Jarail Turner

Incident Analyst at Ohio National Financial Services
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Contact Information
us****@****om
(386) 825-5501
Location
Cincinnati, Ohio, United States, US
Skills

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Bio

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Credentials

  • HDI Support Center Analyst
    HDI
    Feb, 2018
    - Oct, 2024
  • ITIL Foundattion Certificate in IT Service Management
    PeopleCert
    Apr, 2017
    - Oct, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Jul, 2015
    - Oct, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Feb, 2019
    - Oct, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
    CompTIA
    Feb, 2019
    - Oct, 2024
  • CompTIA Security+
    CompTIA
    Feb, 2019
    - Oct, 2024

Experience

  • Ohio National Financial Services
    • United States
    • Financial Services
    • 400 - 500 Employee
    • Incident Analyst
      • Jan 2017 - Present

      Incorporated incident, problem, and knowledge management procedures allowing the increase of resolutionsLead project management implementation of software and data migration to Windows 10Achieved record team high positive feedback for customer satisfaction

    • Vulnerability Analyst
      • Apr 2019 - Sep 2019

      Developed technical and administrative procedures and decreased CVSS risk by 10% monthlyAligned security metrics to determine criticalities of the network and systemsImproved communication and reporting of system scans within multiple scopes

  • CBTS
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Desk Administrator
      • May 2016 - Jan 2017

      Provided high executive level support for CEO and COO during and after hoursSupported multi tier conferences for 100+ membersExecuted highly effective mobile and desk side assistance to 1,500+ customers Provided high executive level support for CEO and COO during and after hoursSupported multi tier conferences for 100+ membersExecuted highly effective mobile and desk side assistance to 1,500+ customers

  • Robert Half
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Information Technology Help Desk Administrator
      • Jan 2016 - May 2016

      Contributed to international support for retail stores Implemented call duration, wrap up time, and other phone support methods improving first call resolutionPresented cross team interaction to help mature interdepartmental standings and communication Contributed to international support for retail stores Implemented call duration, wrap up time, and other phone support methods improving first call resolutionPresented cross team interaction to help mature interdepartmental standings and communication

  • Atos IT Solutions and Services A/S
    • Denmark
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Level 1 Analyst
      • Aug 2015 - Jan 2016

      Managed FTP/SFTP applications for Morgan Stanley.Performed and analyzed network data for troubleshooting file transfer issues. Performed password reset and credential changes.Provided customer service to external clients. Managed FTP/SFTP applications for Morgan Stanley.Performed and analyzed network data for troubleshooting file transfer issues. Performed password reset and credential changes.Provided customer service to external clients.

Education

  • Per Scholas IT Ready Program
    CompTIA A+, Information Technology
    2015 - 2015
  • Woodward high School
    High School Diploma
    2005 - 2009
  • Per Scholas
    CompTIA Network +, Information Technology
    -

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