. A really great guy with focus and determination. An incredible people person with a special flair for making others feel very comfortable. As well, a solid technical understanding. I hope to work with him in the future.
Marc Garrett
Put Bobby squarely in the smart and nice quadrant. I've had the pleasure to work with Bobby both as his vendor and as his colleague. Bobby has the vision to develop products for a crowded industry and the people skills to inspire his peers to execute on the vision. His understanding of the hospitality industry and his ability to manage relationships is unmatched. Highly recommended.
Anthony Nyström
I had the pleasure of working with Bobby for almost a year. A really great guy with focus and determination. An incredible people person with a special flair for making others feel very comfortable. As well, a solid technical understanding. I hope to work with him in the future.
Marc Garrett
Put Bobby squarely in the smart and nice quadrant. I've had the pleasure to work with Bobby both as his vendor and as his colleague. Bobby has the vision to develop products for a crowded industry and the people skills to inspire his peers to execute on the vision. His understanding of the hospitality industry and his ability to manage relationships is unmatched. Highly recommended.
Anthony Nyström
I had the pleasure of working with Bobby for almost a year. A really great guy with focus and determination. An incredible people person with a special flair for making others feel very comfortable. As well, a solid technical understanding. I hope to work with him in the future.
Marc Garrett
Put Bobby squarely in the smart and nice quadrant. I've had the pleasure to work with Bobby both as his vendor and as his colleague. Bobby has the vision to develop products for a crowded industry and the people skills to inspire his peers to execute on the vision. His understanding of the hospitality industry and his ability to manage relationships is unmatched. Highly recommended.
Anthony Nyström
I had the pleasure of working with Bobby for almost a year. A really great guy with focus and determination. An incredible people person with a special flair for making others feel very comfortable. As well, a solid technical understanding. I hope to work with him in the future.
Experience
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Sovrn
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United States
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Technology, Information and Internet
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200 - 300 Employee
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Vice President of Global Operations
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Dec 2022 - Present
Manage all facets of global operations including business operations, network quality, and business intelligence across all Sovrn products and services.
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Vice President of Customer Success
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Nov 2018 - Dec 2022
Manage a team of seven directors and 70+ staff who provide world-class customer service and support to 10K+ publishers, advertisers, merchants, and partners throughout Europe, Southeast Asia, and the Americas. Developed a customer success division (six teams) that consistently achieves industry leading NPS scores of 50+ each quarter. Implemented plans to reduce churn, expand customer base, develop innovative sales strategies, and improve internal communications, which have led to 30% growth YOY. Restructured processes to streamline workflow, resulting in oversight of 90% of the company’s total revenue. Show less
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R2 Gaming
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Canada
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Gambling Facilities and Casinos
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1 - 100 Employee
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Vice President of Product Management
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Aug 2017 - Nov 2018
Spearheaded product development, GTM strategies, and rollout plans for the largest Konami gaming distributor in Canada. Communicated vision and key financial projects to gain unanimous C-level leadership support. Developed product plans to diversify, grow, and scale the product portfolio with a projection to deliver 50% of annual revenue within five years. Key player in building strategic partnerships and developing best-in-class solutions for new product opportunities. Spearheaded product development, GTM strategies, and rollout plans for the largest Konami gaming distributor in Canada. Communicated vision and key financial projects to gain unanimous C-level leadership support. Developed product plans to diversify, grow, and scale the product portfolio with a projection to deliver 50% of annual revenue within five years. Key player in building strategic partnerships and developing best-in-class solutions for new product opportunities.
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Agilysys
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United States
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Software Development
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700 & Above Employee
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Sr. Director of Operational Improvment
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2015 - 2017
Designed strategic growth plans and led cross-functional team of 40 staff to enhance customer and vertical capabilities following software product acquisitions for a leading SaaS provider in the hospitality industry. Established new BUs and operational infrastructures that generated 120% annual revenue growth. Led retraining efforts that developed a team of 10 subject matter experts responsible for delivering service to the company’s high-profile accounts.
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Director of Partner Development
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2012 - 2015
Created the organization’s partnership development division and cultivated C-Level relationships with new and existing software partners. Developed strategic frameworks for a three-tiered partnership program for software resale opportunities that resulted in 22 new contracts during its inaugural year and a 55% increase in overall revenue YOY.
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Director of Product Management
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2008 - 2012
Managed a team of nine and cultivated key hospitality industry relationships while leading the organization’s top-performing product valued at $60M annually. Led the adoption of a new POS platform that generated $50M+ in annual sales.
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Education
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University of Denver
Bachelor of Arts - BA, Global Studies
