Experience

Whip Media

• United States
• Software Development
• 100 - 200 Employee

• Director, Operations, Deals Administration

  • Apr 2022 - Present

  • Operations Service Owner and Team Leader delivering key customer solutions both as managed services and as inherent to the product solution• Ops Lead on new product and service offerings and implementations• Owner of team-wide management and strategic company initiatives• Liaise with key stakeholders across all teams to collaborate on best practice solutions• Identify and present key opportunities for continuous improvement to executives for support and funding• Implementation of continuous improvement initiatives, including automation functionality that drastically increased productivity, gross margins and customer satisfaction• Define and maintain key metrics for internal and external publication and communication • Mentor team in developing key business and people management skills while meeting company and department wide OKRs Show less

• Senior Manager, Operations, Deals Administration

  • Oct 2018 - Apr 2022

  • Ops lead on new customer implementations • Ownership of team-wide management and strategic initiatives • Manage, train and advocate for my team to excel in their positions and succeed in their career growth

• Manager, Deals Administration

  • Jul 2016 - Sep 2018

  • Direct management of key operational managed service and the team who delivered it• Inform end to end business process – data interactions, managed service components (supply chain flow)• Manage and maintain onboarding requirements and documentation for Operations and Content Providers, Standard Operating Procedures, SLAs and escalation procedures• Define data mapping specifications externally and internally to fit standard product• Manage day to day delivery, coordinating with Account Leads to track metrics, issues and escalations, customer communications and resource allocations Show less

• Supervisor, Deals Administration

  • Jan 2014 - Jul 2016

  • Laid groundwork for and helped define a new operational service and product offering• Work with Manager and Account leads to support revenue growth by prioritizing applicable work with awareness of customer’s billing structures• Subject matter expert for all operations on assigned customers• Meet daily deliverables with SOP process compliance



Van Leeuwen Artisan Ice Cream

• Brooklyn, NY

• Wholesale Manager, Payroll and Office Manager

  • Jul 2011 - Jan 2014

  • Doubled MRR growth of burgeoning pint wholesale business by sourcing additional regional distribution • HR administration of benefits plans including health, dental, STD, LTD, maternity, and vacation for eligible staff • Maintained companywide POS and QuickBooks systems including accounts payable, accounts receivable, and bank reconciliations to liaise with finance team, vendors, and clients plus payroll processing for 60+ employees • Doubled MRR growth of burgeoning pint wholesale business by sourcing additional regional distribution • HR administration of benefits plans including health, dental, STD, LTD, maternity, and vacation for eligible staff • Maintained companywide POS and QuickBooks systems including accounts payable, accounts receivable, and bank reconciliations to liaise with finance team, vendors, and clients plus payroll processing for 60+ employees



CBS Worldwide Distribution

• Assistant Manager, Client Services, International Distribution

  • Mar 2009 - Jul 2011

  • Supervised customer service team ensuring client’s goals and requirements were met and detailed customer files were maintained (paper and digital)• Guided staff in creative resolution of technical and resource issues with maximum department output in mind and ensured all client correspondence was addressed in a timely manner• Assisted Director of International Operations in formulating responses to customer billing discrepancy reports by researching project history, compiling proper billing information, and providing explanations to clients regarding improper budgeting• Created and documented system for master acquisition, scheduling, and digital asset management Show less

• Senior International Client Coordinator

  • Dec 2004 - Mar 2009

  • Processed physical and digital video asset orders for assigned clients while adhering to SOPs• Communicated delays early and effectively to clients while providing alternative cost effective solutions• Delegated responsibilities as project manager and assigned tasks based on current and expected workload• Trained existing staff and new hires in internal applications, policy and procedures, new assignments or technologies and client film/video specifications



Sony Pictures Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Intern

  • Jul 2004 - Aug 2004

  • Learned post production workflow by assisting Technical Services with series episode duplication • Learned post production workflow by assisting Technical Services with series episode duplication